Comarch Client Reporting & Communication

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Comarch Client Reporting & Communication - learn more: http://www.comarch.com/finance/products/comarch-client-reporting-communication

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Comarch Client Reporting & Communication

  1. 1. Comarch Client Reporting & CommunicationCopyright Comarch 2010
  2. 2. Comarch Client Reporting & Communication Agenda • Introduction • The solution concept • Functional scope • Case study • Deployment models • Summary 2Copyright Comarch 2010
  3. 3. Comarch Client Reporting & Communication Introduction 3Copyright Comarch 2010
  4. 4. Comarch Client Reporting & Communication Challenges • Rising above the competition and winning business through superior client service and communication • Building long-term relations with top class investment advisory services and customized reporting • Providing clients with reliable and up-to-date information about performance and risk • Ability to conduct an educated discussion with the clients • Shifting efforts from operations to sales and customer services • Support for legal requirements regarding investment process support (MiFID, UCITS IV) 4Copyright Comarch 2010
  5. 5. Comarch Client Reporting & Communication The solution concept 5Copyright Comarch 2010
  6. 6. Comarch Client Reporting & Communication Solution Beneficiaries • Retail / HNWI Clients • Institutional Clients • Client Advisors / Sales Representatives • Portfolio Managers • Performance & Risk Analysts • Top & Mid Level Management • Operations & IT Teams 6Copyright Comarch 2010
  7. 7. Comarch Client Reporting & Communication • Support for new communication channels • Professional tools for advisory & sales activities • Mass report generation and distribution • Fund level and Client level reporting • Performance, Attribution and Risk analyses • Unified data source for all beneficiaries • High service efficiency, security and availability (Comarch Data Center) 7Copyright Comarch 2010
  8. 8. Comarch Client Reporting & Communication 8Copyright Comarch 2010
  9. 9. Comarch Client Reporting & Communication Functional scope 9Copyright Comarch 2010
  10. 10. Comarch Client Reporting & Communication Complexity & Proficiency 10Copyright Comarch 2010
  11. 11. Comarch Client Reporting & Communication Mobile Application & Customized Web Portal • New communications channels for advisors (dedicated offers, market comments & news, investment products & benchmarking) • Support for mobile devices (iPhone, iPad) • Customized report designing • Reports library maintenance (current and historical) • Client reports & custom portal setup 11Copyright Comarch 2010
  12. 12. Comarch Client Reporting & Communication Reporting • Mass report generation and distribution • Template design and management (multicurrency & multilanguage) • Report output (PDF, XLS, RTF) • Delivery method customization (email, Web portal, mobile devices) • Reporting process management 12Copyright Comarch 2010
  13. 13. Comarch Client Reporting & Communication Performance and Risk Measurement Calculation engine and dedicated tool for analysts /risk managers (ad-hoc and scheduled analyses): • Top holdings • Historical portfolio value • Client portfolio return vs benchmark • Country or sector allocation vs benchmark • Differential return • Up / Down market ratios • Style distribution • Fund position and return • Best contributors / Biggest detractors • Fund liquidation • Attribution analysis (sector & country) • Excess return • Performance & risk analysis 13Copyright Comarch 2010
  14. 14. Comarch Client Reporting & Communication Data Management & Integration • Data integration and unified source for all beneficiaries (ETL process) • Data mining and drill-down functionality • Data Warehouse based on generic data model • Compliance & data security 14Copyright Comarch 2010
  15. 15. Comarch Client Reporting &Communication Investment Communication Technology & Security • Three Tier architecture – fully web based & integrated • Comarch Data Center (CDC) – Hardware: IBM Blade servers with Central Storage – SLA: System availability at 99.99% (annually) • Security – Physical: internal procedures (CDC), OWASP principles (Open Web Application Security Project) – Software: electronic signature, certificate authority, cryptographic keys and certificates carrier – Database: segregation of duty, need-to-know, least privileages • SAS 70 Audit (Type I and Type II) 15Copyright Comarch 2010
  16. 16. Comarch Client Reporting & Communication Case study 16Copyright Comarch 2010
  17. 17. Comarch Client Reporting & Communication SKAGEN Funds – case study SKAGEN Funds is a leading Norwegian funds management company with more than 15 billion EUR AuM. It is present in 8 European countries. Main goals: • To deliver user friendly, efficient and reliable tools for creating retail and institutional client reporting that meets today’s demands and future needs. • To gain a competitive advantage by delivering reliable information, about Skagen’s performance, to institutional and retail clients • The easy creation of all kinds of reports directed towards Skagen’s clients; concerning clients, securities and fund performance in the client context • To integrate necessary data and automate the reporting process • To significantly decrease the risk of human mistakes by decreasing the amount of manually created reports and implementing quality assurance procedures 17Copyright Comarch 2010
  18. 18. Comarch Client Reporting & Communication SKAGEN Funds – a change for the better Item Past Present Change No. of generated reports 5 000 200 000 ↑ Percentage of clients receiving reports 5-10% (irregulary) 100 % (on monthly basis) ↑ Duration of report generation About 10 days (selected clients) Max 5 days (all clients) ↓ Report preparation and delivery Manual (MS Excel, mail) Fully automated ↑ Data accuracy for analyses Monthly holdings Transaction level ↑ Customer service Standard (one template) Individual approach ↑ Analyses & Report currencies 1 7 ↑ Languages (customization of client communication) 2 6 ↑ Report sections 10 20-30 ↑ Employment # # - Client Satisfaction   ↑ 18Copyright Comarch 2010
  19. 19. Comarch Client Reporting & Communication SKAGEN Funds – business case • Web portal for Retail & Institutional Clients • Performance & Risk tool to calculate sections to be used on reports and for internal use by Skagen Analysts • Business Intelligence solution used for report generation • Data warehouse collecting information from all sources used by Skagen (own and external) to provide a unique data source for all components • Hosting of the platform in Comarch Data Center • Long-term maintenance 19Copyright Comarch 2010
  20. 20. Comarch Client Reporting & Communication Deployment models 20Copyright Comarch 2010
  21. 21. Comarch Client Reporting & Communication Platform configuration & deployment Flexible deployment approach: • In-house implementation • SaaS model Comarch Data Center 21Copyright Comarch 2010
  22. 22. Comarch Client Reporting & Communication Summary 22Copyright Comarch 2010
  23. 23. Comarch Client Reporting & Communication Our strengths • Complex offer for different kinds of investment management business: – Generic data models – Excellent report layouts – Highly configurable performance & risk module • High solution scalability suitable for every business size • Service efficiency, security and availability: – Comarch Data Centers in various EU locations – Unique experience in modern technologies and IT security • Flexible implementation and deployment approach (in-house, SaaS) 23Copyright Comarch 2010
  24. 24. Comarch Client Reporting & Communication The main advantages of CRC platform • Increasing sales opportunities via a customized client service • Among others, focuses on improving awareness and education of the end client • Client communication using modern web and mobile technologies • Professional Client portal – direct access to fund performance, commentaries, offers, reports etc. • Generation of top class reports for clients (retail & institutional) • Possibility to design own report/template • Interactive platform for internal use with unified data source and analytical tools 24Copyright Comarch 2010
  25. 25. Thank youCopyright Comarch 2010

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