0
Social Media - Building the
                               foundation




                                Michael Coffey

...
Todays Outline
                What’s the Point ?
            •
                     Increase Profit
                 •

  ...
HOW DO I DIVE INTO
                           SOCIAL MEDIA?
                                                              ...
HOW DO I DIVE INTO
                          SOCIAL MEDIA?
    To even begin this discussion you have                     ...
Un de
                                                      r
            Knowing your Numbers               Cost stan d y...
Knowing your Numbers

              You currently spend
               $300 to get 1 new
                   customer


   ...
Knowing your Numbers




               Your customer currently
                 would need to spend
                 $300...
Wh
                                                                               at i
             Knowing your Numbers  ...
Wh
            Knowing your Numbers                               at i
                                                   ...
HOW DO I DIVE INTO
                          SOCIAL MEDIA?
                                                               ...
LETS REMEMBER OUR
                                  PROCESS


       Engage                Educate   Implement   Analyze  ...
LETS REMEMBER OUR
                                  PROCESS
        In order for us to Engage our clients we must know wha...
LETS REMEMBER OUR
                                  PROCESS
                               So let’s focus on the your Bran...
YOUR BRAND
                  Know who you are, what you offer, and who you are
                  targeting

              ...
MY BRAND
           Here is an example of my brand -

         With a name like Mike Coffey I have decided to play off
   ...
YOUR BRAND

         Think about your brand and who you are before jumping
       into the next step. Once you have that i...
YOUR WEBSITE
                  Know the purpose of your site

                  - Are you using your site to focus on Educ...
YOUR WEBSITE
                    Know the reason your customers will visit and where
                                  you...
YOUR WEBSITE
                      View your home page as a road map directing your
                      customers on whe...
YOUR WEBSITE
                                 7



                                         6
                            ...
YOUR WEBSITE
   What do you want on
                                                                7
    your home page?
...
YOUR WEBSITE
     Other items to think
                                                               7
            about
...
YOUR MARKETING
  Contacts                      Website          Database     Marketing
                                   ...
YOUR MARKETING
                                     Customers
                                                      Websit...
YOUR CUSTOMERS

                                                                 Contacts
      First you need to start wi...
YOUR CUSTOMERS
                             Next you take those contacts and clean out your list
                         ...
YOUR CUSTOMERS
                            Now you have a clean list that have “opted in” and
                            ...
YOUR DATABASE

Your Database needs to be dynamic in todays fast pace world. If you do
 not have the ability to track your ...
YOUR MARKETING

                                                                              Marketing
            Your C...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
YOUR MARKETING
                            Your CRM tool should be one in the same as your database. If
                  ...
Your Drip Marketing
                            Drip Marketing provides you the opportunity to build
                     ...
Your Drip Marketing
                            Drip Marketing provides you the opportunity to build
                     ...
Your Drip Marketing
                            Drip Marketing provides you the opportunity to build
                     ...
Your Drip Marketing
                            Drip Marketing provides you the opportunity to build
                     ...
Your Drip Marketing
                                Let’s look at the numbers




Wednesday, March 25, 2009
Your Drip Marketing
                                Let’s look at the numbers


          Your Target
            Market

...
Your Drip Marketing
                                Let’s look at the numbers


          Your Target
                    ...
Your Drip Marketing
                                Let’s look at the numbers


          Your Target
                    ...
Your Drip Marketing
                             If you don’t have a drip marketing system in place,
                     ...
Your Drip Marketing
                              If you don’t have a drip marketing system in place,
                    ...
Your Drip Marketing
                              If you don’t have a drip marketing system in place,
                    ...
Your Drip Marketing
                              If you don’t have a drip marketing system in place,
                    ...
Your Drip Marketing
                              If you don’t have a drip marketing system in place,
                    ...
YOUR DRIP MARKETING
                             Let’s remember, a customer comes to your site, fills out a
               ...
YOUR DRIP MARKETING
                             Let’s remember, a customer comes to your site, fills out a
               ...
YOUR DRIP MARKETING
                             Let’s remember, a customer comes to your site, fills out a
               ...
YOUR DRIP MARKETING
                             Let’s remember, a customer comes to your site, fills out a
               ...
YOUR DRIP MARKETING
                             Let’s remember, a customer comes to your site, fills out a
               ...
YOUR DRIP MARKETING
                             Let’s remember, a customer comes to your site, fills out a
               ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                            You now know how to set a foundation that will be able to
                     ...
YOUR MARKETING
                             With your foundation set, your website, CRM, drip marketing,
                 ...
YOUR MARKETING
                             With your foundation set, your website, CRM, drip marketing,
                 ...
YOUR MARKETING
                             With your foundation set, your website, CRM, drip marketing,
                 ...
YOUR MARKETING
                             With your foundation set, your website, CRM, drip marketing,
                 ...
YOUR MARKETING
                             With your foundation set, your website, CRM, drip marketing,
                 ...
YOUR MARKETING
                             With your foundation set, your website, CRM, drip marketing,
                 ...
YOUR MARKETING
                             With your foundation set, your website, CRM, drip marketing,
                 ...
WHAT YOU KNOW


                                                        Drip
                    Web      Social
         ...
WHAT YOU WILL DO

                                                 Social               Web
      We will use Social Media...
Thank you for your time!




                                                    Follow Me @:
                            ...
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Social Media Building The Foundation

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Before jumping into social media you have to lay a foundation. This helps you understand where you need to start.

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  • Transcript of "Social Media Building The Foundation"

    1. 1. Social Media - Building the foundation Michael Coffey Wednesday, March 25, 2009
    2. 2. Todays Outline What’s the Point ? • Increase Profit • Increase Customer Service • Increase Efficiency • What’s the Foundation Look Like? • Your Brand • Your Website • You CRM • What’s the Structure Look Like? • You Website • Your CRM • Wednesday, March 25, 2009
    3. 3. HOW DO I DIVE INTO SOCIAL MEDIA? unify efforts sales with little overhead - Suggestions drip marketing What’s the Point ? • efficiency automize 24/7 Increase Profit • Feedback organize Increase Customer Service • Increase Efficiency optimize streamline • Wednesday, March 25, 2009
    4. 4. HOW DO I DIVE INTO SOCIAL MEDIA? To even begin this discussion you have unify efforts sales with little overhead - to know the following about your Suggestions drip marketing business. efficiency automize 24/7 Feedback organize - What is your cost per customer Acquisition? - What is your average customer LTV (lifetime value) optimize streamline - What is your Gross profit per customer Wednesday, March 25, 2009
    5. 5. Un de r Knowing your Numbers Cost stan d yo for C ur Acqu ustomer isitio n How much do you currently = spend for marketing a month? How many new customers do = you currently get a month? = Your Cost For Customer Acquisition Wednesday, March 25, 2009
    6. 6. Knowing your Numbers You currently spend $300 to get 1 new customer You Currently need 10 new customers a month You should be spending at least $3000 a month in sales and marketing Wednesday, March 25, 2009
    7. 7. Knowing your Numbers Your customer currently would need to spend $300 to break even Wednesday, March 25, 2009
    8. 8. Wh at i Knowing your Numbers f.. You could spend $150 to get 1 new customer You gained 15 new customers a month Your customers still spent $300 a month You should be spending at least $3000 a month in sales and marketing Wednesday, March 25, 2009
    9. 9. Wh Knowing your Numbers at i f.. You would be spending $2,250 a month and bringing in $4,500 a month! That would be a 2:1 return Wednesday, March 25, 2009
    10. 10. HOW DO I DIVE INTO SOCIAL MEDIA? unify efforts sales with little overhead - Now that you know the following: Suggestions drip marketing efficiency automize 24/7 - What is your cost per customer Acquisition? Feedback organize - What is your average customer LTV (lifetime value) - What is your Gross profit per customer optimize streamline We can start talking about the foundation you need to build Wednesday, March 25, 2009
    11. 11. LETS REMEMBER OUR PROCESS Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    12. 12. LETS REMEMBER OUR PROCESS In order for us to Engage our clients we must know what we are going to educate our customers on. Before we educate we need to think about what we want them to do with our education. If we want to know if we are accomplishing our goal, we need to have a plan in place as to how we are going to analyze their actions. Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    13. 13. LETS REMEMBER OUR PROCESS So let’s focus on the your Brand Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    14. 14. YOUR BRAND Know who you are, what you offer, and who you are targeting - What is your niche? - What do you have to offer? - What makes you memorable? - What identifies you? Wednesday, March 25, 2009
    15. 15. MY BRAND Here is an example of my brand - With a name like Mike Coffey I have decided to play off coffey and this “Coffee Stain” will be what identifies my involvement in everything I do. You will see this on my blog, website, Twitter, and eventually clothing. Wednesday, March 25, 2009
    16. 16. YOUR BRAND Think about your brand and who you are before jumping into the next step. Once you have that identified, your ready to start the development of your site Let’s move on to your site! Wednesday, March 25, 2009
    17. 17. YOUR WEBSITE Know the purpose of your site - Are you using your site to focus on Education - Are you using your site to focus on Lead Generation - Are you using your site to focus on both of the above - Are you using your site to focus on simply something you like to look at? Wednesday, March 25, 2009
    18. 18. YOUR WEBSITE Know the reason your customers will visit and where you want them to go. Wednesday, March 25, 2009
    19. 19. YOUR WEBSITE View your home page as a road map directing your customers on where you would like for them to go. 7 6 1 5 2 3 4 Wednesday, March 25, 2009
    20. 20. YOUR WEBSITE 7 6 1 5 2 3 4 This is the beginning of content strategy Wednesday, March 25, 2009
    21. 21. YOUR WEBSITE What do you want on 7 your home page? - Clear Navigation 6 - Concise callouts 1 - Contact form - Email subscription - Current offers 5 - Clear presentation of services - Video if relevant 2 3 4 Now your off to building a site Wednesday, March 25, 2009
    22. 22. YOUR WEBSITE Other items to think 7 about 6 - Navigation 1 - Copy - Consistency - Imagery 5 2 3 4 Now, your off to building a site Wednesday, March 25, 2009
    23. 23. YOUR MARKETING Contacts Website Database Marketing 7 6 1 CRM DataBase 5 2 3 4 Wednesday, March 25, 2009
    24. 24. YOUR MARKETING Customers Website Contacts 7 6 1 5 Database Marketing 2 3 4 CRM DataBase Wednesday, March 25, 2009
    25. 25. YOUR CUSTOMERS Contacts First you need to start with everyone that could be your potential customer, your contacts. - Contacts in your email account - Chamber members - All the business cards you have collected - People you have worked with in the past - People you went to school with - Family - Everyone you have crossed paths with Wednesday, March 25, 2009
    26. 26. YOUR CUSTOMERS Next you take those contacts and clean out your list by providing an opportunity for them to “opt-in” to be a contact of your business. Contacts YES! I am interested @ Wednesday, March 25, 2009
    27. 27. YOUR CUSTOMERS Now you have a clean list that have “opted in” and are in your CRM. From this point forward, everyone that you come in contact with will be opted in from the beginning! Database Marketing YES! I am interested CRM DataBase Wednesday, March 25, 2009
    28. 28. YOUR DATABASE Your Database needs to be dynamic in todays fast pace world. If you do not have the ability to track your customers decisions, you are wasting your time and money. If customer conversion is your focus, then you Database need a Database that ties in with a CRM tool. Marketing: Infusionsoft Sales: DataBase SalesFource Wednesday, March 25, 2009
    29. 29. YOUR MARKETING Marketing Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. CRM Wednesday, March 25, 2009
    30. 30. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Wednesday, March 25, 2009
    31. 31. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Wednesday, March 25, 2009
    32. 32. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website 1 Wednesday, March 25, 2009
    33. 33. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing 1 CRM/DB Wednesday, March 25, 2009
    34. 34. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing 1 CRM/DB Wednesday, March 25, 2009
    35. 35. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    36. 36. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    37. 37. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    38. 38. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    39. 39. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    40. 40. YOUR MARKETING Your CRM tool should be one in the same as your database. If this is true then you will be able to build a marketing system that is both systematized and automated. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    41. 41. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Wednesday, March 25, 2009
    42. 42. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Your Target Market Wednesday, March 25, 2009
    43. 43. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Your Target Your Potential Market Customers Wednesday, March 25, 2009
    44. 44. Your Drip Marketing Drip Marketing provides you the opportunity to build a automatic process of communication to your customers to increase value, lifetime, and service. Your Target Your Your Potential Market Customers Customers Wednesday, March 25, 2009
    45. 45. Your Drip Marketing Let’s look at the numbers Wednesday, March 25, 2009
    46. 46. Your Drip Marketing Let’s look at the numbers Your Target Market 1000 Wednesday, March 25, 2009
    47. 47. Your Drip Marketing Let’s look at the numbers Your Target Your Potential Market Customers 5% 1000 50 Wednesday, March 25, 2009
    48. 48. Your Drip Marketing Let’s look at the numbers Your Target Your Your Potential Market Customers Customers 5% 2% 1000 50 1 to 2 Wednesday, March 25, 2009
    49. 49. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers - = Wednesday, March 25, 2009
    50. 50. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - = Wednesday, March 25, 2009
    51. 51. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - 1 to 2 = Wednesday, March 25, 2009
    52. 52. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - 1 to 2 = 48 Wednesday, March 25, 2009
    53. 53. Your Drip Marketing If you don’t have a drip marketing system in place, what are you doing with the 48 Potential Customers that simply didn’t purchase the first time around? Your Potential Your Potential Customers Customers Customers 50 - 1 to 2 = 48 Wednesday, March 25, 2009
    54. 54. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Wednesday, March 25, 2009
    55. 55. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Contact Wednesday, March 25, 2009
    56. 56. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Contact Website 1 Wednesday, March 25, 2009
    57. 57. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Drip Marketing Contact Website 1 Wednesday, March 25, 2009
    58. 58. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Drip Marketing Contact Website 1 @ @ RSVP Phone Wednesday, March 25, 2009
    59. 59. YOUR DRIP MARKETING Let’s remember, a customer comes to your site, fills out a form, calls you, buys something, comments on your blog or signs up for an event. Now what do you do? Drip Marketing Contact Website 1 @ @ RSVP Phone Wednesday, March 25, 2009
    60. 60. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Wednesday, March 25, 2009
    61. 61. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Wednesday, March 25, 2009
    62. 62. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website 1 Wednesday, March 25, 2009
    63. 63. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing 1 CRM/DB Wednesday, March 25, 2009
    64. 64. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing 1 CRM/DB Wednesday, March 25, 2009
    65. 65. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    66. 66. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    67. 67. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    68. 68. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    69. 69. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    70. 70. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    71. 71. YOUR MARKETING You now know how to set a foundation that will be able to automate itself so that when you are directing potential customers to your site you will optimize your conversion. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Wednesday, March 25, 2009
    72. 72. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    73. 73. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    74. 74. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website 1 Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    75. 75. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Marketing 1 CRM/DB Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    76. 76. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Marketing Drip Marketing 1 CRM/DB Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    77. 77. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    78. 78. YOUR MARKETING With your foundation set, your website, CRM, drip marketing, you will be able to convert more, and increase your customers overall lifetime spend. Contact Website Marketing Drip Marketing Transaction $ 1 CRM/DB Engage Educate Implement Analyze Optimize Wednesday, March 25, 2009
    79. 79. WHAT YOU KNOW Drip Web Social CRM Website Marketing 2.0 Media Wednesday, March 25, 2009
    80. 80. WHAT YOU WILL DO Social Web We will use Social Media, driven by Media 2.0 Web 2.0 Technology, to push contacts to your website so that you can turn them into customers through your Drip Marketing. Drip CRM Website Marketing Wednesday, March 25, 2009
    81. 81. Thank you for your time! Follow Me @: LinkedIn :http://www.linkedin.com/in/michaelcoffey Facebook: Michael Coffey Twitter: http://twitter.com/coffeyhouse Wednesday, March 25, 2009
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