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How To Use Issue Tracker
 

How To Use Issue Tracker

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How to use Issue & Complaints tracker for your apartment Management at CommonFloor

How to use Issue & Complaints tracker for your apartment Management at CommonFloor

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    How To Use Issue Tracker How To Use Issue Tracker Presentation Transcript

    • Issue & Complaint Tracker
      File Issues & Complaints to Committee and Property Manager
      Comments and Poll on Common Issues
      All Rights Reserved@Commonfloor.com
      Confidential
    • Users of Issue & Complaints Tracker
      Residents/Owners
      Admin(“Moderator at CommonFloor- Generally members of association managing committee).
      Property/Maintenance Manager(Optional)
      All Rights Reserved@Commonfloor.com
      Confidential
    • Howto use: Resident/Owner
      Go to Help Desk to
      File and Track your Issues & Complaints
      Register new complaints here.
      Select correct category
      Track all the open complaints relating to your flat/personal issues.
      Follow Issues that concern the entire community and express your view
      Create a Poll to gather opinion for Community issues.
      All Rights Reserved@Commonfloor.com
      Confidential
    • Residents: Track List of all complaints
      Filter and Search all complaints & Issues raised by you.
      List of all complaints and Issues raised by you and Common.
      All Rights Reserved@Commonfloor.com
      Confidential
    • Residents: Comment on Open issues and Complaints and track progress.
      Add your comments and suggestions
      All Rights Reserved@Commonfloor.com
      Confidential
    • How to use: Admin(Managing Committee)
      Go to Manage tab to access the Issue Tracker
      Click here to access the central repository of all issues .
      All Rights Reserved@Commonfloor.com
      Confidential
    • Admin: List of all issues and complaints filed
      See all open request, filer and search them on various criteria.
      Settings and Configurations of this module, set property manager details
      All Rights Reserved@Commonfloor.com
      Confidential
    • Admin: Reviewing and Managing Issues
      Assign Specific request to property manager
      Comment and Update about the Issue Raised.
      Change Status as required
      All Rights Reserved@Commonfloor.com
      Confidential
    • Admin: Settings and Configurations
      Feature can be turned on/off according to requirement.
      * Email Address would be
      the login ID for property
      Manager.
      * An email would be
      sent on this email along with
      a system generated password
      for this account.
      * Email Addresswill not be editable.
      All Rights Reserved@Commonfloor.com
      Confidential
    • Property Manager: Receives email about his new account at CommonFloor
      NOTE:
      Property Management Interface is
      completely different and separate
      from the community interface. All your
      community information is safe and is
      not accessible to the Property Manager.
      All Rights Reserved@Commonfloor.com
      Confidential
    • Property Manager: Dashboard & Issue Redressed
      All Rights Reserved@Commonfloor.com
      Confidential
    • Thank You
      For any queries write to us at support@commonfloor.com or
      Call us at 98860 63375
      All Rights Reserved@Commonfloor.com
      Confidential