Int In House Service Excel Training Design A Program

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Int In House Service Excel Training Design A Program

  1. 1. In-House Service Excellence Training Designing a Training Program McKinley Solutions © 2008 An Introduction
  2. 2. Designing a Training Program Designing a training program using the ADDIE Model of Instructional Design: Analyze ~ Design ~ Develop ~ ~Implement ~ Evaluate Transfer of Training Concepts/ Myths and Mis-Understandings McKinley Solutions © 2008
  3. 3. Designing a Training Program ADDIE Design Model Analyze Develop Implement Evaluate Design McKinley Solutions © 2008
  4. 4. Designing a Training Program Analyze Identify: the learning need; goals & objectives; the audience’s needs; existing knowledge; other Consider: the learning environment; any constraints; delivery options; timeline McKinley Solutions © 2008
  5. 5. Designing a Training Program Design Outline how to reach instructional goals Describe audience, learning styles Write objectives, test items Select delivery system Determine sequence of instruction McKinley Solutions © 2008
  6. 6. Designing a Training Program Develop Generate lesson plans and materials Develop instruction, media and supporting documentation McKinley Solutions © 2008
  7. 7. Designing a Training Program Implement Delivery in classroom, lab, on computer Purpose-effective and efficient delivery to … 1. promote the students' understanding of material 2. support the students' mastery of objectives 3. ensure transfer of knowledge to the job McKinley Solutions © 2008
  8. 8. Designing a Training Program Evaluate McKinley Solutions © 2008
  9. 9. Designing a Training Program McKinley Solutions © 2008
  10. 10. Designing a Training Program What about “transfer”? Research indicates most of the investment in traditional training and development is wasted - most knowledge and skills gained in training (as much as 80%) is not fully applied on the job McKinley Solutions © 2008
  11. 11. Designing a Training Program Inhibitors to Transfer of Training • Organizational climate factors, • Training design factors, • Individual learner characteristics, • Training delivery factors McKinley Solutions © 2008
  12. 12. Designing a Training Program Inhibitors to Transfer of Training Organizational climate factors Training design factors McKinley Solutions © 2008
  13. 13. Designing a Training Program Inhibitors to Transfer of Training • Individual learner characteristics • Training delivery factors. McKinley Solutions © 2008
  14. 14. Designing a Training Program Maximizing Transfer of Training • Only provide when analysis identifies a performance gap which is a lack of S/K • Provide resources, incentives and support • Only train those who will be able to apply it McKinley Solutions © 2008
  15. 15. Designing a Training Program Maximizing Transfer of Training • Prepare trainees for training and post- training support • Create effective training • Ensure post training support McKinley Solutions © 2008
  16. 16. References & Recommendations Many of the concepts and principles of training transfer are adapted from publications by Stolovitch and Keeps. Other information was adapted from the work of Marguerite Foxon, Florida State University. Information about the ADDIE Instructional Design Model is readily available on the Internet. McKinley Solutions © 2008

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