OSHA Recommendations  for Workplace Violence Prevention Programs in  Late-Night Retail Establishments
What Is Workplace Violence? Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in...
Workplace Violence <ul><li>Violence is a leading cause of workplace fatality, resulting in 856 deaths in 1997(BLS) </li></...
Extent of Problem <ul><li>Job-related homicides in retail trades accounted for almost half of all workplace homicides in 1...
Assaults and Homicides
Risk Factors <ul><li>Contact with the public </li></ul><ul><li>Exchange of money </li></ul><ul><li>Delivery of passengers,...
Risk Factors (Cont’d) <ul><li>Working alone or in small numbers </li></ul><ul><li>Working in high crime areas </li></ul><u...
OSHA’s Commitment OSHA has developed recommendations to assist employers in night retail establishments to develop workpla...
OSHA’s Commitment (cont’d) <ul><li>Recommendations are based on: </li></ul><ul><li>OSHA’s 1989 Safety and Health Managemen...
Occupational Safety and Health Act The OSH Act of 1970 mandates that, in addition to compliance with hazard-specific stand...
Recommendations <ul><li>Educational tool to help late-night retail employers  </li></ul><ul><ul><li>- design, select, and ...
Recommendations <ul><li>Not a standard </li></ul><ul><li>Does not create any new OSHA duties </li></ul><ul><li>Not a model...
Recommendations <ul><li>Developed for late night retail, especially </li></ul><ul><ul><li>- convenience stores </li></ul><...
Violence Prevention Program Elements <ul><li>Management Commitment and Employee Involvement </li></ul><ul><li>Worksite Ana...
Management Commitment <ul><li>Create and share a policy of violence prevention </li></ul><ul><li>Take incidents seriously ...
Management Commitment <ul><li>Hold employees accountable </li></ul><ul><li>Encourage prompt reporting and  tracking </li><...
Management Commitment <ul><li>Make sure employees who report problems or experience an incident are not punished or discri...
Employee Involvement <ul><li>Participate in surveys and offer suggestions </li></ul><ul><li>Assist in security analysis an...
Worksite Hazard Analysis <ul><li>Step-by-step, common sense look at the workplace to find existing and potential hazards. ...
Prevention Strategies <ul><li>Reduce the risk of robbery by: </li></ul><ul><ul><li>increasing the effort that the perpetra...
Hazard Prevention  and Control <ul><li>Engineering controls and workplace adaptation </li></ul><ul><li>Administrative and ...
Engineering Controls <ul><li>Door detectors, buzzers </li></ul><ul><li>Alarms </li></ul><ul><li>Bullet resistant barriers ...
Administrative and Work Practice Controls <ul><li>Integrate violence prevention into daily procedures </li></ul><ul><li>Mi...
Administrative and Work Practice Controls <ul><li>Lock delivery doors </li></ul><ul><li>Establish rules for workers leavin...
Post Incident Response <ul><li>Get medical care for injured victims </li></ul><ul><li>Report to police and other authoriti...
Training <ul><li>Ensure that all staff are aware of security hazards and protective procedures </li></ul><ul><li>Workers <...
Training <ul><li>Supervisors, managers and security personnel </li></ul><ul><ul><li>- same training as all other workers <...
Evaluation <ul><li>Recordkeeping </li></ul><ul><ul><li>Injuries </li></ul></ul><ul><ul><li>Incidents </li></ul></ul><ul><u...
Evaluation <ul><ul><li>Review the results of safety audits </li></ul></ul><ul><ul><li>Review post incident reports </li></...
Sources of Assistance <ul><li>OSHA Internet Site www.osha.gov </li></ul><ul><li>OSHA State Programs (California, Florida, ...
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Wv late nightretailppt

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Wv late nightretailppt

  1. 1. OSHA Recommendations for Workplace Violence Prevention Programs in Late-Night Retail Establishments
  2. 2. What Is Workplace Violence? Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting
  3. 3. Workplace Violence <ul><li>Violence is a leading cause of workplace fatality, resulting in 856 deaths in 1997(BLS) </li></ul><ul><li>The most common type of workplace fatality is a shooting during the robbery of a retail, service or transportation worker </li></ul>
  4. 4. Extent of Problem <ul><li>Job-related homicides in retail trades accounted for almost half of all workplace homicides in 1997 </li></ul><ul><li>Homicides in convenience and other grocery stores, eating and drinking places, and gasoline service stations constituted the largest share of homicides in retail establishments </li></ul>
  5. 5. Assaults and Homicides
  6. 6. Risk Factors <ul><li>Contact with the public </li></ul><ul><li>Exchange of money </li></ul><ul><li>Delivery of passengers, goods, or services </li></ul><ul><li>Having a mobile workplace such as a taxicab or police cruiser </li></ul>
  7. 7. Risk Factors (Cont’d) <ul><li>Working alone or in small numbers </li></ul><ul><li>Working in high crime areas </li></ul><ul><li>Working late, at night, or during early morning hours </li></ul><ul><li>Guarding valuable property or possessions </li></ul>
  8. 8. OSHA’s Commitment OSHA has developed recommendations to assist employers in night retail establishments to develop workplace violence prevention programs
  9. 9. OSHA’s Commitment (cont’d) <ul><li>Recommendations are based on: </li></ul><ul><li>OSHA’s 1989 Safety and Health Management Guidelines </li></ul><ul><li>State regulations or recommendations from CA, FL, and WA </li></ul>
  10. 10. Occupational Safety and Health Act The OSH Act of 1970 mandates that, in addition to compliance with hazard-specific standards, all employers have a general duty to provide their employees with a workplace free from recognized hazards likely to cause death or serious physical harm. This includes the prevention and control of the hazard of workplace violence OSHA will rely on Section 5 (a)(1) of the OSH Act (the “General Duty Clause”) for enforcement authority
  11. 11. Recommendations <ul><li>Educational tool to help late-night retail employers </li></ul><ul><ul><li>- design, select, and implement workplace violence prevention programs </li></ul></ul><ul><ul><li>- tailored to meet the specific needs and risk factors in their workplace </li></ul></ul>
  12. 12. Recommendations <ul><li>Not a standard </li></ul><ul><li>Does not create any new OSHA duties </li></ul><ul><li>Not a model program </li></ul><ul><li>Not a “one size fits all” answer </li></ul>
  13. 13. Recommendations <ul><li>Developed for late night retail, especially </li></ul><ul><ul><li>- convenience stores </li></ul></ul><ul><ul><li>- liquor stores </li></ul></ul><ul><ul><li>- gasoline stations </li></ul></ul><ul><li>Other late night retailers may find them helpful </li></ul>
  14. 14. Violence Prevention Program Elements <ul><li>Management Commitment and Employee Involvement </li></ul><ul><li>Worksite Analysis </li></ul><ul><li>Hazard Prevention and Control </li></ul><ul><li>Training </li></ul><ul><li>Evaluation </li></ul>
  15. 15. Management Commitment <ul><li>Create and share a policy of violence prevention </li></ul><ul><li>Take incidents seriously </li></ul><ul><li>Outline a security plan </li></ul><ul><li>Assign responsibility, authority and resources </li></ul>
  16. 16. Management Commitment <ul><li>Hold employees accountable </li></ul><ul><li>Encourage prompt reporting and tracking </li></ul><ul><li>Encourage employees to get involved and make recommendations </li></ul>
  17. 17. Management Commitment <ul><li>Make sure employees who report problems or experience an incident are not punished or discriminated (11c) against </li></ul><ul><li>Work with others to improve security </li></ul><ul><ul><li>- police </li></ul></ul><ul><ul><li>- landlords </li></ul></ul><ul><ul><li>- employer associations </li></ul></ul>
  18. 18. Employee Involvement <ul><li>Participate in surveys and offer suggestions </li></ul><ul><li>Assist in security analysis and inspection </li></ul><ul><li>Help evaluate prevention and control measures </li></ul><ul><li>Train other employees </li></ul><ul><li>Share on-the-job experiences with other employees </li></ul>
  19. 19. Worksite Hazard Analysis <ul><li>Step-by-step, common sense look at the workplace to find existing and potential hazards. </li></ul><ul><ul><li>- review records and past incidents </li></ul></ul><ul><ul><li>- workplace security analysis </li></ul></ul><ul><ul><li>- periodic safety audits </li></ul></ul>
  20. 20. Prevention Strategies <ul><li>Reduce the risk of robbery by: </li></ul><ul><ul><li>increasing the effort that the perpetrator must expend </li></ul></ul><ul><ul><li>increasing the risks to the perpetrator </li></ul></ul><ul><ul><li>reducing the rewards to the perpetrator </li></ul></ul>
  21. 21. Hazard Prevention and Control <ul><li>Engineering controls and workplace adaptation </li></ul><ul><li>Administrative and work practice controls </li></ul><ul><li>Post incident response </li></ul>
  22. 22. Engineering Controls <ul><li>Door detectors, buzzers </li></ul><ul><li>Alarms </li></ul><ul><li>Bullet resistant barriers </li></ul><ul><li>Visibility and lighting </li></ul><ul><li>Drop safes </li></ul><ul><li>Video surveillance </li></ul><ul><li>Height markers </li></ul>
  23. 23. Administrative and Work Practice Controls <ul><li>Integrate violence prevention into daily procedures </li></ul><ul><li>Minimal cash in register </li></ul><ul><li>Emergency procedures, systems of communication </li></ul><ul><li>Procedures to use barriers & enclosures </li></ul><ul><li>Increase staffing at high risk locations/times </li></ul>
  24. 24. Administrative and Work Practice Controls <ul><li>Lock delivery doors </li></ul><ul><li>Establish rules for workers leaving facility </li></ul><ul><li>Lock doors when not open, procedures for opening and closing </li></ul><ul><li>Limit access </li></ul><ul><li>Adopt safety procedures for off-site work </li></ul>
  25. 25. Post Incident Response <ul><li>Get medical care for injured victims </li></ul><ul><li>Report to police and other authorities </li></ul><ul><li>Inform management </li></ul><ul><li>Secure the premises - safeguard evidence </li></ul><ul><li>Prepare incident report immediately </li></ul><ul><li>Arrange appropriate psychological treatment for victims </li></ul>
  26. 26. Training <ul><li>Ensure that all staff are aware of security hazards and protective procedures </li></ul><ul><li>Workers </li></ul><ul><ul><li>potential risks </li></ul></ul><ul><ul><li>operational procedures </li></ul></ul><ul><ul><li>use of security measures </li></ul></ul><ul><ul><li>behavioral strategies </li></ul></ul><ul><ul><li>incident response </li></ul></ul><ul><ul><li>emergency action </li></ul></ul>
  27. 27. Training <ul><li>Supervisors, managers and security personnel </li></ul><ul><ul><li>- same training as all other workers </li></ul></ul><ul><ul><li>- additional training to help them recognize, analyze and establish controls </li></ul></ul>
  28. 28. Evaluation <ul><li>Recordkeeping </li></ul><ul><ul><li>Injuries </li></ul></ul><ul><ul><li>Incidents </li></ul></ul><ul><ul><li>Hazard analyses </li></ul></ul><ul><ul><li>Recommendations from police, consultants, employees </li></ul></ul><ul><ul><li>Hazard correction </li></ul></ul><ul><ul><li>Training and safety meetings </li></ul></ul>
  29. 29. Evaluation <ul><ul><li>Review the results of safety audits </li></ul></ul><ul><ul><li>Review post incident reports </li></ul></ul><ul><ul><li>Review minutes from safety meetings </li></ul></ul><ul><ul><li>Analyze trends in incidents, injuries, etc... </li></ul></ul><ul><ul><li>Consult with employees before & after worksite changes </li></ul></ul><ul><ul><li>Update information on violence prevention strategies </li></ul></ul>
  30. 30. Sources of Assistance <ul><li>OSHA Internet Site www.osha.gov </li></ul><ul><li>OSHA State Programs (California, Florida, Virginia, Washington have developed specific guidelines and recommendations) </li></ul><ul><li>OSHA Consultation Program </li></ul><ul><li>NIOSH </li></ul><ul><li>Trade Associations, Unions, Insurers, etc.. </li></ul>
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