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Voice of the Customer

by on Jun 29, 2012

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Voice of the Customer (VOC) is a disciplined, cyclical approach to obtaining, understanding, and prioritizing customer wants, needs and importance's. ...

Voice of the Customer (VOC) is a disciplined, cyclical approach to obtaining, understanding, and prioritizing customer wants, needs and importance's.

VOC is a first building block of the QFD (Quality Function Deployment) and the Six Sigma quality management platform and is a first step in product design/development process.

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Voice of the Customer Voice of the Customer Presentation Transcript