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Compuware Confidential – Do Not Duplicate
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ASEAN User Conference
Brad Goddard
Director, APM Presales Engineering, Asia
...
Customers expect blazing fast performance and
“dial tone” reliability
Revenue, brand and loyalty are at stake
Customer
Exp...
3
Compuware Confidential – Do Not Duplicate
Smartphones and Tablets $24.66B in 2012, 11% of eComm
Yet companies are blind ...
4
Compuware Confidential – Do Not Duplicate
14% of overall spend by 2016, up from 5% in 2011
46% of all spend by 2016
Perf...
5
Compuware Confidential – Do Not Duplicate
Big Data is projected to drive $232B IT spend thru ‘16
Companies need to optim...
6
Compuware Confidential – Do Not Duplicate
Application investments are layered in across new
and existing specialized tec...
7
Compuware Confidential – Do Not Duplicate
Do our Customers Really need This?
8
Compuware Confidential – Do Not Duplicate
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Compuware Confidential – Do Not Duplicate
9
GTM and Packaging Simplification
10
Compuware Confidential – Do Not Duplicate
The News – Leading the New Gen APM Revolution
Innovations
App Aware
Network P...
11
Compuware Confidential – Do Not Duplicate
11
New Gen Services for New Gen APM
APM EXPERTISE  ON DEMAND
How You Need It...
12
Compuware Confidential – Do Not Duplicate
The News – Leading the New Gen APM Revolution
Innovations
APMaaS
APMaaS Expan...
13
Compuware Confidential – Do Not Duplicate
Reinventing with APMaaS
Old New
14
Compuware Confidential – Do Not Duplicate
Compuware APMaaS
APMaaS
User
Compuware APMaaS
Outage
Analyzer
dynaTrace
Real-...
15
Compuware Confidential – Do Not Duplicate
Single Compuware APM Real-User Monitoring
dynaTrace UEM in the Gomez APM Port...
16
Compuware Confidential – Do Not Duplicate
From Client-Side to Method-Level in One Click
analyze server-side performance...
17
Compuware Confidential – Do Not Duplicate
Introducing PHP Deep Transaction Management
web server PHP database
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Compuware Confidential – Do Not Duplicate
Zero Configuration & Cloud Deployment
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Compuware Confidential – Do Not Duplicate
Know Exactly What the User Does…
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Compuware Confidential – Do Not Duplicate
… And Create Actionable Information
21
Compuware Confidential – Do Not Duplicate
PHP APM Requires Client + Server-Side APM
What?
No Real-User Monitoring
Aha!
...
22
Compuware Confidential – Do Not Duplicate
The News – Leading the New Gen APM Revolution
Innovations
APMaaS
APMaaS Expan...
23
Compuware Confidential – Do Not Duplicate
PureStack™: System Health for Each and Every
Transaction
Takes APM to the Nex...
24
Compuware Confidential – Do Not Duplicate
automatic identification of
poor system health
automatic impact analysis
of a...
25
Compuware Confidential – Do Not Duplicate
automatic
correlation of
system and
transaction health
dynamic, end-to-end tr...
26
Compuware Confidential – Do Not Duplicate
Smarter APM with Easy Infrastructure Monitoring
high CPU utilization
is autom...
27
Compuware Confidential – Do Not Duplicate
The same problem can be viewed from the Application Overview. Application and...
28
Compuware Confidential – Do Not Duplicate
100% Historical Problem Resolution
Hop into the
Transactional Time Machine.
29
Compuware Confidential – Do Not Duplicate
The News – Leading the New Gen APM Revolution
Innovations
App Aware
Network P...
30
Compuware Confidential – Do Not Duplicate
Application-Aware Network Monitoring
Isolate faults impacting app performance...
31
Compuware Confidential – Do Not Duplicate
Why Does it Matter?
AppSAN
1000GB
RSASAN
250GB
Mobile
 No Visibility into Ci...
32
Compuware Confidential – Do Not Duplicate
New Citrix ICA decode: XenApp and XenDesktop
DC RUM
 Automatic name recognit...
33
Compuware Confidential – Do Not Duplicate
Citrix ICA decode
• What users are doing?
Published applications
• Printing, ...
34
Compuware Confidential – Do Not Duplicate
End-to-end visibility into application delivery chain
 Citrix agents and ICA...
35
Compuware Confidential – Do Not Duplicate
Who are the users and what are they doing?
 Unique: Deep visibility into tra...
36
Compuware Confidential – Do Not Duplicate
 Auto-discovery
 Automatic hierarchical reports
 Actionable error messages...
37
Compuware Confidential – Do Not Duplicate
and more...
Big
Data
CTG
IMS
38
Compuware Confidential – Do Not Duplicate
On the horizon…
105 R&D on what’s next to redefine APM, again…
APMaaS
converg...
39
Compuware Confidential – Do Not Duplicate
39
Who knows the health of the internet?
• Over 250 million tests per week
• ...
40
Compuware Confidential – Do Not Duplicate
40
Who knows the health of the internet?
41
Compuware Confidential – Do Not Duplicate
41
Who knows the health of the internet?
42
Compuware Confidential – Do Not Duplicate
Mobile App Monitoring Free Edition
Free monitoring
of iOS and
Android apps
Se...
43
Compuware Confidential – Do Not Duplicate
43
Thank You!
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Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow

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Transcript of "Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow"

  1. 1. 1 Compuware Confidential – Do Not Duplicate 1 ASEAN User Conference Brad Goddard Director, APM Presales Engineering, Asia New Generation of APM Today and Tomorrow
  2. 2. Customers expect blazing fast performance and “dial tone” reliability Revenue, brand and loyalty are at stake Customer Expectations
  3. 3. 3 Compuware Confidential – Do Not Duplicate Smartphones and Tablets $24.66B in 2012, 11% of eComm Yet companies are blind to the user experience Mobile
  4. 4. 4 Compuware Confidential – Do Not Duplicate 14% of overall spend by 2016, up from 5% in 2011 46% of all spend by 2016 Performance is the #1 challenge for cloud adoption Public, Private, Hybrid Clouds
  5. 5. 5 Compuware Confidential – Do Not Duplicate Big Data is projected to drive $232B IT spend thru ‘16 Companies need to optimize and operationalize to get the return Big Data
  6. 6. 6 Compuware Confidential – Do Not Duplicate Application investments are layered in across new and existing specialized technology The challenge for the business is to deliver in the face of these challenges Complexity
  7. 7. 7 Compuware Confidential – Do Not Duplicate Do our Customers Really need This?
  8. 8. 8 Compuware Confidential – Do Not Duplicate
  9. 9. 9 Compuware Confidential – Do Not Duplicate 9 GTM and Packaging Simplification
  10. 10. 10 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations App Aware Network Perf Mgmt New Generation Application Intelligence APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business Infrastructure Aware APM Redefining APM Boundaries
  11. 11. 11 Compuware Confidential – Do Not Duplicate 11 New Gen Services for New Gen APM APM EXPERTISE  ON DEMAND How You Need It | Where You Need It | When You Need It APM Coaching Services APM Guardian Services • QuickStarts & On-Boarding • Use Case Based Coaching • APM For Big Data • APM for Virtualization • APM for Network Performance Monitoring • Performance Pit Stops • Center of Excellence Deployment • Operations Center Best Practices • Dev & Test Center Best Practices • Performance Journey Assessments • Guardian On-Site Services • Guardian Remote Services • APMaaS (UEMaaS)
  12. 12. 12 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business
  13. 13. 13 Compuware Confidential – Do Not Duplicate Reinventing with APMaaS Old New
  14. 14. 14 Compuware Confidential – Do Not Duplicate Compuware APMaaS APMaaS User Compuware APMaaS Outage Analyzer dynaTrace Real-User & App Mon Backbone Last Mile Web Load Testing Web Client APM Portal NOC End-User Customer Application Web-Start Client Orchestration
  15. 15. 15 Compuware Confidential – Do Not Duplicate Single Compuware APM Real-User Monitoring dynaTrace UEM in the Gomez APM Portal drilldown to dynaTrace conversions and bounces Drilldown to Gomez UEM Overview Drilldown to Gomez UEM Overview drilldown to dynaTrace client UEM summary overall conversion rate and relative change user experience index site visits errors per visit
  16. 16. 16 Compuware Confidential – Do Not Duplicate From Client-Side to Method-Level in One Click analyze server-side performance in context Indicates if PurePath detail is available Drill down to dynaTrace PurePath details
  17. 17. 17 Compuware Confidential – Do Not Duplicate Introducing PHP Deep Transaction Management web server PHP database
  18. 18. 18 Compuware Confidential – Do Not Duplicate Zero Configuration & Cloud Deployment
  19. 19. 19 Compuware Confidential – Do Not Duplicate Know Exactly What the User Does…
  20. 20. 20 Compuware Confidential – Do Not Duplicate … And Create Actionable Information
  21. 21. 21 Compuware Confidential – Do Not Duplicate PHP APM Requires Client + Server-Side APM What? No Real-User Monitoring Aha! With Real-User Monitoring
  22. 22. 22 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business Infrastructure Aware APM Redefining APM Boundaries
  23. 23. 23 Compuware Confidential – Do Not Duplicate PureStack™: System Health for Each and Every Transaction Takes APM to the Next Level! PureStackTM Connects… • Transactions to infrastructure • Operation teams to applications
  24. 24. 24 Compuware Confidential – Do Not Duplicate automatic identification of poor system health automatic impact analysis of affected applications and end users by specific h automatic impact analysis of affected applications and end users New Infrastructure Overview Dashboard
  25. 25. 25 Compuware Confidential – Do Not Duplicate automatic correlation of system and transaction health dynamic, end-to-end transaction flow to automatically discover modern cloud and enterprise applications One Model, Auto-Discovered in Real-Time
  26. 26. 26 Compuware Confidential – Do Not Duplicate Smarter APM with Easy Infrastructure Monitoring high CPU utilization is automatically identified determine the processes that require application attention
  27. 27. 27 Compuware Confidential – Do Not Duplicate The same problem can be viewed from the Application Overview. Application and business stakeholders receive real-time insight on response time, conversion ratios, and more. The correlation to the infrastructure is a click-away with a single model of the transaction flow. dynamic baselines identify application problems automatic identification of infrastructure problems correlated with user experience end-user experience index and conversion rates for business impact Or Start from the Application Perspective
  28. 28. 28 Compuware Confidential – Do Not Duplicate 100% Historical Problem Resolution Hop into the Transactional Time Machine.
  29. 29. 29 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations App Aware Network Perf Mgmt New Generation Application Intelligence APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business Infrastructure Aware APM Redefining APM Boundaries
  30. 30. 30 Compuware Confidential – Do Not Duplicate Application-Aware Network Monitoring Isolate faults impacting app performance & end-user experience for web, middleware, dbase & network tiers Web Services Middleware and Database Network Services Network Traffic App-Aware Network Monitoring • Passively collects network traffic • Out of the box Fault Domain Isolation • broadest set of transactional decodes • One click to root cause via dynaTrace • Seamless integration with synthetic monitoring Application Intelligence for SAP, Oracle, Citrix, LDAP, HTTP, Cerner and more
  31. 31. 31 Compuware Confidential – Do Not Duplicate Why Does it Matter? AppSAN 1000GB RSASAN 250GB Mobile  No Visibility into Citrix =  BLIND to end-to-end user experience
  32. 32. 32 Compuware Confidential – Do Not Duplicate New Citrix ICA decode: XenApp and XenDesktop DC RUM  Automatic name recognition  Automatic Application recognition  Automatic Channel recognition
  33. 33. 33 Compuware Confidential – Do Not Duplicate Citrix ICA decode • What users are doing? Published applications • Printing, video, screen: bandwidth constraints? ICA Channels • Login operation performance • Expand coverage beyond proxies Troubleshooting
  34. 34. 34 Compuware Confidential – Do Not Duplicate End-to-end visibility into application delivery chain  Citrix agents and ICA decode work together  Two tiers of the same application  Citrix agents have insight into Citrix server system statistics
  35. 35. 35 Compuware Confidential – Do Not Duplicate Who are the users and what are they doing?  Unique: Deep visibility into transaction steps  Automatic recognition of transactions and users
  36. 36. 36 Compuware Confidential – Do Not Duplicate  Auto-discovery  Automatic hierarchical reports  Actionable error messages Oracle E-Business Suite
  37. 37. 37 Compuware Confidential – Do Not Duplicate and more... Big Data CTG IMS
  38. 38. 38 Compuware Confidential – Do Not Duplicate On the horizon… 105 R&D on what’s next to redefine APM, again… APMaaS convergence analytics modern UI try and buy and more… mobile
  39. 39. 39 Compuware Confidential – Do Not Duplicate 39 Who knows the health of the internet? • Over 250 million tests per week • Over 170,000 last mile peers • From 186 countries
  40. 40. 40 Compuware Confidential – Do Not Duplicate 40 Who knows the health of the internet?
  41. 41. 41 Compuware Confidential – Do Not Duplicate 41 Who knows the health of the internet?
  42. 42. 42 Compuware Confidential – Do Not Duplicate Mobile App Monitoring Free Edition Free monitoring of iOS and Android apps Seamless extension to server-side
  43. 43. 43 Compuware Confidential – Do Not Duplicate 43 Thank You!
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