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SharePoint Training They Won't Forget
 

SharePoint Training They Won't Forget

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Developing SharePoint Training that end users and site owners can't forget. Presented by Columbus Brown at SharePoint Saturday Houston on 5/7/2011

Developing SharePoint Training that end users and site owners can't forget. Presented by Columbus Brown at SharePoint Saturday Houston on 5/7/2011

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    SharePoint Training They Won't Forget SharePoint Training They Won't Forget Presentation Transcript

    • Welcome
      SharePoint Training They Won’t Forget
      Columbus Brown II
    • Welcome to SharePoint Saturday Houston
      Thank you for being a part of the 2nd Annual SharePoint Saturday Houston
      Please turn off all electronic devices or set them to vibrate.
      If you must take a phone call, please do so in the hall so as not to disturb others.
      Thanks to our Platinum Sponsors:
    • Information
      Speaker presentation slides will be available at SharePointSaturday.org/Houston within a week
      Keep checking website for future events
      The Houston SharePoint User Group at www.h-spug.org, will be having it’s May meeting this Wednesday on May 11th. Please be sure to join us!
      Have a great day!
    • About Columbus Brown
      SharePoint Implementation Lead, Bell Helicopter Textron in Fort Worth, TX
      Education-BSME, MBA, LeTourneau University
      Specialties-Conceptual Aircraft Design, New Product Development, Project Management, SharePoint Administration and Governance 2007/2010
      Interests – Gourmet Cooking, Jazz Piano, Autocross, Aviation, Habitat for Humanity
      Strangest Career Moment- Suspending a Helicopter from the ceiling of a museum in Washington, DC while being filmed by local TV station.
    • Other Workshops
      Collaboration-Can Teams work together to achieve a common goal
      I am NOT your SharePoint Guru
      Sarcasm and You…….Really?
    • Training They Will Never Forget
      Audience:
      SharePoint Gurus and Business Hero's
      What you will Learn:
      Why Classes Are NOT Enough (End User & Site Owner)
      Business Value Of Properly Implemented SharePoint
      2020 Workplace
      Developing Memorable Training (End Users, Site Owners)
      Ways To Build Learning Communities (Advanced Users)
    • SharePoint Gurus & Business Hero’s
      SHAREPOINT
      GURU
      The one software platform which magically provides low cost solutions for collaboration, web content mgmt., doc. mgmt, enterprise search, business intelligence, and Web 2.0 features with minimal disruption to the business.
      The one who is regarded as having great knowledge, wisdom and authority in a certain area, and who uses it to guide others (teacher).
      (Sanskrit: गुरु)
      Really?
    • SharePoint Guru Roles
      Farm Administrator
      Evangelist/Architect
      Help Desk Support/Trainer
      Business Process Analyst
      Change Management Specialist
      Developer
      IT Project Manager
      Very few people are trained in all of the Guru roles and capabilities of SharePoint
    • SharePoint Business HERO’s
      SHAREPOINT
      HERO
      The one software platform which magically solves my business problems and keeps me from having to wait for weeks for IT to tell me NO when I can do it myself without their knowledge or supervision.
      The Highly Empowered Resourceful Operative (HERO1) , uses SharePoint for file storage, creating excel databases, vortals, and workflows to solve business problems.
      (Formally know as Shadow IT)
      Source: 1.) Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business; Josh Bernoff & Ted Schadler
    • SharePoint HERO Roles
      Site Owner
      End User- Viewer/Approver
      Designer
      Advanced Site Owner
      Power User
      Site Collection Administrator
      Farm Administrator
      Very few people are trained in the Business Roles and capabilities of SharePoint
    • Why Classes Are Not Enough
      Traditional Classroom Training is often:
      Expensive & difficult to get buy-in for funding for entire org.
      Technical and focus on multiple features
      Quickly forgotten before it is applied
      Not tied to overall business strategy and governance
    • Why Classes Are Not Enough
      End Users and Site Owners need:
      To be able to quickly find answers through people and organized information
      To understand what SharePoint is in the context of their organization and the business
      Community standards on roles, responsibilities, conduct, and content
      Templates & Standards on making business solutions
    • Why Classes Are Not Enough
      Power Users and Advanced Site Owners:
      To be able to quickly find advanced answers through people and organized information
      To understand what SharePoint is in the context of their organization and the business
      Understand how and when to use SharePoint
      Understand basic End User Support and Change Management principles
    • Value Of Proper Implementation
      Benefits
      Sources: 2.) Forrester Consulting: The Total Economic Impact of Microsoft SharePoint Server 2010, 3/2010; North, Jeffrey
      3.) Mckinsey Global Survey: How companies are benefiting from Web 2.0, 2010
      4.) The 2020 Workplace-How Innovative companies attract, develop, and keep tomorrow's employees today; Meister, Jeanne & Willyerd, Karie
    • Value Of Proper Implementation
      Risks
      Sources: 5.) Gartner: Strategic Best Practices for SharePoint 2010 Migration, G00211002, 3/2010; Tay, Gavin
      6.) Portalogiks: Seven Common Mistakes in Implementing SharePoint 2007
      7.) Gartner: Citizen Developers: Delivering Business Applications Outside of IT, 2009; Knipp, Eric
      8.) NextLabs: Compliance, Governance, & SharePoint, 2/2008; Ott, Chris
      9.) Credera: Governance: A Key Requirement for SharePoint 2010, 2/2010; Shankar, Sai
    • Get Ready for 2020 Workplace
      2020 Workplace – an organizational environment that provides an intensely personalized, social experience to attract, develop, and engage employees across all generations and geographies. 
      Not about technology, it is about creating community across a multi-generational workforce.
      Future value of employees will be determined by performance and how much they contribute knowledge and ideas back to the organization.
    • Get Ready for 2020 Workplace
      2020 Workplace – an organizational environment that provides an intensely personalized, social experience to attract, develop, and engage employees across all generations and geographies. 
      The future workplace needs to be collaborative, authentic, personal, innovative, and social within the context of your companies unique organizational culture. 
      Workforce engagement needs to be modeled with
      social recruiting (Facebook, Linkedin, ect.)
      hyper-connectivity (Facebook for enterprise)
      social learning (Collaborative & Immediate.
    • Social Learning Platform Features
    • Developing your Curriculum
      Understand the Business Drivers
      Map to roles, tasks, or organizations
      Determine your Audience & Delivery Methods
      Powerpoint standard decks
      Podcasts, Videos, CBT, Quick Start Cards
      Classroom
      Workshops (Enforces Governance)
      Leverage Existing content
      Microsoft Material, You Tube
      Nothing but SharePoint
    • Developing your Curriculum
      Collaborate with Training Vendors & HR
      Texas Grant
      Target your training costs
      Certifications
      Leverage your community!
      Make training an ongoing event
      Keep it fun and interactive
      Feed the troops
      Keep it simple
    • Sample Curriculum
      End Users
      Conduct, Navigation, Help
      Search, My Site, Terminology
      Upload a document, Check In/Out , Views
      Site Owners
      Site/Library/List Design (Purpose, People, Content)
      Permissions, Sharing Documents
      Discussion Boards, Meeting Workspaces
    • Ways To Build Learning Communities
      Start a FOCUS group
      Empower a cross functional site owners group
      Make governance more like the home owners association
      Sponsor workshops, again feed the troops, bring in speakers
      Encourage community and collaboration
    • Ways To Build Learning Communities
      Case Study
      Med. Size Company
      5,000-10,000 users
      SharePoint 2010 Training
      18 users all levels
      Team activities
      Interactive method
      Produced two solutions
      Presented to IT
    • What We Learned Today
      Classes Are NOT Enough (End User & Site Owner)
      Business Value Of Properly Implemented SharePoint
      2020 Workplace is coming, get ready
      Developing Memorable Training Events in line with Governance
      Build Learning Communities not just content
    • Questions?
      CB1492
      Columbus Brown
      Recommended Reading
      For Business Folks (HERO’s)
      The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today; Meister, Jeanne & Willyerd, Karie
      For IT Folks (GURU’s)
      Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business;Josh Bernoff & Ted Schadler
      SharePoint Deployment and Governance Using COBIT 4.1: A Practical Approach; Chennault, Dave & Strain, Chuck
    • Thanks to our Sponsors