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#CU11: Sustainability and service delivery by Ray Heffernan
 

#CU11: Sustainability and service delivery by Ray Heffernan

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Remote regions and disadvantaged groups can gain extreme leverage through technology. ...

Remote regions and disadvantaged groups can gain extreme leverage through technology.

For government, business and NGOs, ICT remains an essential tool for service delivery to remote and regional Australia

Cape York Digital Network Pty Ltd (operating as cydn) has been delivering reliable ‘cloud’ services to remote and regional Queensland since 2002. The presentation looks at Cape York Digital Network Pty Ltd’s evolution from a Balkanu business unit, to address financial sustainability, corporate identity and business security.

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    #CU11: Sustainability and service delivery by Ray Heffernan #CU11: Sustainability and service delivery by Ray Heffernan Presentation Transcript

    • Sustainabilityand Service Delivery
      Technology in remote regions
    • s
      Who are we
      • Cape York Digital Network Pty Ltd (cydn),
      an incorporated not-for-profit company
      • Commercial charter
      • Small but effective
      Sustainabilityand Service Delivery
    • Sustainabilityand Service Delivery
      Where located
      • Queensland
      • Brisbane 1,200 Km
    • e
      Sustainabilityand Service Delivery
      • Tip of Cape York 800Km
    • c
      Cape York 800Km
      Sustainabilityand Service Delivery
    • uc
      Regional Statistics
      Tip of Cape York 800Km
      Sustainabilityand Service Delivery
    • uc
      Sustainabilityand Service Delivery
      Proportion of employment by occupation 2006
    • History
      • Initial funding to establish
      • Developed a business
      Sustainabilityand Service Delivery
    • Service Delivery
      • Contracted service delivery
      • Software development
      • Terrestrial links
      • Virtual servers
      Sustainabilityand Service Delivery
    • Successes
      • Did what we were funded for
      Sustainabilityand Service Delivery
    • Sustainabilityand Service Delivery
      Successes
      • Trained indigenous staff
    • Success
      • Brought high quality technology solutions to
      remote communities
      Sustainabilityand Service Delivery
    • Successes
      • Established a north Queensland data centre
      Sustainabilityand Service Delivery
    • Challenges
      • Technology
      Sustainabilityand Service Delivery
    • Challenges
      • Customers
      Sustainabilityand Service Delivery
    • Challenges
      • Competing not-for-profit projects and
      organisations
      Sustainabilityand Service Delivery
    • Challenges
      • The National Broadband Network
      Sustainabilityand Service Delivery
    • Why Incorporate
      • Organisational priority
      • Strong Management Team
      • Identify
      Sustainabilityand Service Delivery
    • Funds
      • Moving from grants to sustainable business
      Sustainabilityand Service Delivery
    • Sustainability Challenges
      • How to remain commercially sustainable
      • GITC accreditation
      • Train staff
      • Marketing
      • Leverage
      Sustainabilityand Service Delivery
    • Questions
      Sustainabilityand Service Delivery