This methodology is developed by Conexperience, based on years of experience and many projects Conexperience did in Customer Experience environments. Is has a proven track record, because it combines research, analysis and action to find and design the best customer experience. From episodes to touchpoints to scenarios to emotions to improve! Simple steps to get your customer more loyal, get him more satisfied, let him spend more money and let him come back.
If you have questions or you want to know more about the methodology, please contact us at www.conexperience.com or firstname.lastname@example.org.