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Reducing LMS Support Requests - Insider Secrets
 

Reducing LMS Support Requests - Insider Secrets

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Queries for LMS support from users can sometimes be too many burdening LMS administrators, download this presentation to learn more about it. Download here: http://bit.ly/18eV92q

Queries for LMS support from users can sometimes be too many burdening LMS administrators, download this presentation to learn more about it. Download here: http://bit.ly/18eV92q

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    Reducing LMS Support Requests - Insider Secrets Reducing LMS Support Requests - Insider Secrets Presentation Transcript

    • REDUCING LMS SUPPORT REQUESTS - INSIDER SECRETS
    • Who needs LMS Support?
    • Who needs LMS Support? + Learners + Administrators + Instructors + Managers + Authors
    • Most of the queries are avoidable
    • Typical support requests from learners
    • Typical support requests received from learners + Resetting passwords + Problems in accessing
    • What happens when there are too many support requests?
    • What happens when there are too many support requests? + Administrators are overburdened
    • What happens when there are too many support requests? + Learners lose interest when not responded on time
    • How to reduce LMS support requests?
    • How to reduce LMS support requests? + Simple and Repetitive Support Requests can be automated.
    • How to reduce LMS support requests? + Install a guided support tool to send support request.
    • How to reduce LMS support requests? + Develop questionnaires that get users to provide vital information.
    • How to reduce LMS support requests? + Step by Step instruction and screenshots
    • Benefits of installing guided support tool
    • Benefits of installing guided support tool + Reduces the number of email communications.
    • Benefits of installing guided support tool + Enables users to identify the core issue
    • Benefits of installing guided support tool + Administrators will have more time to address complex issues
    • Additional Steps to be Taken to Reduce LMS Support Requests
    • Additional Steps to be Taken to Reduce LMS Support Requests + Educate users on how you investigated and resolved the request
    • Additional Steps to be Taken to Reduce LMS Support Requests + Explain the root cause of the issue and give tips to avoid in future.
    • Additional Steps to be Taken to Reduce LMS Support Requests + Provide tips to avoid common problems
    • Conclusion + LMS support is the key to success of any learning initiative. + Guided troubleshooting support can empower administrators and users, to resolve issues faster.
    • To read articles on similar topics, please visit blog.commlabindia.com