Enhancing airline economics Comarch Frequent Flyer Comarch Frequent Flyer (CFF) is a new generation enterprise-class application that supports airline loyalty programs. This comprehensive suite of business applications enables the smooth management of all kinds of loyalty programs and for any type of airline; be it a legacy, regional, low cost or hybrid carrier.Software meeting your needsComarch Frequent Flyer is the application that supports the friendly web interface, they allows for the flexible definitionmanagement of airline loyalty programs. This modular application of business rules in terms of: tenders (points, miles), accrual,enables the accrual of loyalty points and their redemption for redemption, promotion and elite tiers.awards. The scalable architecture of the system is able to matchthe growth of an airline’s sales and its subscriptions of newloyalty program members. A set of interfaces complying with the Customer Web Portal (CWP)enterprise architecture enhances its smooth integration withan airline’s software environment. Its modular structure and The portal, specifically designed for members of the program,extended parameterization mechanism facilitates customization provides the airline’s clients with access to online accountand development of dedicated solutions. The system has also an management, where passengers can view their account balanceeasy-to-use rule engine which allows business administrators and transaction history, order rewards (tickets, upgrades and more)to define rules without IT interference for a quick response to and view current promotions. In addition, the portal incorporateschanging market conditions. In addition, CRM tools support the options related to interaction between a program’s operator andeffective management of communication with customers, a its participants including enrollment features, automatic retro-company’s most valuable asset. claims and a mileage calculator. The portal can be integrated with an existing corporate website or developed as an entirelyFurthermore, due to its modular architecture, Comarch Frequent Flyer separate Internet site.is a system that greatly exceeds customer expectations. The corecomponent of the system - the Business Administration module -can be augmented with the Customer Web Portal, Contact Center Contact Center (CC)module, Business-to-Partner module and Logistics module as wellas other Comarch Airline Suite products. A modular structure allows Contact Center is a module designed for servicing loyalty programcustomers to choose the optimal combination of functionalities members via a call center. The application works with the CFFthus making Comarch Frequent Flyer an excellent choice for a database and supports the management of members’ accounts,system to manage an airline’s loyalty schemes. orders and claims as well as changes to parameters by designated users. The implemented CRM functionalities include tools for communication with program participants and the delegationBusiness Administration (BA) of tasks. The application also possesses functionalities for the efficient management of call center agents. The Internet browserThis module consists of straightforward tools for the management based interface enables secure use of the application from anyand administration of the application. Available through a user- location with Internet access.