Solomon Mhlangu
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A flagship CTO event, this has grown into a platform for knowledge-sharing among peer groups steering ICT projects in e-delivery of health care, education and governance. This Forum echoes the ...

A flagship CTO event, this has grown into a platform for knowledge-sharing among peer groups steering ICT projects in e-delivery of health care, education and governance. This Forum echoes the Commonwealth's 2013 theme: The Road Ahead for Africa.

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    Solomon Mhlangu Solomon Mhlangu Presentation Transcript

    • E-GOV AFRICA 2013 A Totally Connected Government: The Zim-Connect Project Solomon Mhlanga 25 March 2013 Uganda 1
    • Outline  Introduction  Development Effectiveness  The Results Based Management System  E-Government  A Totally Connected Government: The Zim-Connect Project 2
    • Introduction One of the objectives of Government is to guarantee an effective and efficient public service delivery system. The world over, Governments now operate under conditions of :  Dwindling resources,  Rising demands for quality services and  Rising demands for public sector accountability 3
    • Introduction Trends in the 1990s: OECD Countries  growing economic, social, and political pressures.  ballooning fiscal and budgetary deficits  growing public demands for cost-effective government services  calls for accountability. 4
    • Introduction Consequence:-  forced to respond to public discontent  Implemented measures for more transparent and accountable governance at all levels in the public sector.  introduction of Results Oriented systems.  In 1993, the US government passed the Government Performance and Results Act. 5
    • Introduction In the meantime Africa had colonial hangover:  continued to be preoccupied with rules and procedures,  emphasis was on delivering services in compliance with specific guidelines, rules and regulations.  harder for these Governments to react to the competitive pressures of globalization and the rising demands of their citizens. 6
    • Development effectiveness In the New Millennium Governments in Africa started realising the need for sustained development effectiveness and the need to manage their development processes in a way that allowed them to achieve the greatest development impact. This could only be done through systems that deliver services  economically,  efficiently, and  effectively. 7
    • Development effectiveness Many Public Sector Management reviews persistently highlighted weak public sector management (PSM) systems as the key factor constraining the delivery and achievement of development effectiveness 8
    • The new approach In Zimbabwe the past couple of years has seen a shift to a new approach to public sector management that focuses on business process re-engineering. This new approach is the Results Based Management System. 9
    • The Results Based Management System A management philosophy and approach that focuses on the timely achievement of relevant goals and objectives through:  Strategic planning,  systematic implementation, performance monitoring, measurement reporting,  systematic utilization of performance information to improve policy decision making 10
    • The Results Based Management System It is about improved performance that can be described and measured and incorporates lessons learnt while making necessary adjustments during implementation. 11
    • e-Government One of the key components of the Results Based Management Programme is e- Government. e-Government  use of Information Communication Technologies to improve the internal operations of public sector organizations so as to provide efficient and effective services. 12
    • Major Challenge!!!! • Majority of services are offered manually • Citizens in long queues • CORRUPTION!!!! 13
    • What do citizens want. (the 4 S’S) Timeliness Less Red Tape Clustered No Wrong Door Confidence in Government 14
    • What do citizens want (4 a’s 15 Services are expected to be accessible to users, in terms of distance and availability Services should not be so expensive Services should take account the local social and political environment, and be adapted to local needs. Service should be in a form that users find acceptable, for example culturally.
    • e-Government In the last two years , as part of the Results Based Management Program, the Zimbabwe Government has embarked on a project to totally connect all government operations with the following objectives: • To improve service delivery to citizens • To improve revenue collections • To reduce costs 16
    • A Totally Connected Government: The Zim-Connect Project: The Zim-Connect: e- Government Framework and Implementation Strategy [2011-2015] Infrastructure Systems/ Applications Capacity Building/ Change Management 17
    • A Totally Connected Government: The Zim-Connect Project Work has started to fully integrate operations across Ministries using the SAP platform. 18
    • ZimConnect : Totally Connected Government A Zimbabwean Case Study Alex Marufu Chief Operating Officer Twenty Third Century Systems
    • e-Govt Development Stages (Karen Layne & Jungwoo Lee, 2001)
    • Better Service Delivery Cost Reduction Improve Revenue Collection Give Citizens a voice
    • E-Govt Development (Karen Layne & Jungwoo Lee, 2001)
    •  Integrate processes, Allow information sharing ◦ Share government information ◦ Do not ask citizens for information that government already has ◦ Smoothen the flow of information across departments/ministries  Do not make inefficiency faster ◦ redesign processes if necessary  Allow for multiple channels of access ◦ Government offices ◦ Web ◦ Mobile Platforms ◦ Digital Villages Some design considerations Overall Objectives • Improve Service Delivery • Introduce cost savings • Increase revenue collection • Citizen Feedback Very simple requirements but challenging from • Technology perspective • Change management perspective • Political perspective
    • Lands and Rural Resettlement Liquor Licensing Board Mines and Mining Develoment State Procuremenmt Board Deeds, Companies and Intellectual Property Public Service Commission Zimbabwe Investment Authority Chitungwiza Central Hospital R1 R2 R3 R4 R5 R6 R8 R9 R10 R11 R12 R13 R7 Current Ministerial/Agency Relationships R13
    • Desired e-Government Setup Deeds Companies and Intellectual Property Lands and Rural Resettlement State Procurement Board Mines and Minerals Development Liquor Licensin Board Chitungwiza Central Hospita Zimbabwe Investment Centre Public Service Commission Citizen interaction record Citizen database E-Government Applications CRM
    • Patient Manage ment Clinical System Ambula tory Care Manage ment Chitungwiza Central Hospital SAP Scope • Financials • Materials Management • Human Capital Management (incl Payroll) • Workflow • BI (Organizational Analytics) • Expected Number of system users +/- 100 • Expected roll out to all major hospitals Chitungwiza Hospital • Based in Domitory town of Chitungwiza • Low incomes • Very high density • 3rd largest population in Zimbabwe • Main referral hospital in the town • Fed by local clinics as well as direct services
    • Usage Planning Allocation Acquisition Lands & Rural Resettlement Scope Usage Monitoring Estate Mgt Billing Lands Database SAP Scope • Financials-Asset Management • Citizen Relationship Management (CRM) • Portal (On-line Applications) • Records Management • Case Management • Workflow Management • Expected Number of system users +/- 600 Mandate of MLRR • Acquire, Plan and Distribute land • Manage land information • Manage state-lands and provide security of tenure • Commission and maintain farm boundaries.
    • SAP Scope  Financials-Revenue Management  Citizen Relationship Management (CRM)  Portal (On-line Applications)  Records Management-(incl Database)  Case Management  Fleet Management  Workflow Management  Expected Number of system users +/- 100 Mines & Mineral Development Mining Claims Prospecting Orders Precious Stones Milling Licenses Gold Buying Licenses Mining Information Database The Ministry is responsible for the efficient & effective harnessing of the country’s mineral endowments for the country’s economic gain. Mandate of Ministry of Mines • To be at the centre of stimulating economic growth in the country. • To be the leading revenue generation arm of government. • To lead in spearheading mining sector growth
    •  SAP Scope  Financials  Materials Management  Citizen Relationship Management (CRM)  Portal (On-line Applications)  Human Capital Management  Workflow Management  Expected Number of system users +/- 30 Zimbabwe Investment Authority) Investor information Investor Registration Investor Tracking Mandate • Encouraging investment by domestic and foreign investors; • Facilitate and process investment applications for approval; • Attract domestic and foreign investors; • Promote the decentralization of investment activities • Promote and co-ordinate investment activities in enterprises or sectors of the economy which are of strategic importance to national development. Investor Customer Services
    • SAP Scope  Financials  Citizen Relationship Management (CRM)  Portal (On-line Applications)  Records Management  Case Management  Workflow Management  Expected Number of system users +/- 40 Companies and Deeds Office Functions The Deeds section  maintaining an up to date register of all property ownership  registration and maintenance of different types of deeds, caveats as well as cancellation of bonds.  This is administered under the Deeds Act: Chapter 20:05 Companies section  registering all formal business organizations  maintaining an up to date records. Intellectual Property section  protect ion of the property of the mind  Promotion of technological and economic development through intellectual property.
    • Public Service Commission SAP Scope  Organisation Management  Personnel Administration  Time Management  Training & Event Management  Travel Management  Personnel Planning & Development  Electronic Recruitment  Employee & Management Self Service (ESS/MSS  Corporate Strategy and Salaries Administration  Conditions of Service Agency  Human Resources Agency  Salary Services Bureau  Assessment and Examinations Agency  Performance Audit and Inspectorate Agency  Discipline Agency  Uniformed Forces Service Commissions Agency  Human Resources Management Information Systems (HRMIS) Agency  Legal Services Agency  Pensions Agency  Corporate Services/ Corporate Affairs Agency  Finance and Administration  Personnel D e p a r t m e n t s
    • SAP Scope  Citizen Relationship Management (CRM)  Portal (On-line Applications)  Records Management  Case Management  Workflow Management  Expected Number of system users +/- 100 Liquor Licensing Board Mandate • Accept, Inspect and Approve Liquor License Applications • Manage Liquor License and Inspection information • Manage and provide information on site Inspections • Recommend and maintain legislation on Liquor Licensing • Maximization of revenue collection from issuance and renewals of licenses • Mediating disputes within the liquor industry • Proffer advice to all stakeholders in the liquor industry
    • SAP Scope  Records Management  Case Management  Workflow Management  Afaria  Expected Number of system users +/- 30 Cabinet Secretariat Manadate • Offer secretarial service to cabinet • Distribution of cabinet decisions to ministries • Facilitates presentation of policies for consideration by cabinet • Follow up implementation of cabinet decision /policies with ministries
    • State Procurement Board (SPB) SAP Scope  Electronic registration of suppliers  Electronic procurement (core)  Electronic requirements submissions  Expected Number of system users +/- 30 Mandate • Responsible for all procurement on behalf of government and quasi government operations above a certain minimum threshold
    • ZimConnect Project: A Totally Connected Government The ZimConnect: e-Government Framework and Implementation Strategy [2011-2015] Infrastructure Systems/ Applications Capacity Building/ Change Management
    • ZimConnect: Bringing the pieces together PaymentGateway Banks/CellOps
    • LIMS LIMS PSC LLB ZIA SPB CDIP MMD Health Citizen Portal/CRM Government Private Cloud Ministry Specific Applications Access by Public and Citizens NetWeaver PFMS
    • Business Architecture Application Architecture Information Architecture Technical Architecture Business Strategy SOA Data Architecture Computing Data Network Governance Event Architecture BI Analytics & Reporting Storage Transport Organization Application Portfolio Metadata & Semantics Middleware Wireless Process Application Development Master Data Management Database Voice Data Quality Device Video Data Integration Monitoring Business Architecture Application Architecture - PFMS -PSC -LIMS Information Architecture Infrastructure Architecture Telecom Architecture Project s Infrastructure Telecom Enterprise Architecture Technical Sub-Domains Enterprise Architecture Domains Solution Architecture (Projects) Information KiosksCapacity Development Application Program Interface Extended Enterprise Architecture Technical Sub-Domains Enterprise Information Architecture : ZimConnect
    • Can it be done? Skills/Capacity BuildingInfrastructure Public Private Sector Partnership Our experience with PFMS Political Buy in Funding Change Management German experience
    • ZimConnect : Totally Connected Government A Zimbabwean Case Study Alex Marufu Chief Operating Officer Twenty Third Century Systems
    • Thank you 42