Signs Of Change in Business

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Understanding the signs in business trends, what signs to watch, what signs to ignore is a continual challenge. Learn about these signs and some strategies to better work with all this organizational change.

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Signs Of Change in Business

  1. 1. Signs, SignsEvery Where Are Signs2012 Indiana Association for Home & Hospice Care Conference Indianapolis, IN Leanne Hoagland-Smith, MS Chief Results Officer ADVANCED SYSTEMS May 15, 2012 Unlocking Results in People, Processes & Strategies
  2. 2. Signs by the Five Man Electrical BandAnd the sign says Long-haired freaky people need not applySo I put my hair up under my hat and I went in to ask him whyHe said you look like a fine outstanding young man, I think youll doSo I took off my hat, I said Imagine that, huh, me working for you[Chorus:]Signs, signs, everywhere theres signs****** up the scenery, breakin my mindDo this, dont do that, cant you read the signAnd the sign says Anybody caught trespassing will be shot on sightSo I jumped the fence and I yelled at the houseHey! What gives you the right!To put up a fence and keep me out, or to keep Mother Nature inIf God was here, hed tell it to your face, man, youre some kind of sinner[Chorus]Oh, say now mister, cant you readYou got to have a shirt and tie to get a seatYou cant watch, no you cant eat, you aint supposed to be hereAnd the sign says You got to have a membership card to get inside - uh![Solo]And the sign says Everybody welcome, come in, kneel down and prayBut then they passed around a plate at the end of it allAnd I didnt have a penny to paySo I got me a pen and a paper and I made up my own ****** signI said, Thank you Lord for thinking bout me, Im alive and doing fine, oh (Chorus 2 times) Unlocking Results in People, Processes & Strategies
  3. 3. • OLD • NEW• Competition • Collaboration • Emotional Intelligence• Compliance • Human Capital• Customer Service• Human Resources Signs • Leadership Self Directed• Marketing • Social Media• Sales • Sustainability• Total Quality • Technology• Top Down Directed • Workplace Leadership Generations Unlocking Results in People, Processes & Strategies
  4. 4. Why Resist Change• Change or Die• Change is good; you go first• Fear• Facts• Force• And… Unlocking Results in People, Processes & Strategies
  5. 5. Why Resist Change• Conditioned response• Emotions take over• Critical thinking stops• “We have always done it this way.”• Justification rules• “If it ain’t broken, why fix it? Unlocking Results in People, Processes & Strategies
  6. 6. Strategies to Work With Change• One size does not fit all• Time is required• Rome was not built in a day• Change does not happen overnight• Human nature returns to the path of least resistance Unlocking Results in People, Processes & Strategies
  7. 7. Where To Begin with Change• Identify all the assumptions• Determine all obstacles• Brainstorm as to possible solutions• Create very specific action steps• If this sounds like goal setting, you are right. Unlocking Results in People, Processes & Strategies
  8. 8. Where To Begin Change• Assumptions• Values or Beliefs• “Everyone shares the same values or beliefs”• Solution• Return to the strategic plan and the core values• Communicate the desired behaviors Unlocking Results in People, Processes & Strategies
  9. 9. Where To Begin Change• Obstacles• Identify known obstacles• Look to unknown or those “what if” obstacles• Solution• Organizational wide survey• Brainstorm• Communicate progress Unlocking Results in People, Processes & Strategies
  10. 10. Where To Begin Change• Solutions• Recognize always more than 1 solution• Take no action is indecision and indecision is a solution• Solution• Brainstorm all possible solutions• Use collaboration to determine the best course of action Unlocking Results in People, Processes & Strategies
  11. 11. Collaboration• Working together• Open mind• Willing to listen• Demonstrate positive behaviors• Does not mean compromise your values• Reinforced through individual and collective leadership Unlocking Results in People, Processes & Strategies
  12. 12. Emotional Intelligence • Recognize, manage & motivate • The emotions of others • Your own emotions • Demonstrate through language • Remove judgmental words such as need, should • Listen with an open mind • Demonstrate positive behaviors Unlocking Results in People, Processes & Strategies
  13. 13. Human Capital • People are your greatest asset • Turnover is expensive • Silver tsunami • Go beyond training to developing • Hire based on talents • Align job descriptions to performance appraisals • Communicate feedbackUnlocking Results in People, Processes & Strategies
  14. 14. Leadership Self Directed • Lead yourself first before leading others • Personal development plans • Organizational alignment • Consistency in organizational leadership • Consistently communicate goals of organization Unlocking Results in People, Processes & Strategies
  15. 15. Social Media• Begins within strategic plan• Integrated with outbound marketing e.g. conferences• Determine best platform• LinkedIn #1 social media site• Corporate blog #2• Attract attention• Build relationships Unlocking Results in People, Processes & Strategies
  16. 16. Sustainability• Wise use of resources• Eliminating costly “redos”• Changing behaviors• Unite People, Processes with Environment• Corporate social responsibility• Green = Profits Unlocking Results in People, Processes & Strategies
  17. 17. Technology• Digital immigrants• Digital natives• Changing how people think and behave• Mobile technology• Cloud applications• Infused into all aspects of the business• Technology + budget plans required• The future – Who knows? Unlocking Results in People, Processes & Strategies
  18. 18. Workplace Generations• Mature or Traditional 1900-9145• Baby Boomers 1946-1964• Gen X 1965-1980• Millennial – 1981-1999• Different beliefs, different behaviors• Next generation? Unlocking Results in People, Processes & Strategies
  19. 19. Signs Are Changing• Question to consider:• What signs have you indentified?• How do those signs align to your goals?• What action plans have you constructed?• Are you going to be:• Reactive?• Proactive? Unlocking Results in People, Processes & Strategies
  20. 20. Questions ~ Discussion Unlocking Results in People, Processes & Strategies
  21. 21. Thank You • Leanne Hoagland-Smith, MS • Chief Results Officer • ADVANCED SYSTEMS • 508 Sunshine Drive • Valparaiso, IN 46385 • 219.759.5601 Main – 219.508.2859 Mobile • coach@processspecialist.com • www.processspecialist.com – Website • www.increase-sales-coach.com – Blog • Let us connect on social media • Twitter @CoachLee • Facebook - http://www.facebook.com/CoachLeanne • LinkedIN - http://www.linkedin.com/in/leannehoaglandsmithUnlocking Results in People, Processes & Strategies

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