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EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
EMEA10: IT Training and Certification: Value to Employers
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EMEA10: IT Training and Certification: Value to Employers

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August 2009 saw the launch of a CompTIA research project into the value of IT Training and Certification looking at into the insights and opportunities associated with the billions of pounds that go …

August 2009 saw the launch of a CompTIA research project into the value of IT Training and Certification looking at into the insights and opportunities associated with the billions of pounds that go into IT training and certification each year. With lots of buzz and demand from our members for a more specific EMEA study, CompTIA’s Vice President of Research, Tim Herbert, will present the findings of the brand new study into the value of IT Training and Certification to employers.

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  • 1. © 2010 CompTIA. All rights reserved. Understanding the Value of IT Training and Certification Tim Herbert CompTIA therbert@comptia.org
  • 2. Title Here Mmmm….
  • 3. Title Here (caffeine molecule) Hmmm….
  • 4. Title Here On Tap for Today…
  • 5. About CompTIA Research Program - Measure - Track - Explore - Interpret
  • 6. 2009 Recap: Perceptions of IT Certifications from Staff Perspective IT certifications have value. But…some concern that employers don’t see value.
  • 7. 2010 Landscape (UK) 69% 34% 27% 45% 4% 21% Retaining existing staff Finding quality new staff Very challenging Somewhat challenging Manageable 16% 17% 26% 41% Understaffed by 15% or more Understaffed by 10% Understaffed by 5% Fully staffed, but want to hire to expand IT Firms’ Staffing Situation Retaining and Finding Staff
  • 8. UK Firm IT Staff/Skill Priorities Importance of staff/skills to firm over next 12 months Project manager 80% Database administrator or designer 77% Business intelligence / analytics 75% PC support / technical support specialist 71% Cloud / SaaS specialist 70% Network administrator or technician 66% Virtualization specialist 65% Security specialist 63% IP telephone / Unified communication specialist 63% Security specialist 60% Open source specialist 55%
  • 9. HR Challenges in Finding the Right Candidates 26% 40% 47% 48% 49% 51% 60% Costs associated with recruiting Filling openings in a timely manner Finding candidates with the right “soft” skills Finding candidates in the right price range Pool of quality candidates in the local region Finding candidates with right “hard” skills Finding candidates with right experience Opinions of US HR executives
  • 10. Hiring Then and Now
  • 11. Highest Priorities When Evaluating Job Candidates 30% 40% 45% 50% 56% 64% 67% 71% 81% Prestige of previous employers Look and feel of resume/CV College degree subject matter IT certifications held Total years of experience Programming languages / technical skills Track record Experience in very specific areas Quality of experience Opinions of hiring IT managers: high priority elements (US + UK + South Africa) Base: 1,385 hiring IT managers in the countries of South Africa, UK and US.
  • 12. How IT Certifications Factor Into Hiring 15% 22% 9% 16% 34% 39% 28% 34% 52% 39% 63% 50% US UK South Africa Overall High Priority Medium Priority Low Priority Opinions of hiring IT managers
  • 13. Value of IT Certifications 9% 14% 3% 9% 27% 39% 23% 30% 64% 46% 74% 61% US UK South Africa Overall High Value Moderate Value Low Value Opinions of hiring IT managers
  • 14. More on IT Certifications and Hiring 80% 85% 82% 85% 86% 89% 72% 72% 74% 75% 79% 85% Used as a screening mechanism Measure of a candidate’s willingness to work hard and meet a goal Required for certain IT job roles Match applicant's skills with firm's needs Differentiate between equally qualified applicants Helps confirm subject matter knowledge/expertise Net of sometimes + often + always UK US
  • 15. The Perspective from HR 25% 19% 51% 50% 24% 31% HR certifications IT certifications Growing significantly in importance Growing somewhat in importance Flat or declining in importance Top Cited Reasons for Growth in Certifications (US) #1 Desire for employees to continuously upgrade their skills in a competitive market #2 Need to confirm specific skills and expertise #3 Desire to reduce the risk of a “bad” hire by having another quantifiable factor to weigh in the hiring process
  • 16. But…
  • 17. Reasons for Not Valuing IT Certifications 50% 43% 49% 49% 50% 49% 27% 10% 23% 21% 21% 24% 27% 66% IT certification material is not timely No support for certification prep or testing IT certifications have a poor ROI IT certification material not relevant to real world jobs IT industry changing, making certifications less relevant Certifications unnecessary for career advancement IT experience valued over IT certifications Major Reason Minor Reason
  • 18. The HR – IT Relationship 16% 27% 16% 19% 43% 44% 50% 45% 40% 28% 35% 37% US UK South Africa Overall HR has solid understanding of IT certifications Basic understanding Little or no understanding Opinions of hiring IT managers
  • 19. Policy Regarding Using IT Certifications during Hiring Process Formal Policy – HR Dept. Led 25% 29% 46% 14% 28% 57% US UK Formal Policy – IT Dept. Led Informal Policy
  • 20. Verifying Job Candidates’ Credentials 13% 21% 32% 34% 19% 34% 31% 16% We typically do not verify IT certifications During the interview, you ask questions about the IT certification in an attempt to verify HR department verifies by checking with certifying company or body You or someone on your staff verifies by checking with certifying company or body UK US Incidence of verifying IT certifications during hiring process
  • 21. On the Job
  • 22. Professional Development Overall South Africa UK US Attending training seminars focused on specific topics 64% 77% 63% 62% Attending industry conferences 56% 53% 59% 56% On-site training conducted by internal staff 54% 65% 55% 51% Online self-directed training or education 50% 42% 50% 52% Pursuing IT certifications 50% 57% 46% 50% On-site training conducted by an outside training firm or consultant 47% 58% 49% 43% Webinars from product vendors, training firms, consultants, etc. 45% 32% 40% 51% Regular sharing of news stories and other topical information 45% 46% 46% 45%
  • 23. Perceptions of IT Certifications 3.4 3.4 3.4 3.7 2.8 2.9 2.9 3.4 "IT Certified individuals are more likely to be promoted than those without IT certifications" "IT Certified individuals tend to perform better than non certified individuals in similar it job roles" "IT Certifications enable IT employees to learn faster once starting a job" "IT Certifications provide a baseline of knowledge for certain positions" UK US Top Cited Benefits of IT Certifications (UK Firms) #1 Better able to understand new or complex technologies #2 More productive IT workforce #3 More insightful problem solving #4 Facilitates pride among staff to have accomplished the goal of passing a certification exam Average rating on a 5-point scale
  • 24. Organization Support for IT Certifications 15% 31% 38% 42% 45% 52% 14% 32% 46% 47% 49% 52% No support provided Offer paid time-off for studying/training Offer paid time-off for taking the exam Provide training at work Pay for all training expenses Pay for all certification expenses UK US 42% of UK firms have a formal policy for giving monetary rewards for acquiring IT certifications.
  • 25. On the Job Case Study: Information Security
  • 26. Information Security Landscape Brazil China France India South Africa UK US Human error among end users 132 168 86 127 127 82 68 Human error among IT staff 116 200 88 124 100 92 64 Increasing sophistication of security threats 104 93 96 117 109 100 107 Understanding security risks of cloud computing 102 142 72 107 102 114 98 Enforcing security policy 122 147 89 153 114 92 78 81% UK 67% US 62% France 48% Germany 82% India 76% South Africa 69% Brazil 69% China 68% Mexico Security Threat Level on the Rise
  • 27. Cause of Security Breaches 41% 44% 45% 46% 48% 47% 44% 59% 56% 55% 54% 52% 53% 56% US UK France Germany India China Overall Human Error Technology Error
  • 28. Types of Human Error 38% 31% 57% 58% 43% 38% 30% 18% 37% 36% 21% 49% 21% 34% 35% 36% 39% 43% Inadequate resources Failure of security policy Lack of security expertise Lack of security training Failure of IT staff to follow security procedures Failure of end users to follow security procedures UK India US
  • 29. Incidence of Security Training 36% 37% 42% 40% 47% 48% 56% 58% US UK Germany France IT staff training End user training Required information security training within past 2 years
  • 30. Reasons for Improving Security Landscape 25% 28% 31% 38% 42% 50% More executive mgt. support for security best practices Improved ability to enforce security policies Improved ability of end users to avoid security threats Improved security policies Improved IT staff expertise Improved technology to protect against security threats
  • 31. Security Spend “Wish List” 26% 29% 32% 35% 48% 51% 51% 56% 62% Security consultants IT staff certification Penetration testing Computers/OS less vulnerable to threats Security hardware End user training Security policies and procedures IT staff training Security software
  • 32. Security Spend “Wish List” Continued Brazil China France India South Africa UK US Security software 89 87 74 121 110 108 110 IT staff training 96 64 102 121 129 95 111 End user training 122 94 98 135 96 75 104 Security policies and procedures 108 94 98 129 102 96 102 Security hardware 106 100 108 121 102 88 104 Computers/OS less vulnerable to threats 106 66 100 160 126 74 86 Penetration testing 125 109 72 166 109 94 91 IT staff certification 152 62 90 159 138 59 69 Security consultants 154 115 108 188 92 65 54 Index of preferences | 100 = average
  • 33. On the Job Case Study: Cloud Computing
  • 34. Cloud Training Requirements 35% 46% 44% 14% 19% 24% Sales training Business training Technical training DefinitelyProbably 62% of US IT firms say emerging certifications around cloud computing definitely or probably have merit. Certifications have a positive impact when selling IT services to customers (48% of US IT firms). Opinions of US IT solution providers
  • 35. But…
  • 36. Challenges and Inhibitors to IT Training and Certification It’s Difficult - Time - Resources - Effort - Commitment - How much training - Who should be trained - Expertise in measuring ROI - Metrics for assessing ROI - Isolating variables - Proving a negative Costs
  • 37. 1. Learning reaction 2. Mastery of learning 3. Transfer of learning to the job 4. Organization results 5. Return on investment Kirkpatrick's/Phillips Training Evaluation Model American Society for Training & Development (ASTD) and the Institute for Corporate Productivity's (i4cp)
  • 38. Wrap-up - Hiring stakes high - Want assurances - Prerequisite - Hiring changing - Competition - Insurance Policy - Job satisfaction - Competitive advantage - Career lifecycle - Certification without experience - Proof - Verification - Inconsistencies - Knowledge gaps - Who/how much - Measurement - Expertise - Resources Pre Hire On the Job
  • 39. Thank You Tim Herbert CompTIA therbert@comptia.org

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