NZ Emissions Unit Register & Emissions Trading Scheme
MED Contact Centre Bureau and Centre of Excellence:
Specialist Companies Specialist IPONZ Specialist Online Other New and Experienced Centre Staff Specialist Insolvency Specialist Consumer Specialist RSM Specialist EWLG Specialist Crown Minerals Lead Advisors Development Officer Team Leader Resources Team Leader Consumer Team Leader Corporate Manager Management Team MED Contact Centre Organisation Chart 10 FTE’s Band D 19 FTE’s Band C 4 FTE’s Band F Lead Advisor Systems Advisors 1 FTE’s Band I Specialist Voluntary Sector Resource Organisation Chart Role
Satisfaction with Service Delivery Survey (Snapshot of August)
Dealt with … on urgent enquiry. She needed specialist support but took ownership and dealt with my query on an urgent basis. Appreciated that we needed an urgent response to avoid having to file with Court, which would have added greatly to cost to client. Absolutely fantastic service!
My enquiry was an entirely satisfactory experience. It was answered by the person who answered the 'phone, no transferring to Departments and having to hold. Complete satisfaction.
… . was very helpful with our problem, and went out of her way to assist us. She went "the extra mile" and it was very appreciated.
Your service is absolutely excellent Thank you
Out of all the people I have had dealings with over the years …. was the most helpful. I hope this goes on her file. Have a nice day, Regards
I had a simple request for a copy of an invoice; the speed of response and accuracy were brilliant
… . was brilliant. Didn't expect a govt dept to be so quick, friendly and helpful.
They are also very patient if you do not understand them the first time and will try to help you in another way.
very prompt service and a clearly explained answer with a suggestion of what I could do next
I have always been surprised as how friendly and helpful the staff are.
… . assist me and gave me this excellent service I look forward to work with your department in future
Dear Robyn In our first meeting with our Official & Deputy Assignees yesterday, I was compelled to ask who can I write to to compliment you all on the professionalism provided by the Insolvency Service.. and was given your name. My amazement at the calibre of people you have began with my very first general inquiry to your call centre. After spending a whole day sitting on hold for long periods and talking to less than adequate service providers elsewhere, my last call of the day was to your freephone number, the call was not only answered promptly but also by a "real" person who spoke fluent english and was actually able to provide me with very thorough, intelligent answers to every question I had. I could not believe it . Every single time I have called your call centre I have received the very same level of service. In fact I mentioned on one call to your call centre operator how grateful I was for the manner and professionalism, which demonstrated a certain level of respect toward me I had not expected when filing a debtors petition for bankruptcy. Our own family members have not hesitated to frown upon us and make sure we feel ashamed for the position we have got ourselves in to... However, your operator told me something like this "people feel uncomfortable enough as it is when going through this process, our job is to make sure you don't feel uncomfortable at all, insolvency does not make you a bad person, you will have had a bad enough time before ever talking to us, now you have the challenge of starting from scratch, you don't need grief from us at this point"..... WOW, I couldn't believe it, and every single one of your people has provided excellent service with the same underlying type attitude. …… I believe you have been a big part in driving this high level of service particularly through the call centre and in fact throughout the business, so thank you Robyn and gosh, well done! … ….. (Bankrupt)