Using strategy to driveICT innovation –one not-for-profit’s journeyPaul WhitingICT ManagerAustralasian Fire and Emergency ...
Outline• Purpose & Caveat• AFAC• Strategy and considerations• Strategy development• Our story and strategy
AFACOur mission: The peak body for the fire and emergency servicesIn Australasia creating synergy across the industry.
What’s your organisation like?Innovation is changing or creating more effective processes, products andideas, to allow for...
Strategy considerationsYour servicesYour staffYourinfrastructure
Your servicesHow many do you have? How many do you want?
Your staffBring Your Own Device (BYOD)Remote AccessSoftware
Your infrastructure
Developing a strategyPresent FutureTIMELINE
Developing ICT strategy• Enables your Organisational Strategy• Staff Interviews• Monitor IT Expenditure• Monitor MSP Repor...
Spiceworks
Initial Strategy: 2011 Q1Short-term Medium-term Long-termServices • Videoconferencing• New website• CRM• ResponsiveWebsite...
Original Landscape
Implementation• Requirements Analysis (8/100)• Request for Proposal(RFP) process• Vendor Selection• Cloud vs. On-premise• ...
Current Landscape
Current StatusLayer Completed In ProgressServices • Video conferencing• Webinars• New website & backofficeStaff • Standard...
Current Strategy: 2013 Q2Short-term Medium-term Long-termServices • AMS • ResponsiveWebsite• Collaboration• ProjectsStaff ...
Summary• Strategy and considerations• Strategy development• Review and update your strategy
Top Tips1. Spiceworks2. Monitor spending & maintenance3. Develop / refine your info networka. Connecting Up/TechSoupb. Inf...
Q & A• Further Information– www.afac.com.au– paul.whiting@afac.com.au– au.linkedin.com/in/paulgwhiting/
Think like a technology leader“What MBAs are learning in business school iswhat we are looking for in our leaders – strong...
Your services• Making your information/services/productsavailable to others– Your website– Phone apps– Social media– Elect...
Your staff• Single biggest expense in your budget• Their desktop / laptop / phone / tablet• Bring Your Own Device (BYOD) p...
Your infrastructure• Network• Storage• Backups• Servers– Operating Systems– Databases– Applications
CMS+CRM=AMS• 4 Websites• Integration– Content Management System(CMS) & forums– event management– email marketing– Exchange...
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Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting

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Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting

  1. 1. Using strategy to driveICT innovation –one not-for-profit’s journeyPaul WhitingICT ManagerAustralasian Fire and Emergency ServicesAuthorities Council (AFAC)
  2. 2. Outline• Purpose & Caveat• AFAC• Strategy and considerations• Strategy development• Our story and strategy
  3. 3. AFACOur mission: The peak body for the fire and emergency servicesIn Australasia creating synergy across the industry.
  4. 4. What’s your organisation like?Innovation is changing or creating more effective processes, products andideas, to allow for better productivity and performance.Strategy is a high level plan to achieve one or more goals under conditions ofuncertainty (wikipedia).
  5. 5. Strategy considerationsYour servicesYour staffYourinfrastructure
  6. 6. Your servicesHow many do you have? How many do you want?
  7. 7. Your staffBring Your Own Device (BYOD)Remote AccessSoftware
  8. 8. Your infrastructure
  9. 9. Developing a strategyPresent FutureTIMELINE
  10. 10. Developing ICT strategy• Enables your Organisational Strategy• Staff Interviews• Monitor IT Expenditure• Monitor MSP Reports• Develop your information network• Asset Management - Spiceworks• Business Continuity
  11. 11. Spiceworks
  12. 12. Initial Strategy: 2011 Q1Short-term Medium-term Long-termServices • Videoconferencing• New website• CRM• ResponsiveWebsiteStaff • SOE • RemoteAccess• BYODInfrastructure • BusinessContinuity• ExchangeUpgrade• Cloud
  13. 13. Original Landscape
  14. 14. Implementation• Requirements Analysis (8/100)• Request for Proposal(RFP) process• Vendor Selection• Cloud vs. On-premise• Brown Bag Meetings• Pairing: Digital Dinosaur with Digital Native
  15. 15. Current Landscape
  16. 16. Current StatusLayer Completed In ProgressServices • Video conferencing• Webinars• New website & backofficeStaff • Standard OperatingEnvironment• Remote AccessInfrastructure • Business Continuity• Exchange Upgrade• Asset Management• Business Continuity
  17. 17. Current Strategy: 2013 Q2Short-term Medium-term Long-termServices • AMS • ResponsiveWebsite• Collaboration• ProjectsStaff • RemoteAccess• Windows 8• BYOD• Office 365• DocumentManagementInfrastructure • BusinessContinuity• Cloud • NBN• WiFi (a/c)
  18. 18. Summary• Strategy and considerations• Strategy development• Review and update your strategy
  19. 19. Top Tips1. Spiceworks2. Monitor spending & maintenance3. Develop / refine your info networka. Connecting Up/TechSoupb. InfoXchange/ITaNGOc. Tech4Good, Nonprofit Tech, LinkedIn
  20. 20. Q & A• Further Information– www.afac.com.au– paul.whiting@afac.com.au– au.linkedin.com/in/paulgwhiting/
  21. 21. Think like a technology leader“What MBAs are learning in business school iswhat we are looking for in our leaders – strongfocus on analytics, the ability to use data to helpdrive decision-making.We want them to incubate new ideas and be ableto take them to market fast.”Jennifer Boden, Amazon.com’s director of globaluniversity programs.
  22. 22. Your services• Making your information/services/productsavailable to others– Your website– Phone apps– Social media– Electronic newsletters– Your online store• Collecting/providing their information
  23. 23. Your staff• Single biggest expense in your budget• Their desktop / laptop / phone / tablet• Bring Your Own Device (BYOD) policy• Software• Remote Access
  24. 24. Your infrastructure• Network• Storage• Backups• Servers– Operating Systems– Databases– Applications
  25. 25. CMS+CRM=AMS• 4 Websites• Integration– Content Management System(CMS) & forums– event management– email marketing– Exchange: mail lists & shared contacts• Associations Forum workshopCMS = Content Management SystemCRM = Contact Relationship Management SystemAMS = Association Management System
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