ABOUT COMCAST AND XFINITY WELCOME TO XFINITY ® We’ve upgraded our network to take your TV, Internet and Voice service to a whole new level. Only from Comcast. WHAT IS XFINITY? XFINITY reinvents entertainment so you can enjoy it your way. With TV, Internet and Voice services that work together, you can access and enjoy everything you love anytime, anywhere, and any way you want. HOW DO I GET XFINITY? As an existing Comcast customer, you do not need to do anything. Just relax and enjoy your enhanced XFINITY TV, Internet and Voice services. WHAT DOES XFINITY MEAN FOR YOU? XFINITY brings you the ability to receive more of your favorite entertainment and more ways to enjoy it - where, when and how you want. • The fastest Internet, with download speeds up to 105 Mbps • Triple the HD channels with the best HD picture quality. • TV on your computer at xfinityTV.com. • The largest On Demand library, approaching 25,000 titles. • Voice mail you can check online from anywhere. • New cross-platform and mobile features like: myDVR Manager®, Universal Caller IDTM, applications for Apple and Android devices and the ability to use a remote control to order products and services while watching TV. • And, many more exciting, new features. WHERE CAN I GO TO LEARN MORE ABOUT XFINITY? The best place for you to learn more about the benefits of XFINITY is at www.xfinity.com. This is also where you can discover how to get the most out of your XFINITY services, such as accessing email and voice mail, watching content online, and enjoying new services like myDVR Manager®. XFINITY service is not available in all areas. Not all services available with all XFINITY packages. XFINITY TV: Not all programming available in all areas. Number of On Demand titles as of January 2011 in South Florida. HD picture quality rating based on September through December 2008 study of the top HD channels by Frank N. Magid Associates, excluding programming filmed in 1080p format. XFINITY Internet: Only available in wired and serviceable areas. Service not available in all areas (and may not be transferred). Internet service limited to a single outlet. Many factors affect speed. Actual speeds vary and are not guaranteed. XFINITY Voice: Universal Caller ID™ is not available in all areas and is limited to certain residential customers who subscribe to XFINITY Voice with XFINITY TV and/or XFINITY Internet.
OUR XFINITY ® CUSTOMER GUARANTEEWe want you to be amazed with the choices and innovation Comcast provides and satisfied with the service and reliability of every interaction. Our goal is to provide you with a consistently superior customer experience — at sign-up, during the normal course of business or during a service visit. The Customer Guarantee lets you know what you canexpect from Comcast and what we’re doing to hold ourselves accountable every day.WE MAkE THE FOLLOWING GUARANTEES TO YOU: 1 We will give you a 30-day, money-back guarantee on all our services.* If you are not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in working condition, and we’ll refund the monthly recurring fee for your first 30 days of services and any charges you paid for standard installation. 2 We will treat you and your home with courtesy and respect. Our technicians will clearly display their Comcast identification when they arrive at your home. They are trained and equipped to complete the job on the first visit. Our Customer Account Executives will be courteous and knowledgeable when you contact us. 3 We will answer your questions at your convenience. You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling 1-800-XFINITY, or online via Ask Comcast, Live Chat, Community Forums, or email. 4 We will offer easy-to-understand packages and provide you with a clear bill. Our packages and package pricing are designed to be straightforward. We aim for the same clarity with our bills. You may view your monthly statement and service details anytime by visiting www.comcast.com. 5 We will continually offer the best and most video choices. We’re working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience. We will use On Demand to bring customers dramatically more choices, including more movies, more sports, more kids programs, more network TV shows and more HD than anyone else. 6 We will quickly address any problem you experience. After the first visit to your home, if we do not satisfactorily complete installation or can’t resolve a routine issue, we will extend a complimentary service to your account. Additionally, we won’t charge you for a service visit that results from a Comcast equipment or network problem. 7 We will schedule appointments at your convenience and be mindful of your time.* As a courtesy, we will call you before we arrive at your home. If we fail to arrive for a scheduled visit during the appointment window, we will credit $20 to your account.*Relates to optional, retail services customers subscribe to individually and does not pertain to any services included inbulk contract.
ANYROOM TM DVR SERVICE GET ALL OF THESE GREAT FEATURES AnyRoomTM DVR Service from Comcast gives you entertainment on your terms, QUICk TIPS letting you view your DVR’s recordings on any networked set-top box in your home. PROGRAM INFORMATION The following icons will help you Share recordings across all your networked TVs, and finish watching a saved navigate the Interactive Program recording in one room that you started in another. This is entertainment freedom. Guide. THE FUTURE HAS ARRIVED. NOW GO AND ENJOy IT. Set or cancel recordings; identifies a single recording QUICk TIPS: Identifies a series recording ANyROOMTM DVR AnyRoomTM DVR is comprised of one HD DVR hub as your primary outlet and up Modify recording settings to 3 additional HD terminals that access the primary DVR via a network. Return to the previous screen ANyROOM DVR FUNCTIONS TM The primary DVR controls all DVR functions — scheduling, deleting, recording Play or resume the recording settings, pausing live TV and more. The networked terminals allow you to view, Restart the recording from sort, play, fast-forward, rewind, pause, skip ahead or skip back through your DVR the beginning recordings. Modify saved settings SCHEDULE RECORDINGS Recordings can only be scheduled on the primary DVR. You can also schedule Delete or cancel a recording your DVR recordings online with myDVR Manager at www.xfinityTV.com/dvr. The networked terminals only allow you to view completed recordings or those Set or remove program locks in progress. Indicates a scheduling conflict DELETE RECORDINGS Recordings can only be deleted from the primary DVR. If a recording is being View upcoming times for a played in another room, you cannot delete the recording until the recording is no program and recording options longer being viewed. Confirm a selection DVR FOLDERS Recordings of the same program are organized into a folder so they are easier to HELP & SERVICES sort through. If you want to view your programs individually, you can turn off DVR For more information, visit Folders through the DVR Setup menu on the primary DVR. www.comcast.com/anyroomdvr or call 1-800-XFINITY. myDVR MANAGER® Schedule your DVR recordings online www.xfinityTV.com/dvr or use your Apple or Android devices, and your shows will be ready to go when you get home. Just sign in at Comcast.net from any computer, scroll through your local TV listings and select the programs you want to record. Rewind and fast-forward live TV, pause for a break, or create your own instant replays with slow motion.Applicable equipment, installation and service fees apply. Programming limited to service available on each outlet. DigitalStarter subscription required to receive AnyRoomTM DVR service. Actual recording time is not guaranteed. AnyRoomTM DVRscan store up to 240 hours of standard-definition programming or up to 52 hours of high-definition programming. Not allprogramming and services are available in all areas. Ask your Comcast customer service representative for details.
NAVIGATING PARENTAL CONTROLSABOUT PARENTAL CONTROLSParental Controls allow you to keep your kids from seeing programs you DEFINING THE TVdon’t want them to watch. You can block specific channels, titles or shows RATINGS SYSTEMaccording to their ratings. You can also hide adult titles so they won’t In 1996 a TV ratings system was designedappear in the on-screen program guide. Another feature is the ability to to give parents information about the prevent your children from purchasing On Demand programs or Pay-Per- content and age-appropriateness of View Events without your consent. After setting a personalized four-digit television programs. These ratings can be code, you can set Parental Controls either from the Interactive Program used in conjunction with parental controls in Guide or while you are watching television. cable set-top boxes to filter out unwanted programs. ACCESS THE PARENTAL CONTROLS MENU RATINGS Press the button to display the Quick Menu and select the Lock icon. All Children SET CONTROLS 1. Access Parental Controls Menu Older Children 2. Create a Locks PIN 3. Choose categories to restrict Older Children - Fantasy Violence SET CONTENT LOCKS 1. Access Parental Controls Menu 2. Select TV Content Locks General Audience 3. Choose content to restrict HIDE TITLES Parental Guidance Suggested 1. Access Parental Controls Menu 2. Select Hide Titles 3. Choose from categories Parents Strongly Cautioned LOCK PROGRAM PURCHASES Mature Audience Only 1. Access Parental Controls Menu 2. Choose PINs Setup 3. Set Purchase PIN BLOCK ON DEMAND ACCESS 1. Access Parental Controls Menu 2. Select Service Locks MASTER LOCKS 1. Access Parental Controls Menu 2. Select Master Locks 3. Choose to Bypass or Clear Locks
XFINITY INTERNET XFINITY ® INTERNET Comcast is the nation’s largest residential Internet service provider with an advanced fiber-optic network that offers the fastest Internet so you can do more of what you want. CHOOSE THE RIGHT SPEED FOR YOU PERFORMANCE EXTREME 105 EXTREME 50 BLAST!® PERFORMANCE ECONOMy STARTER SPEEDS uP TO SPEEDS uP TO 20 12DOWNLOAD SPEEDS uP TO SPEEDS uP TO SPEEDS uP TO SPEEDS uP TO 105 50 Mbps Mbps 6 1.5 Mbps Mbps uP TO 25 MBPS WITH uP TO 15 MBPS WITH Mbps Mbps POWERBOOST ® POWERBOOST ®UPLOAD 10 Mbps 10 Mbps 4 Mbps 2 Mbps 1 Mbps 384 kbps $199.95 $99.95 $54.95 $44.95 $49.95 $26.95 /MONTH* /MONTH* /MONTH* /MONTH* /MONTH** /MONTH** GET ALL OF THESE GREAT FEATURES XFINITY TOOLS SMARTzONE® COMMUNICATIONS CENTER XFINITY makes communicating, staying safe online, and Free for XFINITY Internet and Voice subscribers! The SmartZone® managing your media easier than ever. Program your DVR Communications Center is packed with features sure to make online with MyDVR, access email on the go, protect your PC staying in touch easier. Quickly check your email and voice mail with Norton™ Security Suite, manage your photos and more. from the same place, manage your accounts and connect your address books into one Universal Address Book. NORTON™ SECURITY SUITE Enjoy your Internet experience knowing that Norton™ is GAMES CHANNEL helping to protect you — a $160 value. Play free online game favorites including puzzles, arcade, card and word games. POWERBOOST ® Delivers a burst of speed when you download your favorite SECURE BACkUP AND SHARE games, music and movies – making fast even faster! Get added protection with 2GB of online storage for your photos, videos and more. MYCOMCAST.NET The customizable homepage that lets you organize and COMCAST PHOTO CENTER display your stuff, the way you want it. The Comcast Photo Center includes Social Photos by Plaxo. Social Photos by Plaxo allows you to share, comment, and TV LISTINGS mark photos through Plaxo. Share your photos with friends, The easiest way online to find the best of what’s on family, or business connections from your SmartZone address — including On Demand and HD content — from the book. Add photos from other photo services convenience of your computer. such as Flickr, Facebook, and Picasa.