ACCAN's Teresa Corbin
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ACCAN's Teresa Corbin

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ACCAN's Teresa Corbin at CommsDay Melbourne Congress 2013

ACCAN's Teresa Corbin at CommsDay Melbourne Congress 2013

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ACCAN's Teresa Corbin ACCAN's Teresa Corbin Presentation Transcript

  • CommsDay Summit 2013 8th October Teresa Corbin Chief Executive Officer, ACCAN
  • 2011/12 2012/13 Q1 51,196 37,777 Q2 48,100 38,287 Q3 52,231 40,021 Q4 42,353 ? Total 193,702 ? New Complaints to the Telecommunications Industry Ombudsman Source: TIO Talks, TIO Annual Report 2011-2012
  • 6135 14579 10368 7720 0 2000 4000 6000 8000 10000 12000 14000 16000 Optus Telstra Vodafone All Financial Service providers Customer Complaints to Ombudsman January-March 2013 Source: TIO Quarterly Statistics January-March 2013, FOS Circular Autumn 2013 Statistics report january-March 2013
  • Thank you • Email: ceo@accan.org.au • Twitter: @ACCAN_AU, @ACCAN_CEO • Ph: 02 9288 4010 • TTY: 02 9281 5322