CloudCamp Chicago - November 2013 Fighting Cloud FUD

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Slides from the November CloudCamp Chicago. This time, we fought off Cloud FUD "Fear, uncertainty, and doubt"

Lightning talks included in these slides:

Tech in Illinois - Fred Hoch, Chairman, Illinois Technology Association @fredhoch
- "A retrospective of the Cloud, then and now" - Michael Segel, Segel & Associates; Founder of CHUG @chihadoopusers
- "Scientific Clouds: Hard Numbers vs. FUD" - Steve Timm, Lead FermiCloud Project, FermiLabs @StevenCTimm
- "Enterprise Adoption - The Chasm is Crossed" - Sashi Desikan, Global Executive, Pega Cloud at PegaSystems @PegaSashi
- "hybrid cloud governance" - Mike Bresett, Account CTO, Unisys @bresett
- "How we fought and are fighting Cloud FUD" - Paul Inboriboon, Director of Tech Infrastructure,Alzheimer's
Association @inboriboon
- "Can you make your cloud rain at the press of a button?" Robert Clarke, Account Executive, Crissie Insurance Group @RobertKClarke

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CloudCamp Chicago - November 2013 Fighting Cloud FUD

  1. 1. Sponsored by CloudCamp Chicago “Fight the cloud FUD” Hosted by #cloudcamp @CloudCamp_CHI Thursday, November 21, 13
  2. 2. Sponsored by Emcee Ryan Koop, CohesiveFT Tweet: @RyanKoop #cloudcamp Hosted by #cloudcamp @CloudCamp_CHI Thursday, November 21, 13
  3. 3. Agenda Sponsored by 5:30 pm Introductions 5:45 pm: Lightning Talks Tech in Illinois - Fred Hoch, ITA @fredhoch  Chicago Cloud Security Alliance - Breandan Hart   "A retrospective of the Cloud, then and now" - Michael Segel, CHUG @chihadoopusers "Scientific Clouds:  Hard Numbers vs. FUD" - Steve Timm, FermiLabs @StevenCTimm "Enterprise Adoption - The Chasm is Crossed" - Sashi Desikan, PegaSystems @PegaSashi   "hybrid cloud governance" - Mike Bresett, Unisys @bresett "How we fought and are fighting Cloud FUD" - Paul Inboriboon, Alzheimer's Association  @inboriboon "Can you make your cloud rain at the press of a button?" - Robert Clarke, Crissie Insurance Group @RobertKClarke   6:15 pm: Unpanel 7:00 pm: Unconference 7:45 pm: Networking, drinks and pizza Thursday, November 21, 13 Hosted by #cloudcamp @CloudCamp_CHI
  4. 4. Thank you to everyone who pitched in for beers: Daniel Daza   Brendan Hart - Cloud Security Alliance   Tony Paolella - StrongerCloud  Jeff Stricker - EarthLink Business  Deenadayalan Narayanaswamy - FICO   Bryan Rogers - Armanino  Gregg Cooke - Technomath Doug Kaczor Thursday, November 21, 13
  5. 5. Mark your calendars Next Cloud Camp Chicago on Jan 23 Thursday, November 21, 13
  6. 6. Sponsored by Technology in Illinois Fred Hoch, CEO of TechNexus Tweet: @fredhoch @technexus #cloudcamp Hosted by #cloudcamp @CloudCamp_CHI Thursday, November 21, 13
  7. 7. Sponsored by Cloud Security Alliance, Chicago Chapter Brendan Hart, IT Vendor Management Tweet: @CloudSAChicago #cloudcamp Hosted by #cloudcamp @CloudCamp_CHI Thursday, November 21, 13
  8. 8. Sponsored by "A retrospective of the Cloud, then and now"  Presented by: Mike Segel, Segel & Associates Tweet: @chihadoopusers #cloudcamp Hosted by #cloudcamp @CloudCamp_CHI Thursday, November 21, 13
  9. 9. Sponsored by "Scientific Clouds:  Hard Numbers vs. FUD"   Presented by: Steve Timm, Lead of FermiCloud Project, FermiLabs  Hosted by Tweet: @StevenCTimm #cloudcamp #cloudcamp @CloudCamp_CHI Wednesday, November 20, 13
  10. 10. Scientific Clouds: Hard Numbers vs. FUD Fermi National Accelerator Laboratory: • Lead United States particle physics laboratory, Batavia IL • ~60 PB of data on tape • Early adopter of opensource Linux technology • FermiCloud is our private IaaS cloud for science stakeholders • Many cloud hosted IT functions too: http://lnkd.in/bPK5r2W 0 S. Timm Cloudcamp http://fclweb.fnal.gov 21-Nov-2013
  11. 11. The FUD Performance Penalty for Virtualization Fight with hard numbers—(next slide) Too-high cost in time and money Open-source solution 1.5 FTE build/maintain Security issues Overhead for users and admins Allows for snapshots Yes, but also gives faster deployment time. 1 S. Timm Cloudcamp http://fclweb.fnal.gov 21-Nov-2013
  12. 12. Hard virtualization numbers Network: 10GBit ethernet at wire speed Infiniband: Virtualized High Performance Computing, 96% of performance of bare metal using 2 fewer cores Disk: Multi-terabyte relational databases at bare-metal level performance CPU: Some benchmarks actually better in virtualization Launch time: a few seconds Reboot time: seconds instead of minutes Procurement cycle: Seconds instead of months There are no virtualized performance hits: Just badly-written apps or misconfigured OS. 2 S. Timm Cloudcamp http://fclweb.fnal.gov 21-Nov-2013
  13. 13. USER GWMS FACTORY FRONTEND CLOUD BURSTING VIA GWMS Paper accepted P. Mhashilkar et al, Cloud Bursting with GlideinWMS Notre Dame OpenStack 3 GCLOUD Amazon EC2 CRADA FRA 2013-0001/ KISTI C13013 FermiCloud 30-Oct-2013
  14. 14. Future Focus: On-demand Services Commercial Cloud Challenges: Data movement costs to and from cloud Cost model—determine optimum time to burst to commercial cloud and then direct workflows there dynamically Accessing auxiliary services—implications of being outside your data facility Increasing scale to 1000’s of simultaneous virtual machines. On-demand batch submission and data movement services to support all of the above and more. 4 S. Timm Cloudcamp http://fclweb.fnal.gov 21-Nov-2013
  15. 15. Sponsored by "Enterprise Adoption - The Chasm is Crossed" Presented by: Sashi Desikan, Global Executive, Pega Cloud at PegaSystems Hosted by Tweet:@PegaSashi   #cloudcamp #cloudcamp @CloudCamp_CHI Wednesday, November 20, 13
  16. 16. ENTERPRISE ADOPTION THE CHASM IS CROSSED! Sashi Desikan – Director, Business Development, Pegasystems Inc.
  17. 17. WE HAVE ALL READ GEOFFREY MOORE’S BOOK!
  18. 18. AND HAVE SEEN THE ADOPTION IN POCKETS
  19. 19. HOW DO WE TRANSLATE THAT TO LARGE SCALE ENTERPRISE ADOPTION? SECURITY INTEGRATION SERVICE LEVELS
  20. 20. TOP 3 QUALITIES/ABILITIES OF THE VENDOR THAT CUSTOMERS VALUE MOST (OUT OF A TOTAL POSSIBLE SCORE OF 85) Criteria Ranking 45 40 35 30 25 20 15 10 5 0 41 32 14 Understanding Customer's specific needs Excellent POC Ranking is a score weighted by respondent ranking: 1st = 5 points, 2nd = 4 points, 3rd = 3 points, 4th = 2 points, 5th = 1 point Knowledge of the customer's industry
  21. 21. WHY ARE WE THE EXPERTS? Pega Cloud BPM PaaS  Over 50 BPM PaaS Customers  $24 MM in revenues for 2013  Serving the Fortune 500 / Global 1000 enterprises  Customers spread across NA, EU & APAC  Customers scale from up to 10 to 40K+ for end users
  22. 22. Sponsored by "How we fought and are fighting Cloud FUD" Presented by: Paul Inboriboon, Director of Tech Infrastructure, Alzheimer's Association Hosted by Tweet:@inboriboon   #cloudcamp #cloudcamp @CloudCamp_CHI Wednesday, November 20, 13
  23. 23. How we fought and are fighting Cloud FUD Paul Inboriboon paul@inboriboon.com
  24. 24. Cloud Fear, Uncertainty, and Doubt I heard the cloud is… 1. Not very secure 2. Not reliable. It goes down a lot. 3. Not very available b/c it relies on an Internet connection 4. Has a steep learning curve
  25. 25. Fighting the FUD Stop Cloud FUD as you would any FUD.
  26. 26. Fighting the FUD: Stick to the facts and personalize it. 1. Provide recent statistics / trends. 2. Focus on the positives and acknowledge the changes. 3. Share stories & use cases.
  27. 27. Fighting the FUD: Open communication and often 1. You can’t over communicate. 2. FUD festers when users are left in the dark. 3. Offer two-way communication.
  28. 28. Fighting the FUD: Training & education opportunities 1. Provide training before AND after moving to the cloud. 2. Send out tips regularly. 3. Survey and train appropriately.
  29. 29. Questions? Paul Inboriboon paul@inboriboon.com
  30. 30. Sponsored by "hybrid cloud governance" Presented by: Mike Bresett, Account CTO, Unisys Tweet: @bresett #cloudcamp Hosted by #cloudcamp @CloudCamp_CHI Wednesday, November 20, 13
  31. 31. ITSMaaS Overview
  32. 32. Uniquely Unisys Effective business results Expertise tools tools Unisys SaaS Solutions Deployment tools tools © 2013 Unisys Corporation. All rights reserved. 2
  33. 33. Unisys ITSM in the Cloud Incident Best Service Request Management Management Practices Change & Problem Management Release Management Core Modules Knowledge Management Asset Management CMDB / CMS Service Catalog Service Level Management Add-on Modules Dashboards & Analytics Service Cost Management Discovery & Dependency Mobility © 2013 Unisys Corporation. All rights reserved. 3
  34. 34. Unisys VantagePoint℠ Integrated Service View to the Business Custom Dashboard and Analytics – We build It As We Implement Service Portal • • • • • Alerts and Notifications Service Desk Chat Support Ticket Entry and Status End User Service Catalog Self Help Knowledge End User Service Catalog • • • • • • • • ESM Metrics Resource Metrics Work Queues Analytics Trending Service Catalog Cloud Provisioning Operational Knowledge Manager Dashboard • • • • Enterprise Health Key Perf. Indicators Enterprise Analytics Unisys "Sales" Catalog Executive © 2013 Unisys Corporation. All rights reserved. 4
  35. 35. Critical Event Monitoring (Map Overlays) 5 © 2013 Unisys Corporation. All rights reserved. 5
  36. 36. Unisys VantagePoint Mobile © 2013 Unisys Corporation. All rights reserved. 6
  37. 37. Our Partnership.. • This is all about increasing our mutual success • Our teams were instrumental in getting NEC 7-Eleven adoption • We have much to do to ‘bullet proof’ the deployments and we are in process of doing that • We have a great opportunity to grow our business through ITSM and we continue to leverage it as an effective ‘foot in the door’ © 2013 Unisys Corporation. All rights reserved. 7
  38. 38. Thank You © 2013 Unisys Corporation. All rights reserved. 8
  39. 39. Sponsored by Un-panel Discussion: FUD and how to overcome it volunteer to join the panel & ask questions from the floor! Hosted by #cloudcamp @CloudCamp_CHI Wednesday, November 20, 13
  40. 40. Sponsored by Unconference Sessions Small groups discuss topics from the unpanel or talks Hosted by #cloudcamp @CloudCamp_CHI Wednesday, November 20, 13
  41. 41. Sponsored by Hosted by #cloudcamp @CloudCamp_CHI Wednesday, November 20, 13

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