Colorado HealthOP's stellar customer service team at Loomis
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Colorado HealthOP's stellar customer service team at Loomis

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Colorado HealthOP's stellar customer service team at Loomis Colorado HealthOP's stellar customer service team at Loomis Presentation Transcript

  • Employee name: Renee Length of service: 4 ½ years What makes for great customer service? I believe good service is made when you follow the golden rule. Every one of our customers is a loved one to someone...a mother, brother, sister, son or daughter. If we think about how we would want someone to treat our loved ones it makes it clear. Everyone is important. The people we speak to may be going through some of the worst times of their life. Good service, maybe even a small gesture, could mean the world to someone.
  • Employee name: Lori Length of service: 11 years What makes for great customer service? Personal service, anticipating the caller’s needs. Educating the caller to prevent future issues. Be friendly. Be prompt. Stand behind what you sell. Honor promises. Get it right the first time. If immediate resolution is not possible, swift resolution with a follow up call or email is imperative.
  • Employee name: Theresa Length of service: 1 year 3 months What makes for great customer service? What I feel makes for good customer service, is someone who really cares about what the caller is calling about, what their issue is and goes above and beyond to resolve it. A customer should never have to call back about the same issue multiple times :) I to have been that customer and it is VERY frustrating to think that your issue is resolved and come to find out, in fact, it was not. View slide
  • Employee name: Danielle Length of service: 5 years What makes for great customer service? Going the extra mile to fix every problem and address every question the first time. View slide
  • Employee name: Athena Length of service: 9 months What makes for great customer service? I think good customer service is being able to listen to our callers questions and needs, understanding what our customers are asking of us, and then being able to educate the caller as well resolve any problems. We should remain friendly at all times. Any tasks that we tell our customers we will complete we should handle in a timely manner as well as follow up with those customers.
  • Employee name: TINA Length of service: As long as it takes What makes for great customer service? Tina was unavailable for comment, as she was taking a customer call, something which she values above all else.
  • Employee name: CHRISTINA Length of service: 1 YEAR What makes for great customer service? Going the extra mile on every call and putting the customer at ease.
  • Employee name: DEBRA Length of service: 5 months What makes for great customer service? I believe good customer service involves listening & resolution.
  • Employee name: Scott Length of service: 5 months What makes for great customer service? Educating the caller and 1st call resolution.
  • Employee name: Sabrina Length of service: 5 months What makes for great customer service? What I consider great customer service is leaving the member with a positive feeling after acknowledging their concerns and providing a resolution that they are happy with.
  • Employee name: Christine Length of service: 9 months What makes for great customer service? Customer Service = listen, acknowledge, confidence and follow through.
  • Employee name: Daniel Length of service: 2 years What makes for great customer service? Good customer service is taking responsibility for the first impression of a business which includes being knowledgeable, willing to provide solutions, committing to deadlines, and going the extra step for customers
  • Employee name: Jo Length of service: 11 years What makes for great customer service? Good customer service is found in a friendly voice, one who listens to the member's concerns, understands those concerns, provides clear explanation of the answers to their questions and if necessary has follow-up when a resolution is found.
  • Employee name: Tricia Length of service: 6 months What makes for great customer service? Customer service means working together as a team with one goal in mind, the customer/member. Making sure they walk away with the best experience possible each and every time.
  • Employee name: Natalie Length of service: 2 years What makes for great customer service? I believe patience, respect, and listening to our customers is what good customer service is all about.
  • Employee name: Andy Length of service: 16 years What makes for great customer service? Making sure the customer knows you care about their problem. Following up with the customer when a follow-up is needed.
  • Employee name: Lori Length of service: 7 years What makes for great customer service? Great customer service is listening attentively to the caller, actively acknowledging them as they speak and accurately and efficiently answering their questions or resolving their concern.
  • Employee name: Keri Length of service: 10 months What makes for great customer service? Good Customer Service is established by sharing a team goal of desiring what is best for the client; exhausting all possible venues within one's shared responsibilities to assure a satisfying, memorable experience at each point of interaction.
  • Employee name: Liz Length of service: 7 years What makes for great customer service? Good Customer Service is actively listening, positive presentation ( tone), acknowledging, resolving and always follow through!
  • Employee name: JP (john) Length of service: 3 years What makes for great customer service? Having a fun attitude, connecting with your caller, personalizing the situation, and getting resolution in a fast, efficient, professional, and fun matter!
  • Employee name: SaraH Length of service: 6 months What makes for great customer service? Good Customer Service: making the customer feel at ease and treating them like you'd like to be treated when you're calling somewhere.
  • Employee name: Emily Length of service: 1 year What makes for great customer service? Good customer service means helping and education customers efficiently, in a friendly manner so they are more than satisfied by the end of the call.
  • Employee name: Sherry Length of service: 2 years What makes for great customer service? Good customer service is going above and beyond --always listening and trying to make sure the customer is always satisfied.
  • Employee name: Brian Length of service: 2 ½ years What makes for great customer service? I believe good customer service is acknowledging the member/ provider issue or concern, taking ownership of every call, finding a resolution in a timely matter, being pleasant and letting the caller know you as a rep care and heard the concern or problem and will do what you can to resolve the issue at hand.
  • Employee name: Shanda Length of service: 1 year What makes for great customer service? Good customer service is when I put myself in the caller’s shoes and understand them on personal level, so they know I am a member same as they are. Being able to understand and relate to the caller helps the caller to understand the rep as well. That to me is good customer service.
  • Employee name: Alysa Length of service: 1 year What makes for great customer service? Good customer service is: going above and beyond to try and help each and every customer.
  • Employee name: Teri Length of service: 14 years What makes for great customer service? I think that good customer service is having the customer at the end of the call be satisfied and understanding what was explained to them. I want my customer to feel like I understood them, and explained their items clearly to them so they don't have more questions or concerns when they hang up then when the call started.
  • Employee name: Arielle Length of service: 9 months What makes for great customer service? What makes good customer service is giving the customers more then what they want, explaining benefits and how they apply, and taking care of their concerns quick and efficiently.
  • Employee name: Kristie Length of service: 11 years What makes for great customer service? Stellar customer service includes empathetic, personalized, competent service. Being an active listener and following through on all promises. Placing yourself in the 'shoes' of the caller and treating them as a valued peer.
  • Employee name: Angie Length of service: 21 years What makes for great customer service? Good customer service to me is listening, being polite and courteous to the member and doing whatever it takes to make that member happy.
  • Employee name: Cindy Length of service: 1 year What makes for great customer service? Good customer service is paying attention to the customer’s needs, ensuring communication is effective and accurate. Adapting yourself and your service to the customer’s needs.
  • Employee name: Sherri Length of service: 8 years What makes for great customer service? Good customer service is being responsive to your customer's needs, and going the extra mile for them.
  • Employee name: Diane Length of service: 3 years What makes for great customer service? Good customer service is actively listening, following through, and doing what you say you are going to. It is about creating a "wow" experience and going above and beyond the norm. It is acting as a liaison not only for the members but for the providers as well. Customer service is the glue that holds a company together and keeps them coming back.
  • Employee name: Heather Length of service: 17 years What makes for great customer service? Great customer service means not just listening to the caller, but making sure they know they are heard and understood. Giving accurate and prompt information is essential. When a problem is involved, solving it as quickly as possible and following up with the member is key.
  • Employee name: Tyrone Length of service: 4 months What makes for great customer service? I think good customer service is being a good listener. Taking the time to identify customers’ needs by asking questions and concentrating on what the customer is saying, listening to their words, tone of voice ,and how they feel. Treating people with courtesy and respect. Never arguing with a customer and at the end leaving the customer satisfied no matter what the outcome.
  • Employee name: Damaris Length of service: 1 year What makes for great customer service? I believe good customer service is LISTENING, UNDERSTANDING, FOLLOWING THROUGH and FINDING A RESOLUTION. Thank you!
  • Employee name: Brittany Length of service: 2 months What makes for great customer service? I believe that giving great service entails building professional relationships with customers and having the ability to empathize with their needs and situations. Great service involves more than being friendly, it means to show genuine kindness by consistently going above and beyond the customer's expectations.
  • Employee name: Chevon Length of service: 4 months What makes for great customer service? I believe communication makes good customer service, not merely clearly articulating and explaining benefits and insurance in general, but LISTENING is a fundamental skill attributed to customer service representatives. Actively listening allows us to identify the nature of the issue, not just the current issue being experienced.
  • These two ladies supported us in every way possible
  • Jim provides his own version of support: “Cream and sugar? One lump or two?” – Jim Loomis