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Seven steps to success with more efficient IT support thanks to self service.
Offering self service is an efficient way of creating direct economic benefits in the company by making financial savings on staffed support; but also indirectly, by enhancing the level of service offered to users. A study from HDI involving 1000 support organisations the world over shows that 72% use self service operations or are planning to do so soon. But how to get started properly? How do you persuade the organisation to go along with it? How do you gauge the benefits? Take a look at this white paper for seven concrete steps you can take, from strategy via communication and procedures to measurability.
White paper - Seven steps to success with more efficient IT support thanks to self service
Written by Per Strand ComAround and Therese Walvé ComAround