What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove
What’s beyond ERP ? New normal ERP?Ludo Van den KerckhoveMP Across Technology
For the first time in history, 1700 worldwide CEO’s claim“Technology will be the most influential factor for our business in the next 3 – 5 years” Trend study IBM, 2012 Coincides with behavioral shift ...
“Customer Experience”The new buzzwords in the board rooms ...
In the Experience Economy, customers will ask you 4 THINGS
Combine two tactics High Speed Low Speed of change of change High opportunity for High opportunity for customer driven innovations cost reduction and standardization High rate of change Slower rate of change Changes have local impact in business and Changes have high impact on overall risks should be taken business and risks should be limited Empowerment of (local) business Central governance
Big impact onYour Organization Your CultureYour Architecture
Differentiate high speed capabilities For agility ERP = CORE
SOA enables your enterprise’s “App Store” reconnecting both worlds