Using Outcomes Tracking Technology for Greater Impact & Funding
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Using Outcomes Tracking Technology for Greater Impact & Funding

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Hear what results today's funders are looking for from the nonprofits they fund and learn how you can capture that information....

Hear what results today's funders are looking for from the nonprofits they fund and learn how you can capture that information.

See various examples of how nonprofits have utilized online outcomes tracking software to make a greater difference in the lives of their clients and and expand their funding.

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  • 1. Best Practices for Increased Funding: Using Outcomes Tracking for Breakthrough Results Presenter: Dan Duncan VP for Impact Strategies Community TechKnowledge, Inc.
  • 2. Webinar Objectives •  To better position your agency for increased funding from United Way and other funders •  To learn about new technology that can enhance your agency’s ability to track and report outcomes/results •  To hear examples of how agencies are using outcomes reporting to increase funding
  • 3. Today’s Funders •  Want a visible return on their investment •  Require service providers to document their impact on the people they serve and their contribution to community-level change
  • 4. Therefore: •  To compete for funding dollars, nonprofits need to track and report their results to multiple funders (output, outcomes, performance measures) •  They need the ability to collect and use information to improve their programs and services
  • 5. Information Framework: What Needs to be Tracked Quantity Quality How much did we How well did we do? do it? s # of Customers Served Effort % Customer Satisfaction # Activities % Following protocols/ Demographics procedures How productive? Are we doing things right? Is Anyone Better off? # Skills / Knowledge % Skills / Knowledge Effect # Attitude / Opinion % Attitude / Opinion # Behavior % Behavior # Circumstance % Circumstance Are  we  doing  the  right  things   5 Adapted  form  Mark  Friedman  (2005).  Trying  Hard  Is  Not  Good  Enough:  How  to   Produce  Measurable  Improvements  for  Customers  and  CommuniAes.  USA  Trafford   Publishing  
  • 6. A Word About Technology The right technology will allow you to increase your competitive edge
  • 7. Benefits of Technology in Implementing an Outcomes Model 1.  Simple, secure and easy-to-use data entry at the point of service 2.  Sophisticated, visually clear and attractive, informative reports in a variety of formats 3.  Consumers, policy makers, staff and funders receive critical information re: your mission, progress & success 4.  You don’t have to be Einstein to track your data
  • 8. NOTE: Using Technology for Accurate Reports Quality Data In = Quality Reports •  Useful, relevant non-duplicative records •  Easy-to-use data collection forms •  Point-of-service efficiency •  Capacity to monitor progress
  • 9. •  Input Forms •  Reports
  • 10. Online Data Manager™ Client Intake Primary Form
  • 11. Online Data Manager™ Program Intake Form
  • 12. Online Data Manager™ Program Output Report
  • 13. •  Input Forms •  Reports
  • 14. Online Data Manager™ Client Attendance Tracking
  • 15. Online Data Manager™ Group Attendance Tracking
  • 16. Online Data Manager™ Customer Satisfaction Survey Form
  • 17. Online Data Manager™ Customer Satisfaction Survey Form (cont.)
  • 18. Online Data Manager™ Customer Satisfaction Survey Form (cont.)
  • 19. Online Data Manager™ Customer Satisfaction Report
  • 20. Online Data Manager™ Customer Satisfaction Report (cont.)
  • 21. •  Input Forms •  Reports
  • 22. Online Data Manager™ Program Outcomes Report Logic/Evaluation Model
  • 23. Online Data Manager™ Outcome Tracking Form at Exit
  • 24. Online Data Manager™ Report of Program Graduates
  • 25. Online Data Manager™ Program Outcomes Report
  • 26. Online Data Manager™ Program Outcomes Report
  • 27. Online Data Manager™ Program Outcomes Report
  • 28. In Closing…The Value of Outcomes Reporting and Technology 1.  To better define program/project success 2.  To understand the components and process of success 3.  To prove program/project success 4.  To make informed decisions about future programming and resource allocation 5.  To stay in-step with foundations, government and other funder requirements 6.  Increases your ability to complete for available dollars
  • 29. Q&A www.communitytech.net
  • 30. Thank  You  for  ParDcipaDng   For more information or to receive a copy of this presentation, please contact: Dan Duncan Dduncan@communitytech.net 877-441-2111 ext. 114