Alcatel-Lucent's Sean O'Halloran

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Alcatel-Lucent's Sean O'Halloran at CommsDay Melbourne Congress 2013

Alcatel-Lucent's Sean O'Halloran at CommsDay Melbourne Congress 2013

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  • 1. COPYRIGHT © 2012 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Sean O’Halloran, President and MD, Alcatel-Lucent Australia October 2013 WHAT REALLY MATTERS INDUSTRY STRENGTH FOR A BETTER CUSTOMER EXPERIENCE
  • 2. 2 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 3. 3 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 4. 4 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. But we’re all going wireless. Speed matters. Doc says, fibre is essential. There’s life in that copper yet. It’s about affordability.
  • 5. 5 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SOURCE: Smart.Digital.Connected Research Report, 2012, Nielsen Research, Alcatel-Lucent Australia.
  • 6. 6 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. SOURCE: Get To Fast, Faster: Accelerate the Existing Copper Plant with VDSL2 Vectoring and Bonding, April 2013, Alcatel-Lucent.
  • 7. 7 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Distance (meters) 0 20 40 60 80 100 120 140 0 200 400 600 800 1000 1200 1400 Mbit/s April 2012 Trial upstream rates July 2010 Performance improving over time VDSL2 VECTORING MOMENTUM VDSL2 CUSTOMERS 90+ VECTORING TRIALS 56 VECTORING CUSTOMERS 17 VECTORING LINES SHIPPED 1.5M
  • 8. 8 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. NBN vdsl vectoring ?
  • 9. 9 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 10. 10 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 11. 11 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 89% OF CONSUMERS CHURNED AFTER POOR CUSTOMER EXPERIENCE 21% OF ISSUES TAKE 1 HOUR TO RESOLVE 1SUPPORT CALL CAN ERASE ALL SUBSCRIBER PROFIT FOR A MONTH 47% SUPPORT CALLS ESCALATED How do we manage complexity? How do we exceed customer expectations to boost our brand? How do we drive data revenue? 1,OOOs OF DEVICEs MILLIONS OF SUBSCRIBERS VARIOUS NETWORKS SOURCE: Bell Labs analysis.
  • 12. 12 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 13. 13 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 14. 14 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 15. 15 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.