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  • 1. SPEAKINGWITH CONFIDENCE Yan Fang Amy Thompson Griffin Burke Raphael Serabionian
  • 2. KNOWING YOUR AUDIENCE -What is your goal: -To inform -To Persuade What do you want your listeners to remember or do? Audience categories:Friendly, Neutral, Uninterested and Hostile
  • 3. KNOWING YOUR AUDIENCEGathering information: Formally: Construct a formal survey Informally: Observe and ask questions
  • 4. CAPTURING ATTENTION IN THE INTRODUCTION Capture their attention: Jokes, story, quotation Identify yourself: Your position, knowledge or experience. Preview the main points: the direction the presentation will take.
  • 5. ORGANIZING THE BODY Organizing your ideas:  Chronology  Geography  Comparison/contrast  Journalism  Importance  Etc.
  • 6. SUMMARIZING THE CONCLUSION “Listeners remember the conclusion more than any other part of a speech” 3 Goals  Summarize main themes  Leave audience with memorable take-away  Leave stadium with powerful statement
  • 7. SUMMARIZING THE CONCLUSION Gaining and Keeping Audience Attention A promise  Drama Visuals  Self-interest Questions  Samples Movement  Demonstration Eye Contact
  • 8. BUILDING AUDIENCE RAPPORTLIKE A PRO Effective Imagery  Analogies  Metaphors  Similes  Personal Anecdotes  Personalized Statistics  Worst-and-best case scenarios
  • 9. BUILDING AUDIENCE RAPPORT LIKE A PRO Nonverbal Messages  Verbal Signposts  Look Terrific  Previewing: Let’s now  Animate your Body consider…  Punctuate your Words  Speak Extemporaneously  Summarizing: Let me review…  Get out from behind the podium  Vary your facial expression  Switching directions: I’ve argued that… Now let’s move to…
  • 10. VISUAL AIDS Multimedia Slides Transparencies Handouts Flipcharts or Whiteboards Video Objects for demonstration Sound
  • 11. PROS AND CONS Professional Appearance, Easy Preparation, Audience Participation, Accurate Representations Incompatibility issues, outdated presentation methods, loss of audience
  • 12. DESIGNING A MULTIMEDIAPRESENTATION 3x3 Writing Process Analyzing the Situation Anticipating the Audience Adapting Text and Color Researching, Organizing, Composing
  • 13. STEPS FOR MAKING A POWERFULMULTIMEDIA PRESENTATION1) Begin with text2) Select background and fonts3) Insert images and graphics4) Add special effects5) Move your presentation to the Internet6) Engage the audience
  • 14. TIPS FOR PERFORMING LIKE A PROFESSIONAL AND KEEPING AUDIENCE ENGAGED Know your material Do not read the slides Make the lights as bright as possible Use remote control and laser pointer Do not leave a slide on the screen when you are no longer discussing it
  • 15. DELIVERY TECHNIQUESBefore the presentation Prepare thoroughly  Do not memorize Rehearse Time yourself Check the room Get to know the audience Practice stress reduction
  • 16. DELIVERY TECHNIQUESDuring Presentation Begin with pause Memorize first sentence Maintain eye contact Control your voice Hand gestures Move naturally Use visual aids Summarize main points
  • 17. DELIVERY TECHNIQUESAfter presentation Distribute handouts Answer questions Reinforce main points Control your audience End with summary
  • 18. AVOIDING STAGE FRIGHT Breathe deeply Convert the fear to positive attitude Know the topic well Practice your relaxation skills before performing. Encourage yourself Use some visuals to shift the audiences’ focus If you make any stumbles, ignore it After finish, feel proud of yourself
  • 19. DO SOME LANGUAGE ADAPTATIONS. Choose simply, neutral language. Use short sentence, avoid jargon and idioms. Speak comparatively slow. Pause frequently.
  • 20. ADOPT CROSS-CULTURALCOMMUNICATION SKILLS. Anticipate expectations and perception of your audiences. Consider breaking the presentation into short segments with topics separately, Encourage discussion after each break, According to the audiences’ expectations, adjust the content of your presentation.
  • 21. ADOPT CROSS-CULTURALCOMMUNICATION SKILLS. Distribute translated handouts for important information in your presentation Repeated audiences’ questions, rephrase the question, make sure to fully understand the questions Be formal, use only honorific and last names; use academic or business titles
  • 22. MAKING TELEPHONE CALL SKILLS Before the call, make a mini-agenda. Be courteous, cheerful, and accurate, smile at that person even though he can’t see you. If the person you are calling is not in, leave complete voice mail messages.
  • 23. RECEIVING TELEPHONE SKILLS Answer no later than the third ring When you receive telephone calls, identify yourself immediately Be responsive and helpful, be professional If you transfer calls, explain what you’re doing
  • 24. VOICE MAIL SKILLS Identify the voice mail message system on business stationery and cards Use warm and informative greeting Check message, make sure it sounds inviting, sincere and understandable
  • 25. SOURCE AND REFERENCEAntion, Tom. "Public Speaking -- Be the Best You Can Be ." Advanced Public Speaking Institute. Advanced Public Speaking Institute, 2011. Web. 9 Nov 2011. <http://www.public-speaking.org/index.htm>."Business Communication: Process And Product ." Zenome. Zenome, 2011. Web. 9 Nov 2011. <http://www.zenome.com/directory/ index.php?parentID=007.063&desc=Business_Communication:_Process_And_Product>.Gaulke, Sue. "101 Ways to Captivate A Business Audience." Google Books. 1997. Web. 7 Nov. 2011. <books.google.ca/books?hl=en&lr=&id=EyEM7In-37oC&oi=fnd&pg=PR13&dq=captivating+audiences +attention+in+business&ots=94Qt4_70fJ&sig=hs3BQTwaVY6t-k_5aaLnulk9-K4#v=onepage&q&f=false >.Gousie, Gene. "Speaking With Confidence." Education Resources Information Center. 1997. Web. 7 Nov. 2011. <eric.ed.gov/PDFS/ED411558.pdf >.Guffey, Mary Ellen. Business Communication: Process and Product. First custom edition. Toronto: Nelson Education Ltd., 201 375-400. Print.Mendes, Silvia. “Steps for How to Prepare an Effective Oral Presentation.” Web. 12 Oct 2011 <http://www.ehow.com/how_6527912_steps-prepare-effective-oral-presentation.html>.
  • 26. BIBLIOGRAPHY"Public Speaking." Wikipedia. Wikipedia, 7 Nov 2011. Web. 9 Nov 2011. <http://en.wikipedia.org/wiki/Public_speaking>.Sampson, Eleri. "Creative Business Presentations." Google Books. Biddles Ltd, 2003. Web. 7 Nov. 2011. <books.google.ca/books?hl=en&lr=&id=_kina0sHRBAC&oi=fnd&pg= PA1&dq=business+presentations&ots=C3p8D_iBqx&sig=k8gcALGqj xfoCVoD49WgtCE82Ks#v=onepage&q&f=false >.Warschaw, Cathy. “Top 10 Telephone Skills” Warschaw Learning Institute.” Web. 3 Oct 2011<http://www.streetdirectory.com/travel_guide/18775/corporate_ matters/top_10_telephone_skills.htm>.