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COPS: Concert Orchestrated Processing System for National and International Technology Rollouts

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http://www.concerttech.com - Concert Technologies - The Concert Orchestrated Processing System assists in the Unified Resource Rollout Delivery Team Configuration to manage Nationwide and ...

http://www.concerttech.com - Concert Technologies - The Concert Orchestrated Processing System assists in the Unified Resource Rollout Delivery Team Configuration to manage Nationwide and International Multi-Site Technology Rollouts. This video explains how the web based software application is an essential part of the Multi-Site Technology Rollout.

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COPS: Concert Orchestrated Processing System for National and International Technology Rollouts Presentation Transcript

  • 1. COPS Concert Orchestrated Processing System
  • 2.  
  • 3. Topics to Discuss
    • Unified Resource Rollout Delivery Team Configuration
    • Concert Orchestrated Process System
    • Process of an order from creation to close using COPS
  • 4. Rollout Delivery Team Configuration – Unified Resource
    • Project Manager
      • Single Point of Contact for Customer
    • Project Facilitator (pool)
      • Manages Technicians, Single Point of Contact for Partner
    • Program Manager
      • Oversees Project & Guarantees Quality Assurance
    • Warehouse Manager
      • Supervises Equipment Deployment & Logistics
    • Technology Manager
      • Manages COPS
    • Partnership Manager
      • Manages Partner Recruitment and Quality
  • 5. Concert Orchestrated Processing System
    • Concert Technologies’ Web-based Software Application available 24/7/365 from anywhere in the world
    • Stable, Living Project of 10 Years
    • .NET Front with SQL Server Database
    • Dedicated Support Team
    • State-of-the-art data center housing increases redundancy and disaster recovery protection of application failure
  • 6. Concert Orchestrated Processing System
    • Ease of entering single orders through a secure Customer website or bulk orders through spreadsheet
    • Provides real-time project status and updates via web or email
    • Site history information for rapid SLA resolution
    • Custom billing plans to assist in speed and accuracy of invoicing
    • Warehouse system modifications accelerate deployment time and asset tracking capabilities
  • 7.
    • Customer Submits New Order through COPS
    • Batch Orders are Imported via Customer’s Spreadsheet
    Customer Order Entry
  • 8.
    • Change is made to a job
    • Email update is sent automatically
    • Option to turn off this feature
    • Job change information also viewable on the Daily Update Page
    Customer Email Update
  • 9.
    • Overview of current job updates
    • All information provided in real time
    • Ability to search for any jobs submitted to Concert Technologies
    • Search criteria includes Job ID, Site Address, LEC ID, Carrier ID, etc.
    Daily Updates Page
  • 10. Summary
    • Convenience of Adding Orders Online or via Spreadsheet
    • Real-Time Updates
    • COPS Support Team
    • Redundancy
    • Pool of Project Facilitators to accommodate the work load
    • Quality Assurance provide by Project Manager and Program Manager
  • 11.
    • Technology Rollout Resources
    Concert Technologies Video Library Watch Concert Technologies White Paper Library Read Note: to open links, press F5 to view show
    • Contact Us:
      • www.concerttech.com
      • [email_address]
      • 703.796.5400
  • 12.