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Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting

Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting






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    Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting Using strategy to drive ICT innovation – One not-for-profit's journey - Paul Whiting Presentation Transcript

    • Using strategy to driveICT innovation –one not-for-profit’s journeyPaul WhitingICT ManagerAustralasian Fire and Emergency ServicesAuthorities Council (AFAC)
    • Outline• Purpose & Caveat• AFAC• Strategy and considerations• Strategy development• Our story and strategy
    • AFACOur mission: The peak body for the fire and emergency servicesIn Australasia creating synergy across the industry.
    • What’s your organisation like?Innovation is changing or creating more effective processes, products andideas, to allow for better productivity and performance.Strategy is a high level plan to achieve one or more goals under conditions ofuncertainty (wikipedia).
    • Strategy considerationsYour servicesYour staffYourinfrastructure
    • Your servicesHow many do you have? How many do you want?
    • Your staffBring Your Own Device (BYOD)Remote AccessSoftware
    • Your infrastructure
    • Developing a strategyPresent FutureTIMELINE
    • Developing ICT strategy• Enables your Organisational Strategy• Staff Interviews• Monitor IT Expenditure• Monitor MSP Reports• Develop your information network• Asset Management - Spiceworks• Business Continuity
    • Spiceworks
    • Initial Strategy: 2011 Q1Short-term Medium-term Long-termServices • Videoconferencing• New website• CRM• ResponsiveWebsiteStaff • SOE • RemoteAccess• BYODInfrastructure • BusinessContinuity• ExchangeUpgrade• Cloud
    • Original Landscape
    • Implementation• Requirements Analysis (8/100)• Request for Proposal(RFP) process• Vendor Selection• Cloud vs. On-premise• Brown Bag Meetings• Pairing: Digital Dinosaur with Digital Native
    • Current Landscape
    • Current StatusLayer Completed In ProgressServices • Video conferencing• Webinars• New website & backofficeStaff • Standard OperatingEnvironment• Remote AccessInfrastructure • Business Continuity• Exchange Upgrade• Asset Management• Business Continuity
    • Current Strategy: 2013 Q2Short-term Medium-term Long-termServices • AMS • ResponsiveWebsite• Collaboration• ProjectsStaff • RemoteAccess• Windows 8• BYOD• Office 365• DocumentManagementInfrastructure • BusinessContinuity• Cloud • NBN• WiFi (a/c)
    • Summary• Strategy and considerations• Strategy development• Review and update your strategy
    • Top Tips1. Spiceworks2. Monitor spending & maintenance3. Develop / refine your info networka. Connecting Up/TechSoupb. InfoXchange/ITaNGOc. Tech4Good, Nonprofit Tech, LinkedIn
    • Q & A• Further Information– www.afac.com.au– paul.whiting@afac.com.au– au.linkedin.com/in/paulgwhiting/
    • Think like a technology leader“What MBAs are learning in business school iswhat we are looking for in our leaders – strongfocus on analytics, the ability to use data to helpdrive decision-making.We want them to incubate new ideas and be ableto take them to market fast.”Jennifer Boden, Amazon.com’s director of globaluniversity programs.
    • Your services• Making your information/services/productsavailable to others– Your website– Phone apps– Social media– Electronic newsletters– Your online store• Collecting/providing their information
    • Your staff• Single biggest expense in your budget• Their desktop / laptop / phone / tablet• Bring Your Own Device (BYOD) policy• Software• Remote Access
    • Your infrastructure• Network• Storage• Backups• Servers– Operating Systems– Databases– Applications
    • CMS+CRM=AMS• 4 Websites• Integration– Content Management System(CMS) & forums– event management– email marketing– Exchange: mail lists & shared contacts• Associations Forum workshopCMS = Content Management SystemCRM = Contact Relationship Management SystemAMS = Association Management System