How To Use Issue Tracker

Issue & Complaint Tracker
File Issues & Complaints to Committee and Property Manager
Comments and Poll on Common Issues
All Rights Reserved@Commonfloor.com
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Users of Issue & Complaints Tracker
Residents/Owners
Admin(“Moderator at CommonFloor- Generally members of association managing committee).
Property/Maintenance Manager(Optional)
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Howto use: Resident/Owner
Go to Help Desk to
File and Track your Issues & Complaints
Register new complaints here.
Select correct category
Track all the open complaints relating to your flat/personal issues.
Follow Issues that concern the entire community and express your view
Create a Poll to gather opinion for Community issues.
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Residents: Track List of all complaints
Filter and Search all complaints & Issues raised by you.
List of all complaints and Issues raised by you and Common.
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Residents: Comment on Open issues and Complaints and track progress.
Add your comments and suggestions
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How to use: Admin(Managing Committee)
Go to Manage tab to access the Issue Tracker
Click here to access the central repository of all issues .
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Admin: List of all issues and complaints filed
See all open request, filer and search them on various criteria.
Settings and Configurations of this module, set property manager details
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Admin: Reviewing and Managing Issues
Assign Specific request to property manager
Comment and Update about the Issue Raised.
Change Status as required
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Admin: Settings and Configurations
Feature can be turned on/off according to requirement.
* Email Address would be
the login ID for property
Manager.
* An email would be
sent on this email along with
a system generated password
for this account.
* Email Addresswill not be editable.
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Property Manager: Receives email about his new account at CommonFloor
NOTE:
Property Management Interface is
completely different and separate
from the community interface. All your
community information is safe and is
not accessible to the Property Manager.
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Property Manager: Dashboard & Issue Redressed
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Thank You
For any queries write to us at support@commonfloor.com or
Call us at 98860 63375
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How To Use Issue Tracker

by CommonFloor on Jan 19, 2010

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How To Use Issue Tracker — Presentation Transcript