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What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove

What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove



Ludo Van den Kerckhove - managing partner Across

Ludo Van den Kerckhove - managing partner Across
New Normal ERP



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    What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove What's beyond ERP? New normal ERP? by Ludo Van den Kerckhove Presentation Transcript

    • What’s beyond ERP ? New normal ERP?Ludo Van den KerckhoveMP Across Technology
    • For the first time in history, 1700 worldwide CEO’s claim“Technology will be the most influential factor for our business in the next 3 – 5 years” Trend study IBM, 2012 Coincides with behavioral shift ...
    • “Customer Experience”The new buzzwords in the board rooms ...
    • In the Experience Economy, customers will ask you 4 THINGS
    • Make my life easier
    • Track and challenge me
    • Treat me as unique
    • Be fair and transparent
    • GREAT!But how do companies keep their promises? Purpose (what customers want) Promise Performance (what you say you will do) (what you do) source: Dave Gray
    • • High speed low speed They struggle: Can ERP help?
    • >80% 27%Large Companies have ERP IT-cost dedicated to ERP Source CIONET ERP survey
    • >80% 27%Large Companies having an IT-cost dedicated to ERP ERP And yet, satisfaction is low complexity, rigidity, lack of user friendliness, costs...
    • “Nobody gets fired for keeping SAP ” (*) (*) Oracle or MS adepts feel free to replace …Even with a low satisfaction rate, companies seem to accept that ERP is a given? Source CIONET ERP survey
    • Spot the differences! Sources: Forrester, Gartner & IBMTop Business Priorities1. Drive the business transformation with technology2. Increasing enterprise growth3. Attracting & retaining new customers4. Reducing enterprise costs5. Innovation (creating new products & services)6. Delivering operational results
    • ERP only + classic IT behavior is OUT ERP + high speed is IN
    • One size fits all Zero Risk
    • DecideEfficiency versus Agility
    • Combine two tactics High Speed Low Speed of change of change  High opportunity for  High opportunity for customer driven innovations cost reduction and standardization  High rate of change  Slower rate of change Changes have local impact in business and  Changes have high impact on overall risks should be taken business and risks should be limited  Empowerment of (local) business  Central governance
    • Big impact onYour Organization Your CultureYour Architecture
    • Differentiate high speed capabilities For agility ERP = CORE
    • SOA enables your enterprise’s “App Store” reconnecting both worlds
    • Signs of this trend on the market …
    • “By 2016the Chief Marketing Officer (CMO) will have more IT budget than the CIO.”
    • Thank you!www.a-cross.com/technology @AcrossTech