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Presentation for Agile 2013 - Communication Katas - Deliberate Practice for Shared Understanding - Wednesday August 7

Presentation for Agile 2013 - Communication Katas - Deliberate Practice for Shared Understanding - Wednesday August 7
Co-presented by Andrew Annett and Susan Johnston

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    Communication katas Communication katas Presentation Transcript

    • Communication Katas Deliberate Practices for Shared Understanding Andrew Annett Susan Johnston Agile 2013 Conference – August 7 – Nashville
    • Individuals and INTERACTIONS over processes and tools 2 Agile Manifesto Introduction
    • 3 An interaction that’s NOT working Patient: We never had trouble with the police. Patient: I don’t know if they’re very close. Patient: Betty Groff Patient: B-E-T-T-Y Doctor: Is there a history of cardiac arrest in your family? Doctor: How about varicose veins? Doctor: What’s your name? Doctor: How do you spell that? Introduction
    • 4 KATA: A structured routine that makes skills and mindset teachable Introduction
    • 5Introduction
    • 6Introduction
    • 7 S - Status C - Certainty A - Autonomy R - Relatedness F - Fairness Kata 1 SCARF
    • 8 Your brain is not your friend Kata #1 - SCARF
    • 9 Kata 2 Thought Balloon
    • Thought balloon exercise • Think of a conversation that didn’t go so well. • What were some unspoken thoughts? • Who was served by the silence? (I, we, it) 10Kata #2 – Thought Balloon
    • Debate Dialogue 11
    • 12 Kata 3 Ladder of Misunderstanding FACT Generally agreed FANTASY Myth or story FICTION Key details altered FACTION Personal spin
    • 13 AGREED UPON FACTS FANTASY FANTASY FICTION FACTION FICTION FACTION WIDENING GAP IN UNDERSTANDING Kata #3 – Ladder to Misunderstanding
    • 14 Kata 4 Conversation for Commitment
    • Checklist for a reliable promise 1. Performer is capable of doing the task 2. Performer has the capacity to do it 3. Agreed meaning of “done” 4. Performer is sincere in promising 5. Performer is accountable for delivery or ‘make good’ 15Kata #4 – Commitment Conversation
    • Possible responses to a request 1. Yes 2. No 3. Postpone the decision 4. Request more information 5. Make a counteroffer 16Kata #4 – Commitment Conversation
    • 17Kata #5 – Empathy Map
    • 18 What does the person THINK + FEEL? What does the person SEE? What does the person HEAR? What does the person SAY + DO? GAIN?PAIN? Kata 5 Empathy Map
    • Empathy exercise • Think of someone with whom your conversations are not successful • Imagine yourself in their context • Complete the sensory information on the empathy map • Insights? • How will that change your communication? 19Kata #5 – Empathy Map
    • The Communication Katas 1. SCARF 2. Thought Balloon 3. Ladder of Misunderstanding 4. Conversation for Commitment 5. Empathy Map 20
    • 21 Practise and repeat a new kata Over time, this changes people’s mindsets Long term, this can change a culture Why?
    • 22
    • References + Resources Books • Brain Rules, John Medina http://www.brainrules.net • Gamestorming, Dave Gray et al http://www.gogamestorm.com • Quiet Leadership, David Rock http://www.neuroleadership.com/global/home • Talk To Me, Sue Johnston http://talktomebook.com Articles • Status, David Rock http://www.psychologytoday.com/blog/your-brain-work/200910/status-more- accurate-way-understanding-self-esteem • SCARF, David Rock http://www.your-brain-at-work.com/files/NLJ_SCARFUS.pdf • Securing Reliable Promises, Hal McComber http://www.reformingprojectmanagement.com/docs/securing-reliable- promises-on-projects.pdf • Digital Empathy Map http://uxempathy.com/2012/10/digital-empathy-map 23
    • Thanks Andrew Annett andrew@leanintuit.com akannett Susan Johnston sue@itsunderstood.com itsunderstood 24