Commercial Real Estate ServicesEurope, Middle East and AfricaAccelerating success.                                  the Co...
Colliers International is the leader in global realestate services defined by our spirit of enterprise.Through a culture o...
COLLIERS INTERNATIONALAT A GLANCE*¤1.2B 116MIN ANNUAL                                      SQUARE METERS                  ...
Brokerage Sales & Leasing                                                 A commercial real estate lease or sale is often ...
Real Estate Management Services                                                                                           ...
Investment Services                                                                              Valuation and Advisory Se...
Development Solutions                          Our development solutions team is comprised of economic and                ...
Research                                                                                           Property Marketing     ...
Real estate is a location business.                                                                                       ...
Our Corporate Commitment                                                 As a company, and as individuals, Colliers Intern...
Colliers International EMEA Headquarters9 Marylebone LaneLondon W1U 1HLUnited Kingdom+44 20 7935 4499emea@colliers.comwww....
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Emea Company Brochure 2012


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  1. 1. Commercial Real Estate ServicesEurope, Middle East and AfricaAccelerating success. the Colliers International advantage | p. 1
  2. 2. Colliers International is the leader in global realestate services defined by our spirit of enterprise.Through a culture of service excellence, anda shared sense of initiative, we have integratedthe resources of real estate specialists worldwideto accelerate the success of our clients.When you choose to work with Colliers, you choose to work with the best. In addition to being highly skilledexperts in their field, our people are passionate about what they do. And they know we are invested in theirsuccess just as much as we are in our clients’ success.This is evident throughout our platform — from Colliers University, our proprietary education and professionaldevelopment platform, to our client engagement strategy that encourages cross-functional service integration,to our culture of caring.We are joined by a shared set of values and ethics that have shaped a collaborative environment throughout ourorganisation that is unsurpassed in the industry. That’s why we attract top recruits and have one of the highestretention rates in the industry. Colliers International has also been recognised as one of the ‘best places to work’by top business organizations in many of our markets across the world. the Colliers International advantage | p. 01
  3. 3. COLLIERS INTERNATIONALAT A GLANCE*¤1.2B 116MIN ANNUAL SQUARE METERS ** Our ServicesREVENUE UNDER MANAGEMENT (1,248.3M square feet)12,200 Colliers International offers a comprehensive portfolio of real estate Colliers International provides specialised services to services to occupiers, owners and investors on a local, regional, national owners and occupiers on a local, regional, national and international basis.  and international basis. The foundation of our servicePROFESSIONALS Our services include: is the strength and depth of our specialists. Our522 62 • BROKERAGE SALES AND LEASING – LANDLORD REPRESENTATION clients can depend on our ability to draw on years of – TENANT REPRESENTATION • CORPORATE SOLUTIONS direct experience in the local market. • Development Solutions • INVESTMENT SERVICESOFFICES COUNTRIES • PROJECT MANAGEMENT • Real Estate Management Services Our professionals know their communities and the¤49B • VALUATION AND Advisory Services industry inside and out Whether you are a local firm We cover the following core sectors as well as many specialised property types: or a global organisation; we provide creative solutions • Office • Industrial and Logistics for all your real estate needs.IN TRANSACTION VALUE • Retail • Hotel • Residential • Mixed use * BASED ON 2011 RESULTS ** The combination of Colliers International and FirstService results in 205 million square meters under management - the 2nd largest in the world. the Colliers International advantage | p. 03
  4. 4. Brokerage Sales & Leasing A commercial real estate lease or sale is often a landmark event TENANT REPRESENTATION WE Recognise that exceptional results require more than just transactional for a company—representing a new office, new facility or new Leases are often landmarks in the lifetime of a business, marking a significant investment of expertise. That’s why we’ve built an time and resources in your building’s physical space, which will have a long-term impact on opportunity to generate business. We don’t approach these integrated platform of complementary your business. Our tenant representation teams are experts at crafting real estate strategies landmarks simply as transactions; we see them as opportunities to suit your current and future needs. Our experts: services to achieve your business goals. to further advance our clients’ overall business goals, whether it’s ››Guide stakeholders through the selection process Our teams take into consideration your complete spectrum of requirements and their first time dealing with a property asset or the management ››Provide in-depth analysis of market conditions and trends to ensure the best possible connect you with strong, accountable of a large portfolio. choice is made specialists who can maximise the value ››Identify potential hurdles and top tenant mistakes to keep your relocation or renewal of your property assets. LANDLORD REPRESENTATION process on target with minimal disruption to your business and productivity We work to understand your short and long-term objectives for ownership and develop a brokerage SERVICES INCLUDE: leasing strategy to achieve the maximum return on investment. Our landlord leasing teams SALES REPRESENTATION • FACILITY RELOCATIONS & ACQUISITIONS provide a clear overview of competing properties and market trends. Our systemized • BUILD-TO-SUIT approach to analysis, marketing and communication ensures you’ll never miss a prospect. Our sales teams achieve the best price for your property through a system of broad market • LEASE RENEGOTIATIONS & RENEWALS Our leasing specialists help you: exposure to generate immediate investor interest. You will have direct access to: • DISPOSITIONS & SUBLEASES ››Identify competitive advantages and opportunities for improvement ››Experts in valuation, property management and project management to ensure your building • SPACE EXPANSION & CONSOLIDATION • IN-DEPTH LOCATION ANALYSIS ››Create a specific go-to-market strategy tailored to your business needs is optimally positioned for sale • SUPPLIER/EMPLOYEE MAPPING ››Apply best-in-class marketing tools to segmented targets ››Marketing technology tools that can enhance information security, reduce tenant disruption • BUSINESS UNIT ANALYSIS/WORKPLACE DESIGN and create a competitive bidding environment • EMPLOYEE SURVEYS ››Generate strong interest and feedback from prospects • LEASE & OPERATING COST AUDITS ››Professional advice throughout the negotiating process to swiftly close at your optimal price • CONSTRUCTION & MAINTENANCE SUPERVISION • ASSET RESOLUTION • SUSTAINABLE BUILDING PRACTICES/ LEED® CERTIFICATION In addition to the comprehensive services we provide to our office, industrial, retail and investment clients, we also offer customized solutions for a wide range of niche industries.p. 04 | THE Colliers International ADVANTAGE the Colliers International advantage | p. 05
  5. 5. Real Estate Management Services Corporate Solutions Colliers International’s approach to institutional asset and property When it comes to real estate management, Our professionals specialise in understanding your unique needs WE MANAGE complex geographic, logistical we adhere to two key operating philosophies: and market-driven demands that create management is unique in our industry. We have identified the putting our clients’ interests first and as an extension of your corporate real estate organisation or as a a competitive advantage. As your advisor, subtle drivers that enable us to manage property at a higher providing value-added expertise. total outsourced solution. The benefit of our knowledge and we will drive scenario planning and make standard and maximise asset value. We take care to understand your ownership commitment will provide you with exceptional service, whether recommendations that will maximise the goals and short and long-term plans for the it’s to complement your core business strategy, bring expertise to value of your property assets. While most firms just quantify asset value on a balance sheet, we take into account factors property. Our team connects with specialists your industry or assist with a new market or special asset type. such as tenant loyalty, the relationship and regular contact between managers and tenants, throughout our enterprise to build a Corporate solutions top tenant service requests and new opportunities for mutually beneficial tenant management strategy to directly address The EMEA Corporate Solutions team provides a centralised and SERVICES INCLUDE: collaboration. These factors are proven to add asset value over time by reducing turnover your needs. and operational costs and improving a building’s reputation in the market. integrated client services team to corporate occupiers that • Integrated • Transaction client services management real estate management SERVICES crosses all Colliers International services and specialises in: • Project management We empower our teams to create memorable tenant experiences that ultimately benefit the INCLUDE: portfolio management and strategic consulting, account, • Advisory services owner’s and the building’s bottom line. Our full-service team of professionals assigned to a – Workplace Consulting client’s property typically includes a property manager, a credit manager, a manager of • PROPERTY MANAGEMENT transaction and relationship management, lease administration – sustainability consulting • BUILDING OPERATIONS AND MAINTENANCE maintenance services and a service technician or building engineer. • FACILITIES MANAGEMENT and benchmarking. – corporate real estate strategy • LEASE ADMINISTRATION – portfolio optimiSation • PROPERTY ACCOUNTING – merger and acquisition support and consulting AND FINANCIAL REPORTING • Lease administration • CONTRACT MANAGEMENT • Facilities management AND LEASE ADMINISTRATION • Corporate finance • PRODUCT MARKETING AND LEASING • PROJECT MOVE MANAGEMENT • CONSTRUCTION MANAGEMENTp. 06 | THE Colliers International ADVANTAGE the Colliers International advantage | p. 07
  6. 6. Investment Services Valuation and Advisory Services Colliers International’s elite team of investment sales specialists Never in the history of real estate has valuation taken a more valuation and advisory services INCLUDE: see beyond the bricks and mortar to analyse how property pivotal role than in today’s business climate. A true and defensible • SINGLE ASSET AND PORTFOLIO VALUATIONS acquisition, ownership and disposition can accelerate the success assessment of property value can mean the difference between • APPRAISAL REVIEW/MANAGEMENT of your financial portfolio. reaching a critical goal – securing a loan, closing a sale, choosing • LEASE AND COST ANALYSIS the best asset – or failing to achieve it altogether. • INSURANCE VALUATION • ARBITRATION AND CONSULTATION We work with national and global institutions and investors to identify, evaluate and select • DISCOUNTED CASH FLOW ANALYSIS assets that best complement their portfolio, property performance, income goals, and risk Our valuation and advisory services are designed to deliver insight into a property’s • FEASIBILITY STUDIES profile. This often requires complex analysis and innovative thinking to provide a defensible, fundamentals, its competitors and the overall market dynamics affecting value, now and in • INVESTMENT ANALYSIS well-researched strategy for asset acquisition. the future. We believe that valuation can be a strategic asset for investors and owners, • HIGHEST AND BEST USE STUDIES provided that reporting is clear, prompt and addresses the big picture. Our consultants • TAX APPEALS • LITIGATION SUPPORT When the time is right for disposition, we provide a clear competitive analysis and share a commitment to delivering the highest level of service and the best experience transaction history of comparable assets to maximise the property’s momentum in the possible. We go the extra mile to deliver for our clients, whether this means meeting a tight market. Through our best-in-class marketing technology and our creative approach, we deadline or working with a complex and challenging property. drive strong investor interest in properties. At the same time, we work with you to preserve confidentiality, minimise disruption to tenants and prevent surprises in the due Our report production technology is unmatched in the industry. This secure, centralised diligence process. production system moves appraisals through the pipeline quickly and allows us to generate peripheral reports and high-volume portfolio orders without delay. Through our integrated platform, we offer owners debt placement, valuation and appraisal services, property assessment and management, and project management services to Our best-in-class approach has pushed the valuation industry forward to a higher standard increase the asset’s income stream and overall value. of service and accountability. We strive to continually raise the bar through our knowledge and systems to deliver distinctive, quality results. Our proven system of investment sales takes into account each investor’s unique priorities and weighted concerns for price, closure and risk. The outcome of our specialised approach is strategic development of the property’s competitive profile, speed to market and careful negotiation to ensure a smooth closure and the investment return.p. 08 | THE Colliers International ADVANTAGE the Colliers International advantage | p. 09
  7. 7. Development Solutions Our development solutions team is comprised of economic and We focus on a number of complementary and inter-related destination development specialists with international experience areas of service and advice at who offer investors and developers a truly comprehensive set of the cutting edge of development: solutions to the real estate challenges they face. • Development economics, strategy and policy • Complex mixed use developments Managed through five regional hubs in London, Boston, Hong Kong, Dubai and Riyadh, we • Enhancing the mix in development tailor our services to match each client’s specific requirements to provide you with a unique • Place and destination development and package of services designed to help you realise your ambitions. branding • Investment partnerships • Public and private sector partnering We are knowledgeable about the project lifecycle of complex mixed use developments, • Development management particularly in urban areas, and we really understand the process of urban planning and development, urban renewal and the increasing demand for green and sustainable development. And we focus on the design and delivery of development In addition, with our specialist Destination Consulting team, we understand what drives the solutions for a number of specific areas and types tourism and visitor economies of places, the value and contribution of events, arts, cultural of destinations, namely: and heritage attractions and how they can be successfully integrated into complex mixed use • Cityand town centres developments, enabling them to become destinations of choice for people and businesses. • Waterfronts and ports • Airport cities • Hotels and resorts • Sports stadia • Innovative forms for development such as “experience retail” • Healthcare developments • Workplacesp. 10 | THE Colliers International ADVANTAGE the Colliers International advantage | p. 11
  8. 8. Research Property Marketing We believe research services must offer more than data and Our approach considers the entire go-to-market historical perspective. That’s like looking in a rear-view mirror to see cycle of your property. That means positioning what’s next on the road ahead. Instead, we use research to help our the property, segmenting and targeting audience clients understand emerging trends and take advantage of the groups with a variety of tactics, developing cyclical nature of real estate. We help you harness this insight to creative programs to generate interest and make long-term decisions that affect your business and financial ensuring maximum exposure. portfolio. Once you’ve entrusted us with your business, we go to work That means connecting the dots between new construction starts, absorption and overall executing a detailed marketing strategy based on your targeted economic growth in a region. It also means guarding against trends that could squeeze your goals for the property. Our approach property marketing is not a business out of the expansion space it needs to thrive, or trends that could thwart a laundry list of marketing tactics. We distinguish our property redevelopment project before it’s delivered to market. marketing services from other firms in two ways: we segment your prospects to make the best possible use of marketing resources, and we drive prospects through a “transaction filter,” taking them from Our research teams work in partnership with our client service professionals to provide basic awareness of your property through the contract stage. multi-level support across all property types. Our expansive databases house detailed information on properties globally, including historical supply, demand, and absorption data, as As a result, our marketing system creates strong demand, a well as transaction comparables. competitive environment and a continuous feedback loop, allowing course corrections throughout the property marketing program. From this data, our research analysts produce quarterly reports by market and product type, We offer a wide range of value-add products and services related to reflecting market conditions in virtually every major world market. We combine this information property marketing from the straightforward (signage, advertising, with forward-thinking expertise to deliver custom reports based on your specific needs. This fliers) to the sophisticated (positioning campaigns, tours, websites). approach helps you respond to current conditions and plan for the future. We pride ourselves on creative marketing strategy that speaks to the benefits of your specific asset and its value to the end user.p. 12 | THE Colliers International ADVANTAGE the Colliers International advantage | p. 13
  9. 9. Real estate is a location business. Our clients That’s why we do business where you do business. Colliers represents a wide variety of companies and industries. Whether our clients are global brands with offices worldwide or local family-owned businesses, we’re committed to exceeding our clients’ expectations and delivering a memorable experience each and every time they choose to do business with us. ORGANIsATIONS THAT LOOK TO COLLIERS INTERNATIONAL TO ACCELERATE THEIR SUCCESS: 3M Celestica Guardian Life Insurance Parsons Brinckerhoff Abbey National Colonial Hilton Procter & Gamble Abu Dhabi Investment Company Co-Operative Group Hines Prudential Insurance Adobe Credit Suisse Holland & Knight Red Hat Agere Systems Cummins Honeywell Renaissance Allianz Degi HSBC Salvation Army Applied Materials Deka IHG Sara Lee Arcelor Mittal Dexus Property Group ING Clarion Siemens AT Kearney Equant/Orange John Lewis Partnership SEB Axa Ernst & Young Johnson & Johnson Standard Life Babcock and Brown Faurecia JPMorgan Chase The Coca Cola Company Bank of Scotland FedEx Kraft Tieto 2010 Barclays Foreign and Commonwealth Office Lend Lease Tyco ™ Blackrock Fujitsu Services L’Oreal Union Investments Blackstone Equity GE Capital Macquire UBS Capital One Goodyear Oracle Vodafone When you partner with Colliers professionals, you know you are getting the best local knowledge available, while gaining access to the same quality of local expertise regionally and in more than 520 markets around the world. Now that’s global business at its finest.p. 14 | THE Colliers International ADVANTAGE the Colliers International advantage | p. 15
  10. 10. Our Corporate Commitment As a company, and as individuals, Colliers International is committed to accelerating success in all facets of our business and communities. We continually strive to advance our personal knowledge, setting new standards of professional excellence through charitable giving, community involvement and environmental responsibility. Everyone Gives Sustainability Colliers International is the founding partner of Everyone Gives, a global giving program that As one of the world’s largest real estate service providers, Colliers is in a unique position to leverages the power of personal networks and technology to create the world’s most inclusive have a dramatic, positive impact on the environment while generating significant competitive and extensive giving event. People are empowered to support the causes they care about in advantage for our clients. Our leadership extends from addressing the impact of our own their own communities, and to multiply their gift through the power of their relationships, operations to advising clients on the benefits of sustainability to their bottom line, to playing a harvesting the world’s collective ability to create good. The program runs for one week every leadership role in the green building movement worldwide through our role as Founding year and in 2012 more than 12,000 individuals in 64 countries donated to 1,479 charities, Global Partner of the World Green Building Council. To help our professionals generate pledging almost US$750,000 in donations. sustained economic and ecological value for our clients and investors, we actively support them in their knowledge development. Colliers University offers more than 15 classes focused on sustainability and green building and has coached many of our professionals on achieving LEED® Accredited Professional and LEED® Green Associate status. Colliers University We offer our owner and landlord clients assistance with the greening of their properties, including assistance with LEED® Certification, property management and marketing the When we launched Colliers University (CU) in 2002, it was truly a novel concept within the benefits of sustainability to potential investors and occupiers. We help tenants select industry. Built on the premise that learning is a competitive advantage, CU has grown to include spaces that are aligned with their environmental, social and economic goals, including cost more than 1,000 classes and has helped accelerate the professional and personal success of savings, efficiency, employee wellness and productivity. Colliers International is the first more than 5,000 Colliers professionals. The curriculum offers a 360-degree approach to and only commercial real estate services provider to be a founding partner of the World learning with courses in commercial real estate, business and personal development. CU is not Green Building Council and the Regenerative Network. Additionally, we support national only a culture driver for the company internally; it is an outwardly competitive recruitment tool, Councils in the markets across the globe where we serve clients and have also been raising the bar in terms of the expertise of our professionals. This expertise directly benefits our instrumental in helping to form new national Green Building Councils by serving as clients and their success through better results and memorable experiences. ambassadors and advisors for these organisations. This document has been prepared by Colliers International for advertising and general information only. Colliers International makes no guarantees, representations or warranties of any kind, expressed or implied, regarding the information including, but not limited to, warranties of content, accuracy and reliability. Any interested party should undertake their own inquiries as to the accuracy of the information. Colliers International excludes unequivocally all inferred or implied terms, conditions and warranties arising out of thisp. 16 | THE Colliers International ADVANTAGE document and excludes all liability for loss and damages arising there from. This publication is the copyrighted property of Colliers International and/or its licensor(s). ©2012. All rights reserved. the Colliers International advantage | p. 19
  11. 11. Colliers International EMEA Headquarters9 Marylebone LaneLondon W1U 1HLUnited Kingdom+44 20 7935 4499emea@colliers.comwww.colliers.com
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