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Best Practices for Increased Funding: Using
Outcomes Tracking for Breakthrough Results


       Presenter:
       Dan Dunc...
Webinar Objectives

•  To better position your agency for
   increased funding from United Way and
   other funders
•  To ...
Today’s Funders


•  Want a visible return on their investment
•  Require service providers to document
   their impact on...
Therefore:

•  To compete for funding dollars, nonprofits
   need to track and report their results to
   multiple funders...
Information Framework: What Needs to
be Tracked
                  Quantity                                                ...
A Word About Technology

The right technology will allow you to increase
your competitive edge
Benefits of Technology in Implementing an
Outcomes Model

1.    Simple, secure and easy-to-use data entry at
      the poi...
NOTE: Using Technology for Accurate
Reports

  Quality Data In = Quality Reports

  •    Useful, relevant non-duplicative ...
•  Input Forms


•  Reports
Online Data
Manager™
Client Intake
Primary Form
Online Data
Manager™
Program
Intake Form
Online Data
Manager™
Program
Output Report
•  Input Forms



•  Reports
Online Data
Manager™
Client
Attendance
Tracking
Online Data
Manager™
Group
Attendance
Tracking
Online Data
Manager™
Customer
Satisfaction
Survey Form
Online Data
Manager™
Customer
Satisfaction
Survey Form
(cont.)
Online Data
Manager™
Customer
Satisfaction
Survey Form
(cont.)
Online Data
Manager™
Customer
Satisfaction
Report
Online Data
Manager™
Customer
Satisfaction
Report (cont.)
•  Input Forms



•  Reports
Online Data
Manager™
Program
Outcomes Report
Logic/Evaluation
Model
Online Data
Manager™
Outcome
Tracking Form
at Exit
Online Data
Manager™
Report of
Program
Graduates
Online
Data
Manager™
Program
Outcomes
Report
Online
Data
Manager™
Program
Outcomes
Report
Online Data
Manager™
Program
Outcomes
Report
In Closing…The Value of Outcomes
Reporting and Technology

  1.  To better define program/project success
  2.  To underst...
Q&A
www.communitytech.net
Thank	
  You	
  for	
  ParDcipaDng	
  

For more information or to receive a copy of this presentation,
please contact:
Da...
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
Using Outcomes Tracking Technology for Greater Impact & Funding
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Using Outcomes Tracking Technology for Greater Impact & Funding

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Hear what results today's funders are looking for from the nonprofits they fund and learn how you can capture that information.

See various examples of how nonprofits have utilized online outcomes tracking software to make a greater difference in the lives of their clients and and expand their funding.

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Transcript of "Using Outcomes Tracking Technology for Greater Impact & Funding"

  1. 1. Best Practices for Increased Funding: Using Outcomes Tracking for Breakthrough Results Presenter: Dan Duncan VP for Impact Strategies Community TechKnowledge, Inc.
  2. 2. Webinar Objectives •  To better position your agency for increased funding from United Way and other funders •  To learn about new technology that can enhance your agency’s ability to track and report outcomes/results •  To hear examples of how agencies are using outcomes reporting to increase funding
  3. 3. Today’s Funders •  Want a visible return on their investment •  Require service providers to document their impact on the people they serve and their contribution to community-level change
  4. 4. Therefore: •  To compete for funding dollars, nonprofits need to track and report their results to multiple funders (output, outcomes, performance measures) •  They need the ability to collect and use information to improve their programs and services
  5. 5. Information Framework: What Needs to be Tracked Quantity Quality How much did we How well did we do? do it? s # of Customers Served Effort % Customer Satisfaction # Activities % Following protocols/ Demographics procedures How productive? Are we doing things right? Is Anyone Better off? # Skills / Knowledge % Skills / Knowledge Effect # Attitude / Opinion % Attitude / Opinion # Behavior % Behavior # Circumstance % Circumstance Are  we  doing  the  right  things   5 Adapted  form  Mark  Friedman  (2005).  Trying  Hard  Is  Not  Good  Enough:  How  to   Produce  Measurable  Improvements  for  Customers  and  CommuniAes.  USA  Trafford   Publishing  
  6. 6. A Word About Technology The right technology will allow you to increase your competitive edge
  7. 7. Benefits of Technology in Implementing an Outcomes Model 1.  Simple, secure and easy-to-use data entry at the point of service 2.  Sophisticated, visually clear and attractive, informative reports in a variety of formats 3.  Consumers, policy makers, staff and funders receive critical information re: your mission, progress & success 4.  You don’t have to be Einstein to track your data
  8. 8. NOTE: Using Technology for Accurate Reports Quality Data In = Quality Reports •  Useful, relevant non-duplicative records •  Easy-to-use data collection forms •  Point-of-service efficiency •  Capacity to monitor progress
  9. 9. •  Input Forms •  Reports
  10. 10. Online Data Manager™ Client Intake Primary Form
  11. 11. Online Data Manager™ Program Intake Form
  12. 12. Online Data Manager™ Program Output Report
  13. 13. •  Input Forms •  Reports
  14. 14. Online Data Manager™ Client Attendance Tracking
  15. 15. Online Data Manager™ Group Attendance Tracking
  16. 16. Online Data Manager™ Customer Satisfaction Survey Form
  17. 17. Online Data Manager™ Customer Satisfaction Survey Form (cont.)
  18. 18. Online Data Manager™ Customer Satisfaction Survey Form (cont.)
  19. 19. Online Data Manager™ Customer Satisfaction Report
  20. 20. Online Data Manager™ Customer Satisfaction Report (cont.)
  21. 21. •  Input Forms •  Reports
  22. 22. Online Data Manager™ Program Outcomes Report Logic/Evaluation Model
  23. 23. Online Data Manager™ Outcome Tracking Form at Exit
  24. 24. Online Data Manager™ Report of Program Graduates
  25. 25. Online Data Manager™ Program Outcomes Report
  26. 26. Online Data Manager™ Program Outcomes Report
  27. 27. Online Data Manager™ Program Outcomes Report
  28. 28. In Closing…The Value of Outcomes Reporting and Technology 1.  To better define program/project success 2.  To understand the components and process of success 3.  To prove program/project success 4.  To make informed decisions about future programming and resource allocation 5.  To stay in-step with foundations, government and other funder requirements 6.  Increases your ability to complete for available dollars
  29. 29. Q&A www.communitytech.net
  30. 30. Thank  You  for  ParDcipaDng   For more information or to receive a copy of this presentation, please contact: Dan Duncan Dduncan@communitytech.net 877-441-2111 ext. 114
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