SharePoint Training They Won't Forget
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SharePoint Training They Won't Forget

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Developing SharePoint Training that end users and site owners can't forget. Presented by Columbus Brown at SharePoint Saturday Houston on 5/7/2011

Developing SharePoint Training that end users and site owners can't forget. Presented by Columbus Brown at SharePoint Saturday Houston on 5/7/2011

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SharePoint Training They Won't Forget SharePoint Training They Won't Forget Presentation Transcript

  • Welcome
    SharePoint Training They Won’t Forget
    Columbus Brown II
  • Welcome to SharePoint Saturday Houston
    Thank you for being a part of the 2nd Annual SharePoint Saturday Houston
    Please turn off all electronic devices or set them to vibrate.
    If you must take a phone call, please do so in the hall so as not to disturb others.
    Thanks to our Platinum Sponsors:
  • Information
    Speaker presentation slides will be available at SharePointSaturday.org/Houston within a week
    Keep checking website for future events
    The Houston SharePoint User Group at www.h-spug.org, will be having it’s May meeting this Wednesday on May 11th. Please be sure to join us!
    Have a great day!
  • About Columbus Brown
    SharePoint Implementation Lead, Bell Helicopter Textron in Fort Worth, TX
    Education-BSME, MBA, LeTourneau University
    Specialties-Conceptual Aircraft Design, New Product Development, Project Management, SharePoint Administration and Governance 2007/2010
    Interests – Gourmet Cooking, Jazz Piano, Autocross, Aviation, Habitat for Humanity
    Strangest Career Moment- Suspending a Helicopter from the ceiling of a museum in Washington, DC while being filmed by local TV station.
  • Other Workshops
    Collaboration-Can Teams work together to achieve a common goal
    I am NOT your SharePoint Guru
    Sarcasm and You…….Really?
  • Training They Will Never Forget
    Audience:
    SharePoint Gurus and Business Hero's
    What you will Learn:
    Why Classes Are NOT Enough (End User & Site Owner)
    Business Value Of Properly Implemented SharePoint
    2020 Workplace
    Developing Memorable Training (End Users, Site Owners)
    Ways To Build Learning Communities (Advanced Users)
  • SharePoint Gurus & Business Hero’s
    SHAREPOINT
    GURU
    The one software platform which magically provides low cost solutions for collaboration, web content mgmt., doc. mgmt, enterprise search, business intelligence, and Web 2.0 features with minimal disruption to the business.
    The one who is regarded as having great knowledge, wisdom and authority in a certain area, and who uses it to guide others (teacher).
    (Sanskrit: गुरु)
    Really?
  • SharePoint Guru Roles
    Farm Administrator
    Evangelist/Architect
    Help Desk Support/Trainer
    Business Process Analyst
    Change Management Specialist
    Developer
    IT Project Manager
    Very few people are trained in all of the Guru roles and capabilities of SharePoint
  • SharePoint Business HERO’s
    SHAREPOINT
    HERO
    The one software platform which magically solves my business problems and keeps me from having to wait for weeks for IT to tell me NO when I can do it myself without their knowledge or supervision.
    The Highly Empowered Resourceful Operative (HERO1) , uses SharePoint for file storage, creating excel databases, vortals, and workflows to solve business problems.
    (Formally know as Shadow IT)
    Source: 1.) Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business; Josh Bernoff & Ted Schadler
  • SharePoint HERO Roles
    Site Owner
    End User- Viewer/Approver
    Designer
    Advanced Site Owner
    Power User
    Site Collection Administrator
    Farm Administrator
    Very few people are trained in the Business Roles and capabilities of SharePoint
  • Why Classes Are Not Enough
    Traditional Classroom Training is often:
    Expensive & difficult to get buy-in for funding for entire org.
    Technical and focus on multiple features
    Quickly forgotten before it is applied
    Not tied to overall business strategy and governance
  • Why Classes Are Not Enough
    End Users and Site Owners need:
    To be able to quickly find answers through people and organized information
    To understand what SharePoint is in the context of their organization and the business
    Community standards on roles, responsibilities, conduct, and content
    Templates & Standards on making business solutions
  • Why Classes Are Not Enough
    Power Users and Advanced Site Owners:
    To be able to quickly find advanced answers through people and organized information
    To understand what SharePoint is in the context of their organization and the business
    Understand how and when to use SharePoint
    Understand basic End User Support and Change Management principles
  • Value Of Proper Implementation
    Benefits
    Sources: 2.) Forrester Consulting: The Total Economic Impact of Microsoft SharePoint Server 2010, 3/2010; North, Jeffrey
    3.) Mckinsey Global Survey: How companies are benefiting from Web 2.0, 2010
    4.) The 2020 Workplace-How Innovative companies attract, develop, and keep tomorrow's employees today; Meister, Jeanne & Willyerd, Karie
  • Value Of Proper Implementation
    Risks
    Sources: 5.) Gartner: Strategic Best Practices for SharePoint 2010 Migration, G00211002, 3/2010; Tay, Gavin
    6.) Portalogiks: Seven Common Mistakes in Implementing SharePoint 2007
    7.) Gartner: Citizen Developers: Delivering Business Applications Outside of IT, 2009; Knipp, Eric
    8.) NextLabs: Compliance, Governance, & SharePoint, 2/2008; Ott, Chris
    9.) Credera: Governance: A Key Requirement for SharePoint 2010, 2/2010; Shankar, Sai
  • Get Ready for 2020 Workplace
    2020 Workplace – an organizational environment that provides an intensely personalized, social experience to attract, develop, and engage employees across all generations and geographies. 
    Not about technology, it is about creating community across a multi-generational workforce.
    Future value of employees will be determined by performance and how much they contribute knowledge and ideas back to the organization.
  • Get Ready for 2020 Workplace
    2020 Workplace – an organizational environment that provides an intensely personalized, social experience to attract, develop, and engage employees across all generations and geographies. 
    The future workplace needs to be collaborative, authentic, personal, innovative, and social within the context of your companies unique organizational culture. 
    Workforce engagement needs to be modeled with
    social recruiting (Facebook, Linkedin, ect.)
    hyper-connectivity (Facebook for enterprise)
    social learning (Collaborative & Immediate.
  • Social Learning Platform Features
  • Developing your Curriculum
    Understand the Business Drivers
    Map to roles, tasks, or organizations
    Determine your Audience & Delivery Methods
    Powerpoint standard decks
    Podcasts, Videos, CBT, Quick Start Cards
    Classroom
    Workshops (Enforces Governance)
    Leverage Existing content
    Microsoft Material, You Tube
    Nothing but SharePoint
  • Developing your Curriculum
    Collaborate with Training Vendors & HR
    Texas Grant
    Target your training costs
    Certifications
    Leverage your community!
    Make training an ongoing event
    Keep it fun and interactive
    Feed the troops
    Keep it simple
  • Sample Curriculum
    End Users
    Conduct, Navigation, Help
    Search, My Site, Terminology
    Upload a document, Check In/Out , Views
    Site Owners
    Site/Library/List Design (Purpose, People, Content)
    Permissions, Sharing Documents
    Discussion Boards, Meeting Workspaces
  • Ways To Build Learning Communities
    Start a FOCUS group
    Empower a cross functional site owners group
    Make governance more like the home owners association
    Sponsor workshops, again feed the troops, bring in speakers
    Encourage community and collaboration
  • Ways To Build Learning Communities
    Case Study
    Med. Size Company
    5,000-10,000 users
    SharePoint 2010 Training
    18 users all levels
    Team activities
    Interactive method
    Produced two solutions
    Presented to IT
  • What We Learned Today
    Classes Are NOT Enough (End User & Site Owner)
    Business Value Of Properly Implemented SharePoint
    2020 Workplace is coming, get ready
    Developing Memorable Training Events in line with Governance
    Build Learning Communities not just content
  • Questions?
    CB1492
    Columbus Brown
    Recommended Reading
    For Business Folks (HERO’s)
    The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today; Meister, Jeanne & Willyerd, Karie
    For IT Folks (GURU’s)
    Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business;Josh Bernoff & Ted Schadler
    SharePoint Deployment and Governance Using COBIT 4.1: A Practical Approach; Chennault, Dave & Strain, Chuck
  • Thanks to our Sponsors