Business parenting
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Business Parenting

Business Parenting

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Business parenting Business parenting Presentation Transcript

  • Business Parenting
    Columbus Brown
    DFW SharePoint Users Group
    8/16/2011
  • Business Parenting
    Who needs to know about it?
    End Users, Administrators, IT, Decision Makers
    What you will get out of this session?
    Some valuable entertainment at my expense
    Practical steps to move from parenting to partnership
  • About Columbus
    Management Consultant – Slalom Consulting
    Education-BSME, MBA, LeTourneau University
    Specialties-Project Management, SharePoint Administration and Governance 2007/2010, Enterprise Collaboration, New Product Development
    Interests – Gourmet Cooking, Jazz Piano, Autocross, Aviation, Habitat for Humanity
  • Business Parenting
    When in the early developmental stages of the deployment of a collaboration system, improper approaches lead to a negative and costly parent-child relationship between end users and IT administrators. Users are not children, and IT should not be parents. Partnership across the overall organization is the approach that maximizes the financial benefits and social opportunities across the organization.
    DONE!
  • Questions
    Who has kids or has relatives with kids?
    Who likes having kids?
    Who is a member of an IT organization?
    Who uses social media?
  • Business Parenting
    What is Business Parenting?
    Why is this so costly?
    What are the stages of development?
    How do I navigate around common obstacles?
    Moving from Business Parenting to Business Partnership
  • What is Business Parenting?
    An approach to developing disciplined collaboration that moves from parent-child relationships to authentic business partnerships.
    Accounts for the collaboration maturity level of the communities within an organization
    Seeks to develop communities to higher levels of collaboration over time
  • An IT professionals take on her clients kids
    “They are demanding, selfish, unappreciative, and cost you a lot of money, yet bring unimaginable joy when they achieve the simplest things that we take for granted”
    Sound familiar?
  • Symptoms of Bad Parenting
    Inappropriate public behavior
    Whining
    Tantrums
    Abusive Language
    Lack of boundaries
    Disrespect for authority
    Hitting, spitting, and quitting
    Taking others toys
  • Symptoms of Bad Business Parenting
    End users are using the system inappropriately
    End users complain about the collaboration tool
    Decision makers give ultimatums for immediate changes to the system
    Admins say end users are not using the system
    Admins get repeated requests for basic tasks like permissions, finding things (nagavation), number of requests are overwhelming
  • Symptoms of Bad Business Parenting-Cont.
    End users frustrated at constantly have to ask permission from IT to do simple things quickly
    End users can’t find information, and limited training is readily available
    Company has a collaboration tool but people are still unwilling to: help, seek input, work with each other, or play well with others
    Each side feels like a parent wishing the other would grow up and get out of their house.
  • Why is this so costly?
    No home training, and no rules, leads to inappropriate behavior. If I don’t discipline you, the police will and I will end up bailing you out.
    No end user training, and inadequate governance, leads to inappropriate usage and IT ends up cleaning up the mess.
  • Why is this so costly?
    Business strategy can be affected without appropriate governance.
    IT bottlenecks are created without proper training
    Estimated cost of not properly implementing Sharepoint for a midsize company (6000 users). $1-$2 million
    ROI is lost when end users are not using solution fully or appropriately.
  • What are the stages of child development?
    Infants
    Communicate by crying
    Explore w/hands and mouth
    Need constant nurturing
    Toddler
    Speaks 50 words
    Creeps, Crawls then Walks
    Loves the word NO
    Childhood
    Speaks sentences, 2500 words
    Plays with others
    Does basic “tasks” independently
    Wants to have and be like friends
  • What are the stages of child development?
    Preadolescence
    Begins to separate from parents
    Silliness rules
    Peer pressure
    Clumsiness and rapid growth
    Adolescence
    Rocky path to independence and separation
    Heavily influenced by their peers
    Seek out advice from friends instead of parents
    Friendship and romance
    Adulthood
    Independent
    Self-sufficient
    Responsible
    Accountable
  • What are the stages of collaboration?
    Document Storage- Infants
    Information Creation - Toddlers
    Leveraging – Childhood/Preadolescence
    Sharing - Adolescence
    Process Enablement - Adulthood
  • How do I navigate the common obstacles?
    Identify the stage of each community
    Empower users to grow their communities to the next stage. Adjust training to target stages instead of just roles
    Push for training and governance on financial grounds
  • Moving from Parenting to Partnership
    • Use the Montessori approach for ongoing training
    • Users ultimately are not children, and IT should not be parents.
    • Partnership is when the two sides work together as responsible adults to the benefit of the team
  • Questions?
    CB1492
    Columbus Brown
    Recommended Reading
    For Business Folks (HERO’s)
    The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today; Meister, Jeanne & Willyerd, Karie
    For IT Folks (GURU’s)
    Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business;Josh Bernoff & Ted Schadler