Speaking with confidence chapter 15 comm 212

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Speaking With Confidence Chapter 15

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Speaking with confidence chapter 15 comm 212

  1. 1. SPEAKINGWITH CONFIDENCE Yan Fang Amy Thompson Griffin Burke Raphael Serabionian
  2. 2. KNOWING YOUR AUDIENCE -What is your goal: -To inform -To Persuade What do you want your listeners to remember or do? Audience categories:Friendly, Neutral, Uninterested and Hostile
  3. 3. KNOWING YOUR AUDIENCEGathering information: Formally: Construct a formal survey Informally: Observe and ask questions
  4. 4. CAPTURING ATTENTION IN THE INTRODUCTION Capture their attention: Jokes, story, quotation Identify yourself: Your position, knowledge or experience. Preview the main points: the direction the presentation will take.
  5. 5. ORGANIZING THE BODY Organizing your ideas:  Chronology  Geography  Comparison/contrast  Journalism  Importance  Etc.
  6. 6. SUMMARIZING THE CONCLUSION “Listeners remember the conclusion more than any other part of a speech” 3 Goals  Summarize main themes  Leave audience with memorable take-away  Leave stadium with powerful statement
  7. 7. SUMMARIZING THE CONCLUSION Gaining and Keeping Audience Attention A promise  Drama Visuals  Self-interest Questions  Samples Movement  Demonstration Eye Contact
  8. 8. BUILDING AUDIENCE RAPPORTLIKE A PRO Effective Imagery  Analogies  Metaphors  Similes  Personal Anecdotes  Personalized Statistics  Worst-and-best case scenarios
  9. 9. BUILDING AUDIENCE RAPPORT LIKE A PRO Nonverbal Messages  Verbal Signposts  Look Terrific  Previewing: Let’s now  Animate your Body consider…  Punctuate your Words  Speak Extemporaneously  Summarizing: Let me review…  Get out from behind the podium  Vary your facial expression  Switching directions: I’ve argued that… Now let’s move to…
  10. 10. VISUAL AIDS Multimedia Slides Transparencies Handouts Flipcharts or Whiteboards Video Objects for demonstration Sound
  11. 11. PROS AND CONS Professional Appearance, Easy Preparation, Audience Participation, Accurate Representations Incompatibility issues, outdated presentation methods, loss of audience
  12. 12. DESIGNING A MULTIMEDIAPRESENTATION 3x3 Writing Process Analyzing the Situation Anticipating the Audience Adapting Text and Color Researching, Organizing, Composing
  13. 13. STEPS FOR MAKING A POWERFULMULTIMEDIA PRESENTATION1) Begin with text2) Select background and fonts3) Insert images and graphics4) Add special effects5) Move your presentation to the Internet6) Engage the audience
  14. 14. TIPS FOR PERFORMING LIKE A PROFESSIONAL AND KEEPING AUDIENCE ENGAGED Know your material Do not read the slides Make the lights as bright as possible Use remote control and laser pointer Do not leave a slide on the screen when you are no longer discussing it
  15. 15. DELIVERY TECHNIQUESBefore the presentation Prepare thoroughly  Do not memorize Rehearse Time yourself Check the room Get to know the audience Practice stress reduction
  16. 16. DELIVERY TECHNIQUESDuring Presentation Begin with pause Memorize first sentence Maintain eye contact Control your voice Hand gestures Move naturally Use visual aids Summarize main points
  17. 17. DELIVERY TECHNIQUESAfter presentation Distribute handouts Answer questions Reinforce main points Control your audience End with summary
  18. 18. AVOIDING STAGE FRIGHT Breathe deeply Convert the fear to positive attitude Know the topic well Practice your relaxation skills before performing. Encourage yourself Use some visuals to shift the audiences’ focus If you make any stumbles, ignore it After finish, feel proud of yourself
  19. 19. DO SOME LANGUAGE ADAPTATIONS. Choose simply, neutral language. Use short sentence, avoid jargon and idioms. Speak comparatively slow. Pause frequently.
  20. 20. ADOPT CROSS-CULTURALCOMMUNICATION SKILLS. Anticipate expectations and perception of your audiences. Consider breaking the presentation into short segments with topics separately, Encourage discussion after each break, According to the audiences’ expectations, adjust the content of your presentation.
  21. 21. ADOPT CROSS-CULTURALCOMMUNICATION SKILLS. Distribute translated handouts for important information in your presentation Repeated audiences’ questions, rephrase the question, make sure to fully understand the questions Be formal, use only honorific and last names; use academic or business titles
  22. 22. MAKING TELEPHONE CALL SKILLS Before the call, make a mini-agenda. Be courteous, cheerful, and accurate, smile at that person even though he can’t see you. If the person you are calling is not in, leave complete voice mail messages.
  23. 23. RECEIVING TELEPHONE SKILLS Answer no later than the third ring When you receive telephone calls, identify yourself immediately Be responsive and helpful, be professional If you transfer calls, explain what you’re doing
  24. 24. VOICE MAIL SKILLS Identify the voice mail message system on business stationery and cards Use warm and informative greeting Check message, make sure it sounds inviting, sincere and understandable
  25. 25. BIBLIOGRAPHYAntion, Tom. "Public Speaking -- Be the Best You Can Be ." Advanced Public Speaking Institute. AdvancedPublic Speaking Institute, 2011. Web. 9 Nov 2011. <http://www.public-speaking.org/index.htm>."Business Communication: Process And Product ." Zenome. Zenome, 2011. Web. 9 Nov 2011. <http:// www.zenome.com/directory/ index.php? parentID=007.063&desc=Business_Communication:_Process_And_Product>.Gaulke, Sue. "101 Ways to Captivate A Business Audience." Google Books. 1997. Web. 7 Nov. 2011. <books.google.ca/ books? hl=en&lr=&id=EyEM7In- 37oC&oi=fnd&pg=PR13&dq=captivating+audiences +attention+in +business&ots=94Qt4_70fJ&sig=hs3BQTwaVY6t-k_5aaLnulk9-K4#v=onepage&q&f=false >.Gousie, Gene. "Speaking With Confidence." Education Resources Information Center. 1997. Web. 7 Nov. 2011. <eric.ed.gov/PDFS/ ED411558.pdf >.Guffey, Mary Ellen. Business Communication: Process and Product. First custom edition. Toronto: Nelson Education Ltd., 2011. 375-400. Print.Mendes, Silvia. “Steps for How to Prepare an Effective Oral Presentation.” Web. 12 Oct 2011 <http://www.ehow.com/how_6527912_steps-prepare-effective-oral-presentation.html>.
  26. 26. BIBLIOGRAPHY"Public Speaking." Wikipedia. Wikipedia, 7 Nov 2011. Web. 9 Nov 2011. <http://en.wikipedia.org/wiki/ Public_speaking>.Sampson, Eleri. "Creative Business Presentations." Google Books. Biddles Ltd, 2003. Web. 7 Nov. 2011. <books.google.ca/books?hl=en&lr=&id=_kina0sHRBAC&oi=fnd&pg=PA1&dq=business +presentations&ots=C3p8D_iBqx&sig=k8gcALGqjxfoCVoD49WgtCE82Ks#v=onepage&q&f= false >.Warschaw, Cathy. “Top 10 Telephone Skills” Warschaw Learning Institute.” Web. 3 Oct 2011<http:// www.streetdirectory.com/travel_guide/18775/corporate_matters/top_10_telephone_skills.htm >.

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