The Development of e-Government in Uganda


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A flagship CTO event, this has grown into a platform for knowledge-sharing among peer groups steering ICT projects in e-delivery of health care, education and governance. This Forum echoes the Commonwealth's 2013 theme: The Road Ahead for Africa.

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The Development of e-Government in Uganda

  1. 1. Presentation Title 12/July/2012 E-GOV AFRICA 2013
  2. 2. Welcome to Uganda ! The Pearl of Africa
  3. 3. 2 The development of E- Government in Uganda Presentation by James Saaka Executive Director National Information Technology Authority – Uganda (NITA-U)
  4. 4. Uganda Status Overview Area 241,380 km2 (1.1times larger than the Korean Peninsula, Land: 199,710㎢ Water: 36,330㎢) Population 34.5 mln (2011 estimate) GDP (Nominal) $17.7 bln (2010/11 est.) Per capita Growth Rate 2.6% (2010/11) Real GDP Growth rate 6.3% Per capita income USD 506 Internet use rate 4.8 Million users (Dec 2011) Penetration of 3.2 Internet users per 100 inhabitants Telephone use rate Fixed Subscriptions 464,849 (Dec 2011) Mobile use rate 16.7 million (Dec 2011) Tele- density 52.1
  5. 5. General ICT Industry & Market Development Status • Stable geo-political environment and law and order situation • ICT contributes 5% of GDP • Liberalized telecom market with multiple vendors and increasing telephone and internet penetration levels • Young and vibrant population of 24 million –Median age of < 21 years with good English speaking capability • Attractive taxation regime • Internet bandwidth costs are lowering with access to undersea cables
  6. 6. e-Government Implementation Structure • NITA-U was established by the National Information Technology Authority Act of August 2009, as a semi-autonomous body under the Ministry of ICT, to promote and provide technical guidance for the establishment of e-Government, e- Commerce and other e-Transactions in Uganda
  7. 7. 1. A rationalized and integrated national Information Technology (IT) infrastructure and Systems 2. A coordinated & harmonized National IT Systems 3. A well regulated Information Technology (IT) environment in public and private sector 4. Strengthened capacity in Uganda (both institutional and human) 5. IT research, development and innovations visibly supported and promoted 6. Information security championed and promoted in Uganda 7. Strengthened and aligned institutional capacity to deliver the strategic plan 8. Development and promote the BPO /ITES industry NITA-U Strategic Goals
  8. 8. 8 Uganda e-Government Development Level Source: UN e-Government Survey 2012 Rank Country Index 1 Republic of Korea 0.9283 2 Netherlands 0.9125 3 United Kingdom 0.8960 4 Denmark 0.8889 5 United States 0.8687 … … … 143 Uganda 0.3185 144 Swaziland 0.3179 Ranking of e-Government Specific Ranking and Index in e-Government Online Service ICT Infrastructure Human Capital Rank Country Index Rank Country Index Rank Country Rank 1 Rep. Korea 1.0000 1 Liechtenstein 1.0000 1 Australia 1.0000 1 United States 1.0000 2 Monaco 0.9370 2 New Zealand 0.9982 1 Singapore 1.0000 3 Switzerland 0.8782 3 Cuba 0.9684 4 United Kingdom 0.9739 4 Iceland 0.8772 4 Dem. People’s Rep. of Korea 0.9560 5 Netherlands 0.9608 5 Luxemburg 0.8644 5 Ireland 0.9560 … … … … … … … … … 138 Uganda 0.2941 150 Uganda 0.0732 145 Uganda 0.5883 139 Kyrgyzstan 0.3175 151 South Sudan 0.0725 146 Rwanda 0.5861 140 Montenegro 0.3143 152 Sudan 0.0725 147 Comoros 0.5853 Africa Average 0.2567 Africa Average 0.1094 Africa Average 0.5034  According to the UN e-Government Development Survey 2012, Uganda fell from 142th(2010) to 143th(2012) and ranked 8th among the East Africa countries (1st: Seychelles, 2nd : Mauritius, 3rd : Kenya)  Uganda e-Government is still in the first stage and ranks relatively low in all e-Government related areas  Should improve government online administrative services and build convenient govt’s websites and portals  Information should evolve from the current static informational website to an interactive service based website
  9. 9. 7 9
  10. 10. The main objective of the IT rationalization strategy is to enhance efficiency and effectiveness in service delivery to the citizens through deepening use of ICT. The specific objectives are:  To standardize, streamline and harmonize the acquisition, deployment and disposal of IT services in Government to eliminate duplication; enhance information sharing and interoperability of e- government applications.  To ensure integration of voice, data and video communication and enhance use of shared applications and systems across government – thus reducing cost of communication, improving transparency, information security and accountability;  To realize cost savings through economies of large scale/bulk purchase of internet bandwidth and licenses for software and applications;  Rationalize use of available IT skills and consolidate IT skills development in Government Rationalization of IT Services in MDAs
  11. 11. 1. Use of the NBI/EGI infrastructure as the primary vehicle for all Government data, Internet and voice services;  Deliver bulk internet bandwidth over the NBI to MDAs and Target User Groups e.g. Universities, hospitals, research institutions etc 2. Provide centralized datacenter services, shared services and disaster recovery services for Government applications & data;  Start by using the NBI transit datacenter and MoFPED Disaster Recovery site in Jinja 3. Establishment of a centrally managed National databank and enable integration of all Government databases 4. Promotion of Unified Messaging and Collaboration Services (UMCS) – email service and collaboration tools for MDAs 5. Consolidation and Bulk licensing of applications and software licenses across MDAs – E.g. Oracle and Microsoft Cabinet approved 5 Strategies
  12. 12. Vision Statement of e-Government • An ‘Integrated Smart One-Government’ by:  Providing quality services with accessibility  Enhancing Competitiveness by integration  Information sharing through interoperability  Boosting efficiency by expandability
  13. 13. Mission Statement of e-Government: “Integrating Uganda to provide quality services to citizens, and to improve the national competitiveness through administration innovation, and to reform unnecessary processes based on interconnected government and safe society”
  14. 14. e-Government 1. Conducted e-Government Readiness Survey in 2012 2. Developed the e-Government Master plan Challenges for e-Government: 1. Each MDA has implemented their own systems 2. No interoperability between systems in MDAs 3. National ID Project not yet completed 4. No centralized hosted shared services in place yet
  15. 15. Examples of e-Government Services in place 1. E-Tax – Uganda Revenue Authority 2. Integrated Financial Management System (IFMIS) – MoFPED 3. Integrated Personnel and Payroll System (IPPS) – Ministry of Public Service 4. Utilities – Umeme and National Water 5. Case Management System in Judiciary 6. Uganda National Examinations Board (UNEB) 7. And others Others: 1. Many MDAs have implemented their own systems to automate and monitor their internal operations
  16. 16. G4C G2B G2G Infrastructure Providing on-line government service Diversification on service channel One-stop information  Disclosure of administration information and process Standardization of government administration work Computerization of Government administration Integration of government information resources Establish nation-wide ICT infrastructure Development of national standard Development of National ICT literacy and HRD Improvement of laws and regulations Organization of e-Government Committee  Government Representative Portal  e-Learning  Employment Information System  National Medical and Health Information System  Online Citizen participation portal  Integrated Civil Service Call Center  Single Window for Online Business Service  Customs Information System  National Integrated Logistics Information System  Electronic International Trading System  Electronic Procurement system Groupware(e-Document, e-Approval, KM) National Administrative Finance Information System National Identification system(NID) Digital Archiving Government Work Management System / BRM  Informatization of City / province Administration Government Data Center Information Sharing Center Public Key Infrastructure Quality service With accessibility Competitiveness By Integration Info-sharing By interoperability Efficiency By Scalability Strategy Projects Strategies and Projects
  17. 17. Key e-Government Projects identified 1. Set up of Government Web Portal 2. Integrating Government applications and databases to enable data / information sharing across MDAs 3. Single Window for Online Business Service 4. E-Procurement 5. Completion of National Identification system (NID) 6. Government Work Management System 7. Groupware(e-Document, e-Approval, Knowledge Management) 8. Digital Archiving
  18. 18. Creating The Enabling Legal & Regulatory Environment To Support e-Government 1. 3 Cyber laws are in place – Computer Misuse, e-Signature and e-Transaction 2. Regulations for the e-Transactions, e-Signature and NITA-U Acts shall be in place by end April, 2013 3. Development of Enterprise Architecture Blueprint and Government Interoperability Framework 4. Development and adoption of National IT Standards 5. Certification & Accreditation of IT Products, Services & service delivery points
  19. 19. Infrastructure Development - Provision of Connectivity for MDAs 1. Phase 1 and 2 on National Backbone Infrastructure completed and commercialised;  SLA for NBI uptime 97% 2. Provision of bulk Internet bandwidth to MDAs & TUGs wef FY 13/14 3. Implement Phase 3 to be done in FY 13/14  Provide alternative access to submarine cables 4. Roll out of last mile connectivity to extend NBI to MDAs and TUGs 5. Implement missing links to improve resilience and uptime of the NBI/EGI to 99% 6. Design and implement Phase 4
  20. 20. National Backbone Infrastructure Phase 1: Kampala Metroplitan Area (27 ministries), Entebbe, Jinja, Mukono and Bombo 5 transmission sites Key Phase 2: Luwero, Nakasongola, Masindi, Gulu, Nimule, Lira, Soroti, Kumi, Mbale, Tororo, Malaba, Busia, Hoima, Kyenjojo, Fort Portal, Kasese, Bushenyi, Mbarara 17 transmission sites Datacentre for NBI infrastructure Pilot for messaging & collab. tools Phase 3: Katuna, Kabale, Ntungamo, Masaka, Mutukula 3 transmission sites Network Operating Centre (NOC) Transmission sites
  21. 21. Infrastructure development 1. Start centralised hosting of shared services in the NBI Transit datacenter and DR site 2. Set up of the Public Key Infrastructure (PKI) 3. Extending secure messaging collaboration systems to all MDAs 4. Conduct feasibility study for National datacenter, shared services and disaster recovery services 5. Set up of National datacenter, shared services and disaster recovery services
  22. 22. 23 Information Security for MDAs 1. Directorate of Information Security set up at NITA. 2. Development of the National Information Security Framework by July 2013. 3. Establish a framework responsible for the monitoring of information security in the country. 4. Ensure the implementation of the National Information Security Framework in MDAs 5. Conduct Information Security training and awareness in MDAs 6. Ensure all IT Projects are implemented with information security in mind 7. Information Security assurance for MDAs to start in FY 2014/15
  23. 23. Current 2013/14 Vs. Target 2017/18 (e-government indicators) 51% 38% 76% 80% 96% 80% 50% 90% 95% 100% Proportion of persons employed in central government organizations routinely using computers Proportion of persons employed in central government organizations routinely using the Internet Proportion of central government organizations with a Local Area Network (LAN) Proportion of central government organizations with an intranet connection Proportion of central government organizations with a web presence Target 2018 Current status
  24. 24. Current 2013/14 Vs. Target 2017/18(e-government indicators) 9 20 Current status Target 2018 Selected Internet-based services available to citizens, by level of sophistication of service 51% 38% 80% 60% Accesss Internet through Fibre Cable Accesss Internet through Wireless AP Proportion of central government organizations with Internet access Target 2018 Current status
  25. 25. Major challenges and limitations in implementing e-Government • Lack of interoperable systems and lack of sharing of data between MDAs • Need to conduct business process re- engineering in order to improve service delivery to citizens • Limited budget • Resistance to change • Relatively high cost of internet bandwidth
  26. 26. Conclusion • Emphasis has been put on e-Government to ensure that it helps improve service delivery to the citizens • There is a strong political will and leadership for the promotion of e-Government
  27. 27. Thank you! The Pearl of Africa
  28. 28. Backup Slides
  29. 29. National Backbone Infrastructure 30 Key Phase 1 Phase 2 Phase 3 Phase 4