TheColliers InternationalAdvantageAccelerating success.
Colliers International is a leader in global realestate services, defined by our spirit of enterprise.Through a culture of...
COLLIERS INTERNATIONAL AT A GLANCE*$1.55B 979M IN ANNUAL                                                    COMMERCIAL SQU...
Brokerage Sales & Leasing                                                   A commercial real estate lease or sale is ofte...
Real Estate Management Services                                                                                           ...
Investment Services                                                                            Valuation and Advisory Serv...
Project ManagementPROJECT MANAGEMENT means                            Colliers International project management provides s...
Research                                                                                          Property Marketing      ...
Real estate is a location business.That’s why we do business where you do business.                                       ...
Our Corporate Commitment                                                   As a company, and as individuals, we are commit...
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Colliers International Company Brochure 2011


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Colliers International Company Brochure 2011

  1. 1. TheColliers InternationalAdvantageAccelerating success.
  2. 2. Colliers International is a leader in global realestate services, defined by our spirit of enterprise.Through a culture of service excellence and ashared sense of initiative, we integrate theresources of real estate specialists worldwideto accelerate the success of our partners.When you choose to work with Colliers, you choose to work with the best. In addition to being highlyskilled experts in their field, our people are passionate about what they do. And they know we are investedin their success just as much as we are in our clients’ success.This is evident throughout our platform—from Colliers University, our proprietary education and professionaldevelopment platform, to our client engagement strategy that encourages cross-functional service integra-tion, to our culture of caring.We connect through a shared set of values that shape a collaborative environment throughout our organi-zation that is unsurpassed in the industry. That’s why we attract top recruits and have one of the highestretention rates in the industry. Colliers International has also been recognized as one of the “best placesto work” by top business organizations in many of our markets across the globe. THE COLLIERS INTERNATIONAL ADVANTAGE | P. 01
  3. 3. COLLIERS INTERNATIONAL AT A GLANCE*$1.55B 979M IN ANNUAL COMMERCIAL SQUARE FEET UNDER Our Services REVENUE MANAGEMENT12,500 COLLIERS INTERNATIONAL offers a comprehensive portfolio of real estate services to occupiers, owners and investors on a local, regional, national and international basis.  The foundation of our service is the strength and depth of our specialists. Our clients depend on our ability to PROFESSIONALS draw on years of direct experience in the local market. Our512 61 OUR SERVICES INCLUDE: professionals know their communities and the industry • Brokerage and Agency – Landlord Representation inside and out. Whether you are a local firm or a global – Tenant Representation • Corporate Solutions organization, we provide creative solutions for all yourOFFICES COUNTRIES • Investment Services • Project Management real estate needs.$59.6B • Real Estate Management Services • Valuation and Advisory Services IN TRANSACTION VOLUME*Based on 2010 results. All statistics quoted in US dollars. Together, Colliers International and FirstService manage 2.2 billion square feet of property—second-largest in the world. THE COLLIERS INTERNATIONAL ADVANTAGE | P. 03
  4. 4. Brokerage Sales & Leasing A commercial real estate lease or sale is often a landmark TENANT REPRESENTATION TEAMS WE RECOGNIZE that exceptional results require more than just transactional event for a company—representing a new office, new facility Our tenant representation teams are experts at crafting real estate strategies to suit expertise. That’s why we’ve built an your current and future needs. Our experts: or new opportunity to generate business. We don’t approach integrated platform of complementary › Guide stakeholders through the selection process; these landmarks simply as transactions; we see them as services to achieve your business goals. opportunities to further advance our clients’ overall business › Provide in-depth analysis of market conditions and trends to ensure the best Our teams take into consideration your possible purchase choice is made; complete spectrum of requirements and goals, whether it’s their first time dealing with a property connect you with strong, accountable › Identify potential hurdles and top tenant mistakes to keep your relocation or renewal asset or the management of a large portfolio. process on target with minimal disruption to your business and productivity. specialists who can maximize the value of your property assets. LANDLORD LEASING TEAMS SALES TEAMS Our landlord leasing teams provide a clear overview of competing properties and Our sales teams achieve the best price for your property through a system of BROKERAGE SERVICES INCLUDE: market trends. Our systemized approach to analysis, marketing and communication ensures you’ll never miss a prospect. Our leasing specialists help you: broad market exposure to generate immediate investor interest. You will have • Facility Relocations and Acquisitions direct access to: • Build-to-Suit › Identify competitive advantages and opportunities for improvement; • Lease Renegotiation and Renewal › Experts in valuation, property management and project management › Create a specific go-to-market strategy tailored to your business needs; • Dispositions and Subleases to ensure your building is optimally positioned for sale; • Space Expansion & Consolidation › Apply best-in-class marketing tools to segmented target groups; and › Marketing technology tools that enhance information security, reduce • In-Depth Location Analysis › Generate strong interest and feedback from prospects. tenant disruption and create a competitive bidding environment; • Supplier/Employee Mapping • Business Unit Analysis/Workplace Design › Professional advice throughout the negotiating process to swiftly close • Employee Surveys at your optimal price. • Lease & Operating Cost Audits • Construction & Maintenance Supervision • Asset Resolution • Sustainable Building Practices/ In addition to the comprehensive services we provide to our office, industrial, Leed® Certification retail and investment clients, we also offer customized solutions for a wide range of niche industries.P. 04 | THE COLLIERS INTERNATIONAL ADVANTAGE THE COLLIERS INTERNATIONAL ADVANTAGE | P. 05
  5. 5. Real Estate Management Services Corporate Solutions Colliers International’s approach to institutional asset and WHEN IT COMES to real estate Our professionals specialize in understanding your unique WE MANAGE complex geographic, management, we adhere to two key logistical and market-driven demands property management is unique in our industry. We have operating philosophies: putting our needs as an extension of your corporate real estate that create a competitive advantage identified the subtle drivers that enable us to manage clients’ interests first and providing organization or as a total outsourced solution. You have the for you. As your advisor, we will property at a higher standard and maximize asset value. value-added expertise. We take care to benefit of our knowledge and commitment to provide you drive scenario planning and make understand your ownership goals with exceptional service, whether it’s to complement your recommendations that maximize the and short- and long-term plans for the value of your property assets. While most firms just quantify asset value on a balance sheet, we take into property. Our team connects with core business strategy, bring expertise in your industry or account factors such as tenant loyalty, the relationship and regular contact between managers and tenants, top tenant service requests and new specialists throughout our enterprise assist with a new market or special asset type. opportunities for mutually beneficial tenant collaboration. These factors are to build a management strategy to CORPORATE SOLUTIONS directly address your needs. Our integrated services platform delivers comprehensive solutions. We combine SERVICES INCLUDE: proven to add asset value over time by reducing turnover and operational costs and improving a building’s reputation in the market. dedicated professionals, process management, technology and market knowledge • Integrated Client Services with world-class service to deliver the best possible outcome for our clients. • Transaction Management REAL ESTATE MANAGEMENT • Project Management We empower our teams to create memorable tenant experiences that ultimately SERVICES INCLUDE: • Advisory Services benefit the owner’s and the building’s bottom line. Our full-service team of – Workplace Consulting • Property Management professionals assigned to a client’s property typically includes a property • Building Operations And Maintenance – Sustainability Consulting manager, a credit manager, a manager of maintenance services and a service • Facilities Management – Corporate Real Estate Strategy technician or building engineer. • Lease Administration – Portfolio Optimization • Property Accounting and – Merger And Acquisition Support Financial Reporting and Consulting In addition, we offer our clients and tenants access to the Colliers 24-Hour • Contract Management and • Lease Administration Service Center, which provides immediate and accountable responses. The Lease Administration • Facilities Management Service Center also provides service call analysis for each property to proactively • Product Marketing and Leasing • Corporate Finance solve building issues before they become major capital requirements. • Project Move Management • Construction ManagementP. 06 | THE COLLIERS INTERNATIONAL ADVANTAGE THE COLLIERS INTERNATIONAL ADVANTAGE | P. 07
  6. 6. Investment Services Valuation and Advisory Services Colliers International’s elite team of institutional investment Never in the history of real estate has valuation taken a more OUR REPORT production technology is unmatched in the industry. This secure, sales specialists sees beyond the bricks and mortar to pivotal role than in today’s business climate. A true and defensible centralized production system moves analyze how property acquisition, ownership and disposition assessment of property value can mean the difference between appraisals through the pipeline quickly can accelerate the success of your financial portfolio. reaching a critical goal—securing a loan, closing a sale, choosing and allows us to generate peripheral the best asset—or failing to achieve it altogether. reports and high-volume portfolio orders without delays. All appraisals We work with national and global institutions and investors to identify, evaluate and select are evaluated and approved by a central assets that best complement their existing portfolio, property performance requirements, Our valuation and advisory services are designed to deliver insight into a property’s review team to ensure our clients receive income goals, and risk profile. This often requires complex analysis and innovative fundamentals, its competitors and the overall market dynamics affecting value, now and in clear, concise, timely and error-free thinking to provide a defensible, well-researched strategy for asset acquisition. the future. We believe that valuation can be a strategic asset for investors and owners, appraisals. provided that reporting is clear, prompt and addresses the big picture. When the time is right for disposition, we provide a clear competitive analysis and transaction history of comparable assets to maximize the property’s momentum in Our consultants share a commitment to delivering the highest level of service and the best VALUATION AND ADVISORY the market. Through our best-in-class marketing technology and our creative experience possible. We go the extra mile to deliver for our clients, whether this means SERVICES INCLUDE: approach, we drive strong investor interest in properties. At the same time, we work meeting a tight deadline or working with a complex and challenging property. • Single Asset aAnd Portfolio Valuations with you to preserve confidentiality, minimize disruption to tenants and prevent • Appraisal Review/Management • Lease and Cost Analysis surprises in the due diligence process. Our best-in-class approach has pushed the valuation industry forward to a higher standard • Insurance Valuation of service and accountability. We strive to continually raise the bar through our knowledge • Arbitration and Consultation and systems to deliver distinctive, quality results. • Discounted Cash Flow Analysis Through our integrated platform, we offer owners debt placement, valuation and • Feasibility Studies appraisal services, property assessment and management, and project management • Investment Analysis services to increase the asset’s income stream and overall value. • Highest and Best Use Studies • Tax Appeals • Litigation Support Our proven system of investment sales takes into account each investor’s unique priorities and weighted concerns for price, closure and risk. The outcome of our specialized approach is strategic development of the property’s competitive profile, speed to market and careful negotiation to ensure a smooth closure and the investment return.P. 08 | THE COLLIERS INTERNATIONAL ADVANTAGE THE COLLIERS INTERNATIONAL ADVANTAGE | P. 09
  7. 7. Project ManagementPROJECT MANAGEMENT means Colliers International project management provides strategicdifferent things to different clients.Whether the requirement is large or leadership to both public and private sector clients, whosmall, simple or complex, our focus benefit from the dividends that best-in-class service provides:is on bringing a project to success. project cost savings, proactive risk management, and profitable strategies for sustainability.PROJECT MANAGEMENTSERVICES INCLUDE: We take pride in our reputation for seamless integration with clients’ in-house• Strategic Project Consulting expertise and resources and are committed to delivering projects on time and on• Bid Document Review™ budget. We offer total support when and where it is most required, whether it’s a• Construction Monitoring and single one-time requirement or full management of the project from start to finish. Delivery Management• Risk Management• Quality Assurance The foundation of our approach to project management is based on a single, powerful• Contract Administration and solution: a dedicated project leader working on behalf of the facility owner. You can Integrated Cost Control rely on our project leaders for the interpersonal, communication and team skills• Milestone and Performance Monitoring needed for project success.• Facility and Engineering Functionality Our multidisciplinary team has wide-ranging expertise in design and engineering disciplines and most are both PMP (Project Management Professional) certified and LEED® (Leadership in Energy and Environmental Design) accredited professionals. In fact, we have one of the highest accreditation ratios in the industry.P. 10 | THE COLLIERS INTERNATIONAL ADVANTAGE THE COLLIERS INTERNATIONAL ADVANTAGE | P. 11
  8. 8. Research Property Marketing Knowledge is a critical part of the service we offer our clients, and Once you’ve entrusted us with your business, research is a key component of this knowledge. Our research teams we go to work executing a detailed marketing work in partnership with our service professionals to provide clients strategy based on your targeted goals with the market intelligence required to support practical business for the property. Our integrated approach to decisions and provide multi-level support across all property types, property marketing includes considering ranging from data collection to comprehensive market analysis. the entire go-to-market cycle: targeting the right audience, positioning the property, Our expansive databases house detailed information on properties globally, including historical developing the creative materials and timing supply, demand, and absorption data, as well as transaction comparables. From this data, our research analysts produce quarterly reports by market and product type, reflecting market the sale or lease. conditions in virtually every major market in the U.S. and around the world. We combine this We offer a wide range of value-add products and services information with forward-thinking expertise to deliver more than what is readily available in related to property marketing from the straightforward terms of market data, including custom reports based on your specific needs. This approach (signage, advertising, fliers) to the sophisticated (positioning helps you respond to current conditions and plan for the future. campaigns, tours, websites). We pride ourselves on looking beyond the obvious to develop a unique, creative marketing GEOGRAPHIC INFORMATION SYSTEMS (GIS) strategy that speaks to the benefits of your specific asset and Colliers GIS is a full-service geographic consulting and mapping group providing cartographic, its value to the end user. demographic, and analytic products and services. Our deliverables vary from simple aesthetic maps to complex geographic analysis and site selection packages. Our scope is geographically scalable to meet your needs from a downtown core to an international landscape. GIS provides answers to complex questions, differentiates you from the competition, and adds tangible value to real estate transactions. The GIS team is committed to providing the highest level of innovative products and solutions with a strong focus on customer service, consultation, and the custom needs of our clients.P. 12 | THE COLLIERS INTERNATIONAL ADVANTAGE THE COLLIERS INTERNATIONAL ADVANTAGE | P. 13
  9. 9. Real estate is a location business.That’s why we do business where you do business. Our Clients Colliers represents a wide variety of companies and industries. Whether our clients are Fortune 500 brands with offices worldwide or local, family-owned businesses, we’re committed to exceeding our clients’ expectations and delivering a memorable experience. ORGANIZATIONS THAT LOOK TO COLLIERS INTERNATIONAL TO ACCELERATE THEIR SUCCESS: 24 Hour Fitness Cengage Honeywell Orange Business Services Sterling Savings Bank 3M Citibank Kamehameha Schools Panattoni Development Company Sutter Health 7-Eleven Clearwire Communications KBS Realty Advisors Parsons Brinckerhoff TIAA-CREF, Inc. The Coca-Cola Company KOLL/PER Pfizer Umpqua Bank AMB Property Corporation Colgate Palmolive Konica Minolta Plum Creek Timberlands United Nations Amcor PET Packaging USA, Inc. Costco LBA Realty PNC Bank Unum Amica Insurance Company CVS Caremark Lockheed Martin Prudential Insurance US Air Force Amylin Pharmaceuticals, Inc. Dorsey & Whitney, LLC MacMillan Publishers Qimonda North America Corp. US Bank Applied Materials Ernst & Young Manulife Reckitt Benkiser Verizon Arden Realty Faurecia Maximus Ropes & Gray LLP Wachovia Associated Press Fidelity Investments MIT Rosen Portfolio Walton Street Capital Atmel Corporation Frontier Bank Nexon America, Inc. RREEF Wells Fargo Bank Avnet, Inc. Goodyear Nippon Express USA, Inc. Salvation Army Wolters Kluwer Bank of America GSA Nortel Sanyo Logistics Corporation Blackstone/Equity Guardian Life Insurance Northeastern Mutual Life Insurance Sealy & Grant Bristol Myers Squibb Hanesbrands Inc. Northern Trust Sirius XM Radio Butler America Harsch Investment Properties ON Semiconductor Solo Cup CALPERS Hillwood Development Open Solutions Spansion LLC Capital One Holland & Knight Opus West Corporation SteelcaseWhen you partner with Colliers professionals, you know you are getting the best local knowledge available, while also gainingaccess to in-depth, local expertise in 512 markets around the world. Now that’s global business at its finest.P. 14 | THE COLLIERS INTERNATIONAL ADVANTAGE THE COLLIERS INTERNATIONAL ADVANTAGE | P. 15
  10. 10. Our Corporate Commitment As a company, and as individuals, we are committed to Sustainability accelerating success. We continually strive to advance our As one of the world’s largest real estate service providers, Colliers is in a unique personal knowledge, set new standards of professional position to have a dramatic, positive impact on the environment while generating sig- excellence through charitable giving, and elevate our nificant competitive advantage for our clients. Our leadership extends from address- ing the impact of our own operations to advising clients on the benefits of sustain- environmental responsibility. ability to their bottom line, to playing a leadership role in the green building movement worldwide through our role as Founding Global Partner of the World Green Building Council. Charitable Giving To help our professionals generate sustained economic and ecological value for our Colliers International contributes to hundreds of charitable organizations annually clients and investors, we actively support them in their knowledge development. by empowering our people to support the causes that are important to them and Colliers University offers more than 15 classes focused on sustainability and green that affect their families, friends, clients and communities. building and has coached many of our professionals on achieving LEED® Accredited In addition to local giving campaigns, Colliers USA Foundation provides financial and Professional and LEED® Green Associate status. resource support to both national and international disaster relief efforts. Recent Col- We offer our owner and landlord clients assistance with the greening of their prop- liers USA Foundation efforts include the Haiti Earthquake Aid Fund, Hurricane Katrina erties, including assistance with LEED® Certification, property management and Relief (in response to the devastation and loss affecting our southern U.S. communi- marketing the benefits of sustainability to potential investors and occupiers. We help ties), and the Kirinda Village Reconstruction Fund (following the Asia tsunami). tenants select spaces that are aligned with their environmental, social and economic goals, including cost savings, efficiency, employee wellness and productivity. Colliers University Colliers International is also the first and only commercial real estate services provider to be a founding partner of the World Green Building Council and the Regenerative Net- When we launched Colliers University in 2002, it was truly a novel concept within work. Additionally, we support national councils such as the US Green Building Council, the industry. Built on the premise that learning is a competitive advantage, CU in the markets across the globe. Colliers has also been instrumental in helping to form has grown to include more than 1,700 classes and accelerates the professional new national Green Building Councils around the world and serving as ambassadors and personal success of more than 7,500 Colliers professionals. The curriculum and advisors for these organizations. includes courses in commercial real estate, business and personal development. CU is not only a cultural driver for the company internally; it is an outwardly com- petitive tool and it raises the bar for our professionals’ expertise and service. This is a proven program: our professionals who take six or more core courses achieve three times the annual revenue growth, on average, compared to colleagues who take no classes.P. 16 | THE COLLIERS INTERNATIONAL ADVANTAGE
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