Disability SADisability Services in SouthAustralia ReformAdministrating Individualised Funding in thecloud: How ICT can en...
Background• Funds Management manages contracting forservices provided for people with a disability bythe non-government se...
Today’s Presentation• Context for our change• Principles• System change• Benefits• Future
Context for our change• Same old story…– Multiple databases– Antiquated, poor design– Audit issues• Significant growth– $2...
Context for our change cont’d…• State Reform– Individualised funding commitment• Based on choice, control and flexibility•...
Principles for Change• Customer Focused– Client/Participant– NGO provider– Case manager• Efficient– Simplicity– Smarter (w...
System Analysis• Old (CBMS) V New (RCR)• RCR built using Salesforce– Client front end is MySupportAdvisor.com.au– NGO prov...
System Analysis – Approval Process• Classification of data• Security Risk Assessment• Review of contract by Crown Law• Com...
System Analysis – Old v New• Request and choice of serviceClient NGO Provider Case Manager FunderNo standard formVerbal on...
System Analysis – Old v New• ContractClient NGO Provider Case Manager FunderNot provided Paper basedposed by Funder(time >...
System Analysis – Old v New• Service DetailClient NGO Provider Case Manager FunderNo standard formVerbal from NGODescripti...
System Analysis – Old v New• InvoicingClient NGO Provider Case Manager FunderNot provided Paper invoicesbased onservices p...
System Analysis – Old v New• PaymentClient NGO Provider Case Manager FunderNot provided Receivespayment oninvoices if Fund...
What does it look like?• MySupportAdvisor• MySupportAdvisor Client Portal• Service Provider Portal
Benefits• Customer Focused– Transparency in every function and step– Based on workflow of the business rather thanbusiness...
Benefits• Secure– ISO 27001– SAS 70 Type II– Regular Security Audits by Ernst & Young– Real-time replication to disk at ea...
Future• Still a lot of issues to work through with thecurrent rollout• Continue the development and upgrade toregions and ...
QuestionsJoe YoungDirector, Funds ManagementDisability SADepartment for Communities and Social InclusionPh: (08) 8415 4272...
Administering individualised funding in the Cloud - South Australia's developing story - Joe Young & Ian Dillon
Administering individualised funding in the Cloud - South Australia's developing story - Joe Young & Ian Dillon
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Administering individualised funding in the Cloud - South Australia's developing story - Joe Young & Ian Dillon

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Administering individualised funding in the Cloud - South Australia's developing story - Joe Young & Ian Dillon

  1. 1. Disability SADisability Services in SouthAustralia ReformAdministrating Individualised Funding in thecloud: How ICT can enable reform to be a realityJoe Young & Ian DillonFunds Management, Disability SA17 May 2013
  2. 2. Background• Funds Management manages contracting forservices provided for people with a disability bythe non-government sector (eg Minda, Bedford).• This involves contracting, procurement, qualityand complaint management.• The total budget managed through the unit iswell over $300m per annum.
  3. 3. Today’s Presentation• Context for our change• Principles• System change• Benefits• Future
  4. 4. Context for our change• Same old story…– Multiple databases– Antiquated, poor design– Audit issues• Significant growth– $20m to around $100m in approximately five years– No additional FTEs to manage administration
  5. 5. Context for our change cont’d…• State Reform– Individualised funding commitment• Based on choice, control and flexibility• Staged implementation– Self Managed Funding phase 1• Resource intensive and unsustainable• National Reform– National Disability Insurance Scheme• Children’s Launch from 1 July 2013• Similar settings to Individualised Funding
  6. 6. Principles for Change• Customer Focused– Client/Participant– NGO provider– Case manager• Efficient– Simplicity– Smarter (work on 5% of exceptions rather than the95% that are ok)• Future Driven (NDIS)• Secure
  7. 7. System Analysis• Old (CBMS) V New (RCR)• RCR built using Salesforce– Client front end is MySupportAdvisor.com.au– NGO provider front end is a NGO Portal– Department staff (Case Manager and Funder) useRCR
  8. 8. System Analysis – Approval Process• Classification of data• Security Risk Assessment• Review of contract by Crown Law• Compliance with Australian Privacy laws• Supported by OCIO• Endorsed by Cabinet
  9. 9. System Analysis – Old v New• Request and choice of serviceClient NGO Provider Case Manager FunderNo standard formVerbal onlyNo standard formVerbalPossible emailN/A Not providedView and selectin My SupportAdvisorView in portal N/A View in newsystem
  10. 10. System Analysis – Old v New• ContractClient NGO Provider Case Manager FunderNot provided Paper basedposed by Funder(time >14 days)Not provided Generate paperbased ondescription fromCase ManagerView in MySupport AdvisorElectronicthrough portal,includesdescription andunits of service(time <24 hours)View in newsystemGenerateelectronicallybased onagreementbetween CaseManager andClient
  11. 11. System Analysis – Old v New• Service DetailClient NGO Provider Case Manager FunderNo standard formVerbal from NGODescription in thecontractDescription in theold databaseDescription in thecontract and olddatabaseView and changein My SupportAdvisorIn the portalincludes:- description- units of serviceby timeIn the newsystem includes:- description- units of serviceby timeIn the newsystem includes:- description- units of serviceby time
  12. 12. System Analysis – Old v New• InvoicingClient NGO Provider Case Manager FunderNot provided Paper invoicesbased onservices providedagainstdescriptionNot provided Paper invoicesfrom NGOproviderView in MySupport AdvisorElectronic uploadagainst units ofservice by timewith paperinvoice backupView in newsystemElectronic uploadnotification, paperinvoice backup
  13. 13. System Analysis – Old v New• PaymentClient NGO Provider Case Manager FunderNot provided Receivespayment oninvoices if Funderagree match withdescription andcontract value(time >21 days)Not provided Invoicesprocessed basedon match withdescription andcontract valueView in MySupport AdvisorPaymentsautomatic whenmatched againstcontracted units(time <72 hours)View in newsystemElectronic uploadnotification,queries managedon as need basis
  14. 14. What does it look like?• MySupportAdvisor• MySupportAdvisor Client Portal• Service Provider Portal
  15. 15. Benefits• Customer Focused– Transparency in every function and step– Based on workflow of the business rather thanbusiness to suit the system• Efficient– As at 26 April, over 300,000 payment transactionsprocessed by NGOs v just under 100,000 by DCSI– From January to April nearly 850 contracts generatedelectronically, approximately 73% of all contracts inthis time
  16. 16. Benefits• Secure– ISO 27001– SAS 70 Type II– Regular Security Audits by Ernst & Young– Real-time replication to disk at each data centre, andnear real-time data replication in governmentwarehouse– IP Address restriction– HTTPS data transfer
  17. 17. Future• Still a lot of issues to work through with thecurrent rollout• Continue the development and upgrade toregions and individuals• Possible integration with client record system• Look at better integration to NDIS
  18. 18. QuestionsJoe YoungDirector, Funds ManagementDisability SADepartment for Communities and Social InclusionPh: (08) 8415 4272Email: joe.young@dcsi.sa.govl.au

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