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Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow
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Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow

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  • 1. 1 Compuware Confidential – Do Not Duplicate 1 ASEAN User Conference Brad Goddard Director, APM Presales Engineering, Asia New Generation of APM Today and Tomorrow
  • 2. Customers expect blazing fast performance and “dial tone” reliability Revenue, brand and loyalty are at stake Customer Expectations
  • 3. 3 Compuware Confidential – Do Not Duplicate Smartphones and Tablets $24.66B in 2012, 11% of eComm Yet companies are blind to the user experience Mobile
  • 4. 4 Compuware Confidential – Do Not Duplicate 14% of overall spend by 2016, up from 5% in 2011 46% of all spend by 2016 Performance is the #1 challenge for cloud adoption Public, Private, Hybrid Clouds
  • 5. 5 Compuware Confidential – Do Not Duplicate Big Data is projected to drive $232B IT spend thru ‘16 Companies need to optimize and operationalize to get the return Big Data
  • 6. 6 Compuware Confidential – Do Not Duplicate Application investments are layered in across new and existing specialized technology The challenge for the business is to deliver in the face of these challenges Complexity
  • 7. 7 Compuware Confidential – Do Not Duplicate Do our Customers Really need This?
  • 8. 8 Compuware Confidential – Do Not Duplicate
  • 9. 9 Compuware Confidential – Do Not Duplicate 9 GTM and Packaging Simplification
  • 10. 10 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations App Aware Network Perf Mgmt New Generation Application Intelligence APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business Infrastructure Aware APM Redefining APM Boundaries
  • 11. 11 Compuware Confidential – Do Not Duplicate 11 New Gen Services for New Gen APM APM EXPERTISE  ON DEMAND How You Need It | Where You Need It | When You Need It APM Coaching Services APM Guardian Services • QuickStarts & On-Boarding • Use Case Based Coaching • APM For Big Data • APM for Virtualization • APM for Network Performance Monitoring • Performance Pit Stops • Center of Excellence Deployment • Operations Center Best Practices • Dev & Test Center Best Practices • Performance Journey Assessments • Guardian On-Site Services • Guardian Remote Services • APMaaS (UEMaaS)
  • 12. 12 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business
  • 13. 13 Compuware Confidential – Do Not Duplicate Reinventing with APMaaS Old New
  • 14. 14 Compuware Confidential – Do Not Duplicate Compuware APMaaS APMaaS User Compuware APMaaS Outage Analyzer dynaTrace Real-User & App Mon Backbone Last Mile Web Load Testing Web Client APM Portal NOC End-User Customer Application Web-Start Client Orchestration
  • 15. 15 Compuware Confidential – Do Not Duplicate Single Compuware APM Real-User Monitoring dynaTrace UEM in the Gomez APM Portal drilldown to dynaTrace conversions and bounces Drilldown to Gomez UEM Overview Drilldown to Gomez UEM Overview drilldown to dynaTrace client UEM summary overall conversion rate and relative change user experience index site visits errors per visit
  • 16. 16 Compuware Confidential – Do Not Duplicate From Client-Side to Method-Level in One Click analyze server-side performance in context Indicates if PurePath detail is available Drill down to dynaTrace PurePath details
  • 17. 17 Compuware Confidential – Do Not Duplicate Introducing PHP Deep Transaction Management web server PHP database
  • 18. 18 Compuware Confidential – Do Not Duplicate Zero Configuration & Cloud Deployment
  • 19. 19 Compuware Confidential – Do Not Duplicate Know Exactly What the User Does…
  • 20. 20 Compuware Confidential – Do Not Duplicate … And Create Actionable Information
  • 21. 21 Compuware Confidential – Do Not Duplicate PHP APM Requires Client + Server-Side APM What? No Real-User Monitoring Aha! With Real-User Monitoring
  • 22. 22 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business Infrastructure Aware APM Redefining APM Boundaries
  • 23. 23 Compuware Confidential – Do Not Duplicate PureStack™: System Health for Each and Every Transaction Takes APM to the Next Level! PureStackTM Connects… • Transactions to infrastructure • Operation teams to applications
  • 24. 24 Compuware Confidential – Do Not Duplicate automatic identification of poor system health automatic impact analysis of affected applications and end users by specific h automatic impact analysis of affected applications and end users New Infrastructure Overview Dashboard
  • 25. 25 Compuware Confidential – Do Not Duplicate automatic correlation of system and transaction health dynamic, end-to-end transaction flow to automatically discover modern cloud and enterprise applications One Model, Auto-Discovered in Real-Time
  • 26. 26 Compuware Confidential – Do Not Duplicate Smarter APM with Easy Infrastructure Monitoring high CPU utilization is automatically identified determine the processes that require application attention
  • 27. 27 Compuware Confidential – Do Not Duplicate The same problem can be viewed from the Application Overview. Application and business stakeholders receive real-time insight on response time, conversion ratios, and more. The correlation to the infrastructure is a click-away with a single model of the transaction flow. dynamic baselines identify application problems automatic identification of infrastructure problems correlated with user experience end-user experience index and conversion rates for business impact Or Start from the Application Perspective
  • 28. 28 Compuware Confidential – Do Not Duplicate 100% Historical Problem Resolution Hop into the Transactional Time Machine.
  • 29. 29 Compuware Confidential – Do Not Duplicate The News – Leading the New Gen APM Revolution Innovations App Aware Network Perf Mgmt New Generation Application Intelligence APMaaS APMaaS Expansion: Now with dynaTrace! Real User Synthetic Third Party Business Infrastructure Aware APM Redefining APM Boundaries
  • 30. 30 Compuware Confidential – Do Not Duplicate Application-Aware Network Monitoring Isolate faults impacting app performance & end-user experience for web, middleware, dbase & network tiers Web Services Middleware and Database Network Services Network Traffic App-Aware Network Monitoring • Passively collects network traffic • Out of the box Fault Domain Isolation • broadest set of transactional decodes • One click to root cause via dynaTrace • Seamless integration with synthetic monitoring Application Intelligence for SAP, Oracle, Citrix, LDAP, HTTP, Cerner and more
  • 31. 31 Compuware Confidential – Do Not Duplicate Why Does it Matter? AppSAN 1000GB RSASAN 250GB Mobile  No Visibility into Citrix =  BLIND to end-to-end user experience
  • 32. 32 Compuware Confidential – Do Not Duplicate New Citrix ICA decode: XenApp and XenDesktop DC RUM  Automatic name recognition  Automatic Application recognition  Automatic Channel recognition
  • 33. 33 Compuware Confidential – Do Not Duplicate Citrix ICA decode • What users are doing? Published applications • Printing, video, screen: bandwidth constraints? ICA Channels • Login operation performance • Expand coverage beyond proxies Troubleshooting
  • 34. 34 Compuware Confidential – Do Not Duplicate End-to-end visibility into application delivery chain  Citrix agents and ICA decode work together  Two tiers of the same application  Citrix agents have insight into Citrix server system statistics
  • 35. 35 Compuware Confidential – Do Not Duplicate Who are the users and what are they doing?  Unique: Deep visibility into transaction steps  Automatic recognition of transactions and users
  • 36. 36 Compuware Confidential – Do Not Duplicate  Auto-discovery  Automatic hierarchical reports  Actionable error messages Oracle E-Business Suite
  • 37. 37 Compuware Confidential – Do Not Duplicate and more... Big Data CTG IMS
  • 38. 38 Compuware Confidential – Do Not Duplicate On the horizon… 105 R&D on what’s next to redefine APM, again… APMaaS convergence analytics modern UI try and buy and more… mobile
  • 39. 39 Compuware Confidential – Do Not Duplicate 39 Who knows the health of the internet? • Over 250 million tests per week • Over 170,000 last mile peers • From 186 countries
  • 40. 40 Compuware Confidential – Do Not Duplicate 40 Who knows the health of the internet?
  • 41. 41 Compuware Confidential – Do Not Duplicate 41 Who knows the health of the internet?
  • 42. 42 Compuware Confidential – Do Not Duplicate Mobile App Monitoring Free Edition Free monitoring of iOS and Android apps Seamless extension to server-side
  • 43. 43 Compuware Confidential – Do Not Duplicate 43 Thank You!

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