ABOUT COMCAST AND XFINITY  WELCOME TO  XFINITY                                   ®  We’ve upgraded our network to take you...
OUR XFINITY                                                      ®                                   CUSTOMER             ...
XFINITY TV                                    XFINITY TV                               ®XFINITY	gives	you	TV	your	way.	Wat...
MORE                                    PROGRAMMING                                    CHOICES   DIGITAL PREFERRED*   Enjo...
MULTILATINO                                    PACkAGES                                    XFINITY® from Comcast introduce...
LOS PAQUETES                                   MULTILATINO                                   XFINITY® de Comcast presenta ...
MULTICULTURAL                                     PROGRAMMING                                     XFINITY® brings you the ...
AETN NETWORk              TM                                 OVERVIEW   NETWORkS                        A&E	HD™	is	Real	Li...
ON DEMANDXFINITY	gives	you	TV	your	way.	Watch	what	you	want	anytime	and	anywhere	with	the	world’s	greatest	collection	of	O...
XFINITY TV                               ®                                   – NOW ONLINE                                 ...
ANYROOM                                             TM                                  DVR SERVICE   GET ALL OF THESE GRE...
NAVIGATING                        PARENTAL                        CONTROLSABOUT PARENTAL CONTROLSParental	Controls	allow	y...
XFINITY                                   APPLICATIONS                                   Your TV right in your hands.Get	m...
XFINITY INTERNET                                     XFINITY                         ®                                    ...
XFINITY                                 ®                                   INTERNET                                   ENT...
XFINITY                                   ®                                     INTERNET 2go                              ...
XFINITY VOICE                                          XFINITY VOICE                                   ®XFINITY	Voice	deli...
XFINITY VOICE                              ®                                     CONT’D   INTEGRATION WITH TV AND INTERNET...
WHY XFINITY IS                                                   ®                                  THE RIGHT CHOICE      ...
CABLELATINOIf	keeping	connected	to	your	heritage	is	important	to	you,	you’re	going	to	love	the	CableLatino	Package.	It	off...
CABLELATINOSi	mantenerte	conectado	con	tu	cultura	es	importante	para	ti,	el	paquete	CableLatino	te	va	a	encantar.	¡Te	ofre...
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Welcome to Xfinity

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Welcome to Xfinity

  1. 1. ABOUT COMCAST AND XFINITY WELCOME TO XFINITY ® We’ve upgraded our network to take your TV, Internet and Voice service to a whole new level. Only from Comcast. WHAT IS XFINITY? XFINITY reinvents entertainment so you can enjoy it your way. With TV, Internet and Voice services that work together, you can access and enjoy everything you love anytime, anywhere, and any way you want. HOW DO I GET XFINITY? As an existing Comcast customer, you do not need to do anything. Just relax and enjoy your enhanced XFINITY TV, Internet and Voice services. WHAT DOES XFINITY MEAN FOR YOU? XFINITY brings you the ability to receive more of your favorite entertainment and more ways to enjoy it - where, when and how you want. • The fastest Internet, with download speeds up to 105 Mbps • Triple the HD channels with the best HD picture quality. • TV on your computer at xfinityTV.com. • The largest On Demand library, approaching 25,000 titles. • Voice mail you can check online from anywhere. • New cross-platform and mobile features like: myDVR Manager®, Universal Caller IDTM, applications for Apple and Android devices and the ability to use a remote control to order products and services while watching TV. • And, many more exciting, new features. WHERE CAN I GO TO LEARN MORE ABOUT XFINITY? The best place for you to learn more about the benefits of XFINITY is at www.xfinity.com. This is also where you can discover how to get the most out of your XFINITY services, such as accessing email and voice mail, watching content online, and enjoying new services like myDVR Manager®. XFINITY service is not available in all areas. Not all services available with all XFINITY packages. XFINITY TV: Not all programming available in all areas. Number of On Demand titles as of January 2011 in South Florida. HD picture quality rating based on September through December 2008 study of the top HD channels by Frank N. Magid Associates, excluding programming filmed in 1080p format. XFINITY Internet: Only available in wired and serviceable areas. Service not available in all areas (and may not be transferred). Internet service limited to a single outlet. Many factors affect speed. Actual speeds vary and are not guaranteed. XFINITY Voice: Universal Caller ID™ is not available in all areas and is limited to certain residential customers who subscribe to XFINITY Voice with XFINITY TV and/or XFINITY Internet.
  2. 2. OUR XFINITY ® CUSTOMER GUARANTEEWe want you to be amazed with the choices and innovation Comcast provides and satisfied with the service and reliability of every interaction. Our goal is to provide you with a consistently superior customer experience — at sign-up, during the normal course of business or during a service visit. The Customer Guarantee lets you know what you canexpect from Comcast and what we’re doing to hold ourselves accountable every day.WE MAkE THE FOLLOWING GUARANTEES TO YOU: 1 We will give you a 30-day, money-back guarantee on all our services.* If you are not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in working condition, and we’ll refund the monthly recurring fee for your first 30 days of services and any charges you paid for standard installation. 2 We will treat you and your home with courtesy and respect. Our technicians will clearly display their Comcast identification when they arrive at your home. They are trained and equipped to complete the job on the first visit. Our Customer Account Executives will be courteous and knowledgeable when you contact us. 3 We will answer your questions at your convenience. You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling 1-800-XFINITY, or online via Ask Comcast, Live Chat, Community Forums, or email. 4 We will offer easy-to-understand packages and provide you with a clear bill. Our packages and package pricing are designed to be straightforward. We aim for the same clarity with our bills. You may view your monthly statement and service details anytime by visiting www.comcast.com. 5 We will continually offer the best and most video choices. We’re working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience. We will use On Demand to bring customers dramatically more choices, including more movies, more sports, more kids programs, more network TV shows and more HD than anyone else. 6 We will quickly address any problem you experience. After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will extend a complimentary service to your account. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem. 7 We will schedule appointments at your convenience and be mindful of your time.* As a courtesy, we will call you before we arrive at your home. If we fail to arrive for a scheduled visit during the appointment window, we will credit $20 to your account.*Relates to optional, retail services customers subscribe to individually and does not pertain to any services included inbulk contract.
  3. 3. XFINITY TV XFINITY TV ®XFINITY gives you TV your way. Watch what you want anytime and anywhere with the world’s greatest collection of On Demand shows and movies available on your TV and now online. You get access to over 350 channels and upto 25,000 On Demand titles, including more than 3,000 HD choices over the course of a month and an InteractiveProgram Guide that makes it easy for you to find what you want to watch, when you want to watch it. PACkAGES AVAILABLE WITH XFINITY TV DIGITAL STARTER* Enjoy over 160 digital quality channels including… AND MORE! AVAILABLE IN HD AND MORE!MUSIC CHOICE*Enjoy the widest array of commercial-free digital music channels.90’s Classic Rock Hit List Party Favorites Rock Throwback Jamz80’s Classical Masterpieces Jazz Pop Hits Singers & Swing Today’s Country70’s Contemporary Christian Kidz Only! Pop Latino Smooth Jazz Toddler TunesAdult Alternative Dance/Electronica Light Classical Rap (uncensored) Soft Rock TropicalesAlternative Easy Listening MC Mix Tape R&B Classics Solid Gold Oldies True CountryBlues Gospel Metal R&B Soul Sounds of the SeasonsClassic Alternative Hip-Hop & R&B Mexicana Reggae SoundscapesClassic Country Hip-Hop Classics Musica Urbana Retro Rock Stage & Screen*Not available in all areas. Not all programming available in all areas. Programming and packaging are subject to change.Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicatedat time of purchase. Number of On Demand titles as of January 2011 programming varies by area. Certain restrictions apply.Comcast ©2011. All rights reserved.
  4. 4. MORE PROGRAMMING CHOICES DIGITAL PREFERRED* Enjoy over 255 digital quality channels, including Digital Starter channels and ... AND MORE! AVAILABLE IN HD AND MORE! ADDITIONAL CHOICES AVAILABLE WITH XFINITY TV PREMIUM CHANNELS 3D SPORTS ENTERTAINMENT PACk* Enjoy these and select 3D movies also available On Demand!*Not available in all areas. Not all programming available in all areas. Programming and packaging are subject to change.Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicatedat time of purchase. Certain restrictions apply. Comcast ©2011. All rights reserved.
  5. 5. MULTILATINO PACkAGES XFINITY® from Comcast introduces the new MultiLatino Packages. Get more channels in Spanish and your favorites in English at the best price! MULTILATINO If staying connected to your culture is important to you, you’re going to love the MultiLatino Packages – now available on XFINITY® from Comcast. MultiLatino Plus More than 105 channels • Includes top Spanish-language programs. • Over 40 Channels in Spanish • Over 20 Channels in English • Includes access to Spanish-language movies, Per Month • 46 Music Choice Channels novelas, music and more On Demand. • Includes access to xfinityTV.com/latinoTV with nearly 150,000 titles in English and Spanish. MultiLatino Plus with HBO® CHECk OUT THESE GREAT More than 110 channels CHANNELS AND MORE! • • Over 40 Channels in Spanish Over 20 Channels in English Per Month • 7 HBO® Channels • 46 Music Choice Channels MultiLatino Max More than 135 channels • Over 40 Channels in Spanish • Over 50 Channels in English Per Month • 46 Music Choice Channels AVAILABLE IN HD MultiLatino Ultra More than 205 channels • Over 40 Channels in Spanish • Over 120 Channels in English Per Month • 46 Music Choice Channels 46 MUSIC CHOICE CHANNELS All the MultiLatino Packages include 46 Music Choice Channels including the 5 Latin music Ask about our other MultiLatino channels below! Packages with HBO®!XFINITY service not available in all areas. Equipment, installation, taxes, franchise fees, the Regulatory Recovery Fee and otherapplicable charges extra. TV: Not all programming available in all areas. On Demand selections subject to charge indicated attime of purchase. On Demand titles available as of October 2010. Programming subject to change. Call for restrictions andcomplete details. Comcast © 2011. All rights reserved. All channels, logos, trademarks, and service marks are the propertyof their respective owners.
  6. 6. LOS PAQUETES MULTILATINO XFINITY® de Comcast presenta los nuevos Paquetes MultiLatino. ¡Más canales en español y tus favoritos en inglés al mejor precio! MULTILATINO Si mantenerte conectado con tu cultura es importante para ti, los paquetes MultiLatino les van a encantar— ahora disponibles con XFINITY® de Comcast. MultiLatino Plus Más de 105 canales • Incluye más canales en español, y acceso a • Más de 40 canales en español películas en español, novelas, música y más en • Más de 20 canales en inglés On Demand en español. Por Mes • 46 canales de música gratis • También incluye acceso a xfinityTV.com/latinoTV con cerca de 150,000 títulos en inglés y en español. MultiLatino Plus ¡ECHA UN VISTAzO A ESTOS with HBO® CANALES Y MUCHOS MáS! Más de 110 canales • Más de 40 canales en español • Más de 20 canales en inglés Por Mes • Hasta 7 canales de HBO® • 46 canales de música gratis MultiLatino Max Más de 135 canales • Más de 40 canales en español • Más de 60 canales en inglés Por Mes • 46 canales de música gratis TAMBIéN DISPONIBLE EN ALTA DEFINICIóN MultiLatino Ultra Más de 205 canales • Más de 40 canales en español • Más de 120 canales en inglés Por Mes • 46 canales de música gratis 46 CANALES DE MUSIC CHOICE ¡Todos los paquetes MultiLatino incluyen más de 46 canales de Music Choice, incluyendo 5 ¡Pregunta sobre Los Paquetes canales de música latina! MultiLatino con HBO®!El servicio XFINITY no está disponible en todas las áreas. El equipo, instalación, impuestos, cargos de franquicia, cargos pordevolución normativos y otros cargos que apliquen. Televisión: Las selecciones On Demand se cobran al precio indicado en elmomento de compra. No toda la programación está disponible en todas las zonas. Toda la programación está sujeta a cambios.Actualmente el cargo mensual de Comcast por HD es de $8.50. Llame para más información sobre restricciones y los detallescompletos. Comcast © 2011. Todos los derechos reservados. Todos los canales, marcas comerciales y marcas de servicioson propiedad de sus respectivos dueños.
  7. 7. MULTICULTURAL PROGRAMMING XFINITY® brings you the best International Programming from all over the world! BRAzILIAN SOUTH ASIA RUSSIAN BAND INTERNACIONAL SET ASIA - $14.99 PER MONTH* CHANNEL ONE RUSSIA - $14.99 PER MONTH* SONY Entertainment Television Asia is - $14.99 PER MONTH* Band Internacional is a general one of India’s popular Hindi-language Channel One Russia is a Russian-language entertainment Brazilian channel, featuring based international general entertainment general entertainment channel comprised of news shows, talk shows, women-oriented broadcasters. SONY offers their viewers a news, current affairs, dramas, movies, variety programs, documentaries, musicals and distinctive blend of entertainment programs programs, music, game shows, cooking sports. This channel is a mix of the best 24-hours-a-day, including soap operas, programs, educational programs and sports. available programs from Bandeirantes TV dramas, sitcoms, concerts, movies, and Network, Terra Vivia, and BandSports. game shows. RTN - $14.99 PER MONTH* Russian Television Network is a 24-hours-a- PFC 100% - $19.99 PER MONTH* STAR INDIA PLUS - $11.99 PER MONTH* day Russian channel designed to meet the PFC 100% Futebol is a Brazilian soccer STAR India Plus is India’s #1 cable channel, specific needs and interests of the Russian channel. Live games, re-broadcasts, regularly featuring the top 40 programs on American immigrant community and the debates, and news, 24 hours a day. It covers cable in India every week. STAR India Plus Russian American Jewish population, with the major Brazilian soccer competitions, offers programming that includes 24-hour culture, news and politics in the Russian such as the states’ championships and the Hindi news, soap operas, reality and game language. Brazilian championship, all in Portuguese. shows. RUSSIAN PACKAGE - $21.99 PER MONTH* RECORD TV - $14.99 PER MONTH* ZEE TV - $14.99 PER MONTH* Bundle both channels. Record TV is the 2nd largest Brazilian Zee TV is a general family entertainment network that provides Portuguese channel with a varied mix of programming programming such as sports, journalism, from India, Pakistan and the UK designed popular TV series, soap operas, educational to appeal to the entire South Asia segment children’s shows, cartoons and animes. living in the USA. ITALIAN TV GLOBO - $19.99 PER MONTH* NEO CRICKET - $14.99 PER MONTH* TV Globo brings hours of entertainment Neo Cricket offers comprehensive for the entire family, including novelas, cricket news coverage and live cricket mini-series, music festivals, comedy, matches—120+ days of live action RAI ITALIA documentaries, news, live soccer, and and 1000+ hours of live cricket—and - $9.99 PER MONTH* sports programming to Brazilian and other has pioneered the concept of cricket Deemed as one of the most respected Portuguese-speaking people. meets Bollywood through its unique broadcasters in Europe, Rai Italia promotes ‘Cricketainment’ programming. It features the rich culture of Italy through a unique BRAZILIAN JUMBO PACKAGE leading Bollywood superstars and matches blend of festivals, concerts, movies, cooking - $39.99 PER MONTH* from the world’s top teams. shows, game shows, documentaries, news, Bundle all 4 channels. as well as live coverage of the Italian Series A DESI 3 PACK - $29.99 PER MONTH* soccer tournament. Bundle all 3 channels. FRENCH DESI 3 PACK WITH NEO CRICKET - $36.99 PER MONTH* GERMAN TV5MONDE - $9.99 PER MONTH* THE ISRAELI NETWORk TV5MONDE is the leading French-language DEUTSCHE WELLE channel broadcasting 24/7 without THE ISRAELI NETWORK - $9.99 PER MONTH* commercials. Programming originates from - $19.99 PER MONTH* Known as Germany’s international 5 different countries, including France, The Israeli Network is broadcast broadcaster, Deutsche Welle offers reliable Switzerland, Belgium, Canada and French- 24-hours-a-day from Israel. It information from a European perspective. speaking Africa. Programming includes encompasses news and current Deutsche Welle offers informative daily newscasts, subtitled films and series, affairs, talk shows, sports, programming such as news, politics, culture, entertainment programs, documentaries, drama series, documentary, kids and business shows, as well as an extensive cultural programs and international sports programming and music. assortment of culture, travel, children’s and coverage. variety shows.Not all services available in all areas and services and programming subject to change. *Pricing shown is in addition to yourXFINITY TV subscription. Service is subject to Comcast standard terms and conditions. Certain services are available separatelyor as a part of other levels of service. Basic Service subscription is required to receive other levels of service. A converter andremote required to receive services, including all international packages. On Demand selections subject to charge indicated attime of purchase. Call Comcast for restrictions, minimum requirements, and details about service and prices. ©2011 Comcast.All rights reserved. All trademarks are the property of their respective owners.
  8. 8. AETN NETWORk TM OVERVIEW NETWORkS A&E HD™ is Real Life. Drama. Now reaching more than 99 million homes, A&E® is television that you can’t turn away from; where unscripted shows are dramatic and scripted dramas are authentic. A&E offers a diverse mix of high-quality entertainment ranging from the network’s original scripted series, to signature nonfiction franchises, including the Emmy®-winning Intervention®, Gene Simmons Family Jewels™, Dog The Bounty Hunter®, Hoarders™, Steven Seagal Lawman™ and Paranormal State™, and the most successful justice shows on cable, including The First 48® and Criminal Minds®. LIFETIME HD™, the most powerful media brand targeted to women, offers the highest-quality entertainment and informational content that celebrates, entertains and supports women. We provide critically acclaimed, award-winning and popular original programming for women that spans movies and miniseries, dramas, comedies and reality series. HISTORY HD™ is a leading destination for revealing, award-winning original nonfiction series and event-driven specials that connect history with viewers in an informative, immersive and entertaining manner across multiple platforms. Programming covers a diverse variety of historical genres ranging from military history to contemporary history, technology to natural history, as well as science, archaeology and pop culture, in stunning true HD. LIFETIME MOVIE NETWORK HD™ offers viewers an array of more than 250 movies and miniseries each month, including exclusive film and cable premieres. Lifetime Movie Network® develops, produces and schedules its own slate of movies and miniseries starring high-profile talent, from some of entertainment’s top producers. At BIO HD™, we prove that the truth about people is always more entertaining than fiction. BIO™ is about real people and their real lives: up close and personal, gritty and provocative, always unfiltered. BIO original series uncover the real drama in people stories: everyday situations with a twist; celebrities going off-script; people-centric crime stories and paranormal events. In addition to being the exclusive home to the Emmy Award-winning Biography® series, the dynamic blend of original and acquired series on BIO includes I Survived…™, Celebrity Ghost Stories™, Psychic Investigators™ and the William Shatner-hosted talk show Shatner’s Raw Nerve™. Real crime, real people, real drama – CRIME & INVESTIGATION NETWORK HD™ is the ultimate destination for crime, investigation and mystery programming. The channel opens the door to crime labs, police archives and the justice system, providing viewers with a behind-the-scenes look at criminal investigations, probing unexplained mysteries and examining the lives of infamous murderers and outlaws. While police work to crack some of the world’s most fascinating crimes, viewers witness firsthand how law enforcement agencies utilize old-fashioned detective work and the latest forensic investigation tools to solve cases. HI HD celebrates human ingenuity and how our world works – the mysteries of the universe and the innovations that have shaped history over time. We tackle the big picture from the Earth’s origins to today’s know-how, from big rigs to supernovas. HI spans the world from pole to pole, from ancient heroes to modern pioneers.©2010 A&E Television Networks, LLC. All rights reserved. 1140. Last Updated: November 4, 2010 10:33 AM.
  9. 9. ON DEMANDXFINITY gives you TV your way. Watch what you want anytime and anywhere with the world’s greatest collection of On Demand shows and movies in English and Spanish available on your TV, online and now on your iPad. Catch up on the latest episodes and full seasons of your favorite shows, or find the latest hit movies, kids programming, music and more. WITH XFINITY ON DEMAND • Access to nearly 25,000 On Demand choices and over 3,000 HD movies and shows. • Get many movies available the same day as DVD and 28 days before Netflix and Redbox. • Catch up on past seasons of your favorite shows. • Start a show in one room and finish in another with AnyRoom® On Demand. ONLINE FEATURES: • If you’re an HBO, Starz, or Showtime subscriber, you can watch those online too. • Schedule and manage your DVR recordings from wherever you are. • Create a Watchlist online of your favorite shows to see when and where they are. • Available - whether they are on live TV, On Demand on TV or online, or on your DVR. • Watch your shows On Demand online for no extra cost. • It’s easy: just sign in and start watching at xfinityTV.com or xfinityTV.com/latinoTV. OTHER GREAT FEATURES: • 45 commercial-free music channels. • The ability to search TV and On Demand listings. • Parental controls by channel, title or rating.*Not available in all areas. Not all programming available in all areas. Programming and packaging are subject to change.Limited Basic service subscription required to receive other levels of service. On Demand selections subject to charge indicatedat time of purchase. Number of On Demand titles as of January 2011 programming varies by area. Certain restrictions apply.Comcast ©2011. All rights reserved.
  10. 10. XFINITY TV ® – NOW ONLINE xfinityTV.com and xfinityTV.com/latinoTV WHAT IS XFINITY TV ONLINE? • xfinityTV.com is an online destination that offers nearly 150,000 video choices in English and Spanish along with new ways to watch, find, share and manage your favorite programming. It is the first complete experience of its kind that enables you to take your experience with you wherever you go. • View free content that is open to all web users, or view content tied to your Comcast account on TV, On Demand, on mobile devices or online – at home or on the go using any ISP, anywhere in the US where there is a web connection. WHAT CAN YOU WATCH ON XFINITY TV ONLINE? • 150,000 video choices including hit shows, blockbuster movies, kids’ content, independent films, ethnic programming and movies for no additional cost; many in HD! • Enjoy content from over 40 top-rated cable and premium networks, including ... Plus popular movies that are available the same day as DVD. EXTRA FEATURES! • My TV – Schedule and manage DVR recordings, programming lists and priorities. – Watchlist – Catalog your favorite TV shows and movies in one centralized area. Know where your favorite content is – on TV, On Demand, online and on mobile devices. – Share recommendations through an integrated social media feature called Facebook Connect. • Purchase or rent 30,000 titles through electronic subscription. • Parental Controls – Block access to content by individual networks and by rating with a pin code that is set by the primary account holder.Visit xfinityTV.com or xfinityTV.com/latinoTV today!Requires subscription to XFINITY TV service. Services and features are subject to Comcast standard terms and conditions andare subject to change. Restrictions apply. Call for restrictions and complete details 1.800.XFINITY. Comcast © 2011. All rightsreserved. All trademarks are the property of their respective owners.
  11. 11. ANYROOM TM DVR SERVICE GET ALL OF THESE GREAT FEATURES AnyRoomTM DVR Service from Comcast gives you entertainment on your terms, QUICk TIPS letting you view your DVR’s recordings on any networked set-top box in your home. PROGRAM INFORMATION The following icons will help you Share recordings across all your networked TVs, and finish watching a saved navigate the Interactive Program recording in one room that you started in another. This is entertainment freedom. Guide. THE FUTURE HAS ARRIVED. NOW GO AND ENJOy IT. Set or cancel recordings; identifies a single recording QUICk TIPS: Identifies a series recording ANyROOMTM DVR AnyRoomTM DVR is comprised of one HD DVR hub as your primary outlet and up Modify recording settings to 3 additional HD terminals that access the primary DVR via a network. Return to the previous screen ANyROOM DVR FUNCTIONS TM The primary DVR controls all DVR functions — scheduling, deleting, recording Play or resume the recording settings, pausing live TV and more. The networked terminals allow you to view, Restart the recording from sort, play, fast-forward, rewind, pause, skip ahead or skip back through your DVR the beginning recordings. Modify saved settings SCHEDULE RECORDINGS Recordings can only be scheduled on the primary DVR. You can also schedule Delete or cancel a recording your DVR recordings online with myDVR Manager at www.xfinityTV.com/dvr. The networked terminals only allow you to view completed recordings or those Set or remove program locks in progress. Indicates a scheduling conflict DELETE RECORDINGS Recordings can only be deleted from the primary DVR. If a recording is being View upcoming times for a played in another room, you cannot delete the recording until the recording is no program and recording options longer being viewed. Confirm a selection DVR FOLDERS Recordings of the same program are organized into a folder so they are easier to HELP & SERVICES sort through. If you want to view your programs individually, you can turn off DVR For more information, visit Folders through the DVR Setup menu on the primary DVR. www.comcast.com/anyroomdvr or call 1-800-XFINITY. myDVR MANAGER® Schedule your DVR recordings online www.xfinityTV.com/dvr or use your Apple or Android devices, and your shows will be ready to go when you get home. Just sign in at Comcast.net from any computer, scroll through your local TV listings and select the programs you want to record. Rewind and fast-forward live TV, pause for a break, or create your own instant replays with slow motion.Applicable equipment, installation and service fees apply. Programming limited to service available on each outlet. DigitalStarter subscription required to receive AnyRoomTM DVR service. Actual recording time is not guaranteed. AnyRoomTM DVRscan store up to 240 hours of standard-definition programming or up to 52 hours of high-definition programming. Not allprogramming and services are available in all areas. Ask your Comcast customer service representative for details.
  12. 12. NAVIGATING PARENTAL CONTROLSABOUT PARENTAL CONTROLSParental Controls allow you to keep your kids from seeing programs you DEFINING THE TVdon’t want them to watch. You can block specific channels, titles or shows RATINGS SYSTEMaccording to their ratings. You can also hide adult titles so they won’t In 1996 a TV ratings system was designedappear in the on-screen program guide. Another feature is the ability to to give parents information about the prevent your children from purchasing On Demand programs or Pay-Per- content and age-appropriateness of View Events without your consent. After setting a personalized four-digit television programs. These ratings can be code, you can set Parental Controls either from the Interactive Program used in conjunction with parental controls in Guide or while you are watching television. cable set-top boxes to filter out unwanted programs. ACCESS THE PARENTAL CONTROLS MENU RATINGS Press the button to display the Quick Menu and select the Lock icon. All Children SET CONTROLS 1. Access Parental Controls Menu Older Children 2. Create a Locks PIN 3. Choose categories to restrict Older Children - Fantasy Violence SET CONTENT LOCKS 1. Access Parental Controls Menu 2. Select TV Content Locks General Audience 3. Choose content to restrict HIDE TITLES Parental Guidance Suggested 1. Access Parental Controls Menu 2. Select Hide Titles 3. Choose from categories Parents Strongly Cautioned LOCK PROGRAM PURCHASES Mature Audience Only 1. Access Parental Controls Menu 2. Choose PINs Setup 3. Set Purchase PIN BLOCK ON DEMAND ACCESS 1. Access Parental Controls Menu 2. Select Service Locks MASTER LOCKS 1. Access Parental Controls Menu 2. Select Master Locks 3. Choose to Bypass or Clear Locks
  13. 13. XFINITY APPLICATIONS Your TV right in your hands.Get more from your subscription with mobile offerings from XFINITY. The XFINITY TV app and XFINITY Mobile app keep you connected on the go, all available for free. XFINITY TV APP For iPad®, iPhone®, iPod touch®, and Android. • Search On Demand and TV Listings. • Change channels on your TV. • Schedule your DVR remotely. • Exclusively for iPad®: watch your favorite On Demand shows anytime, anywhere with a WiFi connection! Get your favorite Premium shows On Demand when you get HBO®, Starz®, and/or Showtime® on XFINITY. XFINITY MOBILE APP For iPad®, iPhone®, iPod touch®, and Android. • Access your Comcast account information, including billing history. • Get your email and XFINITY voicemail together in one inbox. • Sync your phone’s contacts with your online Universal Address Book.Requires: iPad, iPhone (3G, 3GS, or 4) or iPod touch (2nd, 3rd or 4th generation)/iOS 4, Android phone with Android OS 2.1 or2.2. Play Now feature only available on iPad over WiFi connection. Internet connection (Wireless or 3G). XFINITY TV and XFINITYInternet and/or XFINITY Voice services. Compatible cable/set-top box (for TV and DVR control). Comcast ID or Comcast.netemail address and password. Comcast © 2011. All rights reserved. All trademarks are the property of their respective owners.
  14. 14. XFINITY INTERNET XFINITY ® INTERNET Comcast is the nation’s largest residential Internet service provider with an advanced fiber-optic network that offers the fastest Internet so you can do more of what you want. CHOOSE THE RIGHT SPEED FOR YOU PERFORMANCE EXTREME 105 EXTREME 50 BLAST!® PERFORMANCE ECONOMy STARTER SPEEDS uP TO SPEEDS uP TO 20 12DOWNLOAD SPEEDS uP TO SPEEDS uP TO SPEEDS uP TO SPEEDS uP TO 105 50 Mbps Mbps 6 1.5 Mbps Mbps uP TO 25 MBPS WITH uP TO 15 MBPS WITH Mbps Mbps POWERBOOST ® POWERBOOST ®UPLOAD 10 Mbps 10 Mbps 4 Mbps 2 Mbps 1 Mbps 384 kbps $199.95 $99.95 $54.95 $44.95 $49.95 $26.95 /MONTH* /MONTH* /MONTH* /MONTH* /MONTH** /MONTH** GET ALL OF THESE GREAT FEATURES XFINITY TOOLS SMARTzONE® COMMUNICATIONS CENTER XFINITY makes communicating, staying safe online, and Free for XFINITY Internet and Voice subscribers! The SmartZone® managing your media easier than ever. Program your DVR Communications Center is packed with features sure to make online with MyDVR, access email on the go, protect your PC staying in touch easier. Quickly check your email and voice mail with Norton™ Security Suite, manage your photos and more. from the same place, manage your accounts and connect your address books into one Universal Address Book. NORTON™ SECURITY SUITE Enjoy your Internet experience knowing that Norton™ is GAMES CHANNEL helping to protect you — a $160 value. Play free online game favorites including puzzles, arcade, card and word games. POWERBOOST ® Delivers a burst of speed when you download your favorite SECURE BACkUP AND SHARE games, music and movies – making fast even faster! Get added protection with 2GB of online storage for your photos, videos and more. MYCOMCAST.NET The customizable homepage that lets you organize and COMCAST PHOTO CENTER display your stuff, the way you want it. The Comcast Photo Center includes Social Photos by Plaxo. Social Photos by Plaxo allows you to share, comment, and TV LISTINGS mark photos through Plaxo. Share your photos with friends, The easiest way online to find the best of what’s on family, or business connections from your SmartZone address — including On Demand and HD content — from the book. Add photos from other photo services convenience of your computer. such as Flickr, Facebook, and Picasa.
  15. 15. XFINITY ® INTERNET ENTERTAINMENT ESPN3.COM ESPN3.com is ESPN’s 24/7 broadband sports network which offers more than 3,500 live, global sports events annually. Enjoy top quality lineups including NBA, MLB, NCAA Football, NCAA Basketball, Grand Slam Tennis, PGA Golf and more! Plus many of these sporting events are available online in HD! kIDzUI.COMCAST.NET KidZui is a free browser and homepage, search engine and safe social network for kids ages 3-12. KidZui has the largest number of websites, videos, photos and games reviewed by parents and teachers anywhere. Kids can find what they need to help with schoolwork, by themselves.*Applies to XFINITY Internet Service and is only available in wired and serviceable areas. Service not available in all areas(and may not be transferred). Internet service limited to a single outlet. Current monthly service charge for EXTREME 105is $199.95, EXTREME 50 is $99.95-$116.95, BLAST!® is $54.95-$69.95, Performance is $44.95-$59.95 and Economyis $26.95-$41.95 depending on other services subscribed to. Many factors affect speed. Actual speeds vary and are notguaranteed. NortonTM Security Suite provides protection for up to 7 computers (Windows or Macintosh) per household orComcast account. Restrictions apply. Not available in all areas. Powerboost® is only available with Performance and Blast!speed tiers. Powerboost® will provide bursts of download and upload speeds for the first 10MB and 5MB of a file, respectivelyfor Performance Internet and for the first 20MB and 10MB of a file, respectively for Blast!® Internet. **Service available toInternet-only customers. Monthly service fee is applied on a per cable modem/gateway basis, e.g. a customer using twocable modems will be charged two monthly service fees. Does not include applicable equipment charges, taxes or fees. Callfor restrictions and complete details. Comcast ©2011. All rights reserved. NortonTM is a trademark of Symantec Corporation.KidzuiTM, The Internet for Kids Inc.
  16. 16. XFINITY ® INTERNET 2go Fast at home, now fast on-the-go. xfinity.com/2go STAY CONNECTED AWAY FROM HOME Have you ever thought about how great it would be to have fast Internet not just at home, but with you when you’re on the go? Now you can with XFINITY® Internet 2go mobile Internet service from Comcast! • Download, upload and browse the Web wherever business, vacation and everyday activities take you. • 3G provides coast-to-coast coverage with up to 1.4 Mbps download speeds. • With 4G, enjoy the fastest mobile Internet in a growing Just plug the list of cities. Download speeds up to 6 Mbps. device into your laptop’s • Go from coast-to-coast with mobile Internet coverage. USB port, power up and MINIMUM SYSTEM REQUIREMENTS get online. It’s that easy. OPERATING SySTEM: RAM: Windows XP SP2 or higher, Windows 256 MB (XP), 1 GB (Vista), 2 GB Vista, Windows 7, Mac OS X v10.5, (Windows 7), 512 MB (Mac) Mac OS X v10.6 HARD DRIVE SPACE: PROCESSOR: 100 MB (XP, Vista, Windows 7, Mac) 300 Mhz or higher (XP), 1 Ghz or higher (Vista), 1Ghz or higher (Windows 7), BROWSER: 867 Mhz Intel-based (Mac) IE 5.5 or higher (XP), IE 7 or higher (Vista), Safari 2x or above (Mac) HARDWARE: At least one active USB port XFINITY INTERNET 2go BOLT-ON Retail Rate Bolt-On Pricing Everyday Pricing for for 1 & 2 Product Customers HD Triple Play Customers NATIONWIDE PREFERRED (4G/3G) • 5GB Monthly Usage Allowance ................................................. $ 55 Per Month $ 40 Per Month METRO (4G) • Unlimited Usage Allowance ....................................................... $ 40 Per Month $ 35 Per Month NATIONWIDE (3G) • 4GB Monthly Usage Allowance ................................................. $ 50 Per Month $ 40 Per Month NATIONWIDE (3G) • 2GB Monthly Usage Allowance ................................................. $ 40 Per Month $ 25 Per MonthLimited to Internet 2go Nationwide (3G) and Nationwide Preferred (4G/3G) service. Not available in all areas. Requires subscriptionto XFINITY Internet Performance or higher service. Pricing subject to change. Nationwide (3G) includes 2 GB or 4GB of 3G wirelessdata usage, depending on service plan selected. Additional usage at $0.05/MB. Nationwide Preferred (4G/3G): includes 5 GB of3G wireless data usage per month. Additional usage at $0.05/MB. Mobile broadband device sold separately for additional charge.Equipment, installation, activation, taxes and other fees extra. May not be combined with other offers. Actual speeds and coverageareas vary and are not guaranteed. Coverage areas between 4G and 3G vary. Roaming charges apply. Call for restrictions andcomplete details. Comcast © 2011. All rights reserved.
  17. 17. XFINITY VOICE XFINITY VOICE ®XFINITY Voice delivers smarter home phone service for less. Get the best in call clarity, unlimited nationwide calling and all of your favorite calling features.^** CHOOSE THE RIGHT SERVICE FOR YOU $24.95 VOICE UNLIMITED® LOCAL WITH MORE® /MONTH* • nlimited local and nationwide long distance U • Unlimited local calling. calling including the United States, Puerto Rico, • ationwide long distance just 5 cents per minute N U.S. Virgin Islands, Guam, and Canada. — call in and out-of-state with no additional • 2 popular calling features 1 monthly fee. and much more. $39.95 /MONTH* • Voice Mail available for an additional $3.95 per month. CHOOSE THE RIGHT SERVICE FOR YOU VOICE MAIL INCLUDED AT NO ADDITIONAL COST** • Access your messages anytime, anywhere at no additional cost with XFINITY Voice. • Receive an email notification of new voice mail messages. BEST CALL QUALITY • XFINITY Voice is best in call clarity over the competition, so you’ll enjoy clear calls over our advanced network.* ADDITIONAL FEATURES • Keep your current phone number. • Receive a single bill for all of your Comcast services. • Online account detail — Allows you to see all received, dialed and missed calls. 12 POPULAR CALLING FEATURES Get all the great features you’d expect, plus cool new features you’ll love — all at no additional cost.** • 3-Way Calling • Repeat Dialing • Call Return • Caller ID • Call Blocking • Speed Dial • Call Screening • Anonymous Call Rejection • Caller ID with Call Waiting • Call Waiting • Call Forwarding • Enhanced Voice Mail*Not available in all areas. XFINITY Voice® service (including 911/emergency services) may not function after an extended power outage. Certaincustomer premises equipment may not be compatible with Voice services. Current monthly service charge for Local with More® is $24.95 -$34.95and Unlimited is $39.95–$44.95 depending on other services subscribed to. Equipment, installation, taxes, franchise fees, the Regulatory RecoveryFee and other applicable charges (e.g., per-call or international charges) extra. May not be combined with other offers. Voice: $29.95 activation feemay apply. EMTA required ($7/month). Service (including 911/emergency services) may not function after an extended power outage. Universal CallerID™ is not available in areas and is limited to certain residential customers who subscribe to XFINITY Voice with XFINITY TV and/or XFINITY Internet.**Requires subscription to Voice Unlimited® in order to receive at no additional cost. ^Call clarity based upon August 2010 call clarity analysis byTektronix. Call for complete restrictions and details at 1-800-XFINITY. Comcast © 2011. All rights reserved.
  18. 18. XFINITY VOICE ® CONT’D INTEGRATION WITH TV AND INTERNET SERVICES UNIVERSAL CALLER IDTM When you bundle your XFINITY services, you’ll get the advanced new feature Universal Caller IDTM. The caller’s name pops up on your TV or PC, so you can keep on watching your show or surfing the net without having to run to the phone. SMARTzONE® COMMUNICATIONS CENTER The SmartZone® Communications Center is packed with features sure to make staying in touch easier. Quickly check your email and voice mail from the same place, manage your accounts and connect your address books into one Universal Address Book. CAREFREE MINUTESTM PLANS^^ Keep in touch with loved ones near, far, and really far… for less. Enjoy low everyday minute-by-minute rates to over 200 countries around the world. CAREFREE CAREFREE CAREFREE CAREFREE MINUTES™ MINUTES™ LATIN MINUTES™ WESTERN MINUTES™ WORLDWIDE 300 AMERICA 100 EUROPE 300 ASIA 100 Get 300 minutes per Get 100 minutes per Get 100 minutes per Get 100 minutes per month to call 100 month to call 100 month to call 100 month to call 100 countries: countries: countries: countries: • Bahamas • Argentina • Austria • China • Brazil • Colombia • Denmark • Hong Kong • Dominican • El Salvador • France • Japan Republic • Panama • Greece • Singapore • Haiti • Brazil • Ireland • South Korea • Italy • Costa Rica • Italy • Taiwan • Israel • Guatemala • Portugal • Japan • Peru • Spain • Jamaica • Chile • And More! $4.95 /MONTH • Philippines • Ecuador • Mexico • Nicaragua • United Kingdom • Venezuela • Plus 89 More! 79 CENTS TO CUBA!† 79 cents per minute to $14.95 $9.95 $4.95 landline phones with no monthly or access fees. /MONTH /MONTH /MONTH CAREFREE MINUTES™ MEXICO 100 $4.95 Get 100 minutes per month to call Mexico. /MONTH^^Carefree Minutes™ International Calling Plans applies to countries included in that plan. Rate does not include certain calls,including calls to mobile numbers, operator services and directory assistance. †79¢ rate applies only to calls made from home toCuba. Rate does not include certain calls, including calls to mobile numbers, operator services and directory assistance. For billingpurposes, usage is recorded in full minutes, with partial minutes rounded up to the next full minute. Call for complete restrictionsand details at 1-800-XFINITY. Comcast © 2011. All rights reserved.
  19. 19. WHY XFINITY IS ® THE RIGHT CHOICE Dish MORE OF WHAT YOU WANT! Comcast DirecTV Network Bundle your TV, Internet and Phone all on one bill from one provider YES NO NO Over 3,000 HD On Demand Choices YES NO NO Approaching 25,000 On Demand Choices YES NO NO Access to over 150,000 titles online at xfinityTV.com YES NO NO Access to On Demand with no broadband connection required YES NO NO Control your TV remotely with your iPad or iPhone YES YES NO DID YOU kNOW? Severe weather (heavy rain) can interfere with DirecTV and Dish Network’s satellite signal, causing the picture to freeze or pixelate. XFINITY TV is powered by an enhanced fiber-optic network, plus you can even watch thousands of shows and movies online at www.xfinityTV.com. COMPETITIVE STACk-UP XFINITY FROM COMCAST AT&T U-VERSE • Most On Demand content is available at no • $2.00 fee or higher for most titles. extra charge. • Only 6,000+ titles with less than 1,000 HD titles. • Choose from nearly 25,000 titles including over • No Local On Demand. 850 Local On Demand titles. • Watch some movies the same day they are released on DVD. • Better HD picture quality than AT&T U-verse. • Less than 1,000 HD choices on TV and On Demand. • Choose from over 3,000 HD choices on TV • You are unable to record more than 2 live HD shows and On Demand. simultaneously throughout the home. • Watch HD movies and shows online at xfinityTV.com. • Free HD movies are not available On Demand. • Fastest download speeds reach up to 105 Mbps, • Fastest download speeds only reach up to 24 Mbps. great for downloading huge files and streaming • Least expensive Internet tier starts at $38 per month HD video. and includes up to 3 Mbps download speeds. • Economy Internet service starts at $26.95 per • Internet speed is distance sensitive. It slows down month, an affordable Internet service with up to the further you live from the nearest U-verse facility. 1.5 Mbps download speeds. • NortonTM Security Suite included ($160 value).Not available in all areas. Programming subject to change. Speed comparison between XFINITY Internet 105 Mbps service andAT&T U-verse 24 Mbps service (downloads only). HD comparison includes HD channel lineup and HD programming availableOn Demand. HD choices include HD channel lineup and programming available On Demand and is over a given month. BestHD picture quality based on independent studies performed by Frank N. Magid Associates, September through December 2008,excluding programming filmed in 1080p format. On Demand titles counts for DirecTV, Dish Network and AT&T U-verse as ofDecember 2010. Call for restrictions and complete details. Comcast © 2011. All rights reserved.
  20. 20. CABLELATINOIf keeping connected to your heritage is important to you, you’re going to love the CableLatino Package. It offers more than 20 Spanish-language channels that can be added to your XFINITY TV service! CABLELATINO CABLELATINO /month /month When added to XFINITY TV Full Basic Service When added to XFINITY TV Limited Basic Service (includes one Digital Set-Top Box). (includes one Digital Set-Top Box).Your CableLatino subscription includes free access to On Demand with a library approaching 25,000 programming, including Spanish-language content for all members of the family. You can watch what you want, when you want, as many times as you want, including movies, children’s series, music videos, sporting events and much more! CHOICES AVAILABLE WITH CABLELATINO AND MORE!Restrictions apply. Not available in all areas. Certain services are available separately or as a part of the other levels ofservice and not all services are available in all areas. Receiver and remote not included for those subscribing to DigitalPackages. You must rent a converter and a remote control for a separate charge to receive certain services. Otherinstallation, equipment, additional outlet, change of service, programming access and other charges may apply. Local andstate communication taxes and other fees may apply. Pricing, programming channel location and packaging may change.Comcast© 2011. All rights reserved.
  21. 21. CABLELATINOSi mantenerte conectado con tu cultura es importante para ti, el paquete CableLatino te va a encantar. ¡Te ofrece más de 20 canales en idioma español que se pueden agregar a tu servicio de XFINITY TV! CABLELATINO CABLELATINO /al mes /al mes Cuando se agrega al servicio Full Basic de Cuando se agrega al servicio Limited Basic de XFINITY TV (incluye una caja digital). XFINITY TV (incluye una caja digital).Su subscripción a CableLatino incluye acceso gratis a On Demand, con cerca de 25,000 opciones de programación, incluyendo contenido en español para toda la familia. ¡Puedes ver lo que quieras, cuando quieras, las veces que quieras, incluyendo películas, series de niños, videos musicales, deportes y mucho más! CANALES DISPONIBLES CON CABLELATINO AND MORE!Restricciones aplican. No disponible en todas áreas. Ciertos servicios están disponibles aparte o como parte de otrosniveles de servicio y no todos están disponibles en todas áreas. Cierto equipo no está incluido para subscritores depaquetes digitales. Tiene que rentar el equipo a un costo adicional para recibir ciertos servicios. Cargos de instalación,equipo, cambio de servicio, acceso a programación, y otros cargos pueden aplicar. Impuestos locales y del estado puedenaplicar. Costo, programación, número de canal y paquetes pueden cambiar. Comcast© 2011. Todos derechos reservados.

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