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Implementing and managing Cloud computing solutions
 

Implementing and managing Cloud computing solutions

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This is an introduction to Cloud computing and its benefits for business clients. It also introduces the work of CloudTango. Please contact Johan at jlemarchand@cloudtango .com for further info.

This is an introduction to Cloud computing and its benefits for business clients. It also introduces the work of CloudTango. Please contact Johan at jlemarchand@cloudtango .com for further info.

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    Implementing and managing Cloud computing solutions Implementing and managing Cloud computing solutions Presentation Transcript

    • Implementing and managing Cloud computing solutions Reza Emami and Johan Lemarchand CloudTango.com
    • Have you noticed how the way we share information has changed in the past few years !
    • Social media has revolutionized the way we communicate in our home and with our friends.
    • Cloud computing will revolutionize the way we communicate at work
    • Advantanges of implementing the Cloud
        • Scalability: The ability to increase or decrease your capacity based on network usage. In plain language you only pay for what you use and the change process capacity only takes a few minutes. Also, as your company grows you add more users without massive software investment.
        • Access from anywhere 24/7: You can access your data from any device with an Internet connection.
        • Security & Backup: Real-time or automatic backups. 24/7 monitoring of network to ensure data security.
        • Cost & Efficiency: No need to purchase and set up hardware, moving business in the Cloud is easy. Most of the work is done by Cloud providers. This means that you will be able to focus on your business.
        • ECO friendly: Beingenvironmentally friendly is an added bonus. Fewer servers and the lack of need for equipment to cool down server greatly reduces harmful environmental emissions.
    • Customer Relationship Management (CRM)
        • Managing successful relationships with your customers and potential customers.
          • Marketing to your customers
          • Generating sales.
        • A CRM application integrates business processes and technology for ideal customer relationship management.
          • Providing excellent customer service.
          • Sharing information within teams and with other teams real time.
    • Benefits for the company
        • Shared or distributed data                                                 
        • A CRM system is an enabler for making informed decisions and follow-up, on all the different levels. Data is shared across different teams (sales, marketing, finance, etc) and managers have instant access to up-to-date information through easy to manage dashboards with key information and targets.  
        • Efficiency                                                                           
        • A CRM makes all staff, partners in the business.  All teams do their own entries, and are empowered to find the information they need to make decisions. Teams can update data on the go as all functionalities are available for mobile devices and tablet computers.
    • Benefits to customer service
        • All data concerning interactions with customers is centralized. The customer service department can greatly benefit from this, because they have all the information they need at their fingertips. And through the use of push-technology, customer service reps can lead the customer towards the information they need.
        • Increased customer satisfaction and retention
        • The customer feels that they are valued instead of just a subject for sales and marketing. Customer service is better, and the customers needs are anticipated. Delighted customers have a great level of loyalty and that is a predictor for repeat business.
        • More new business
        • If you are delivering the ultimate customer experience, this will seed the word-of-mouth buzz, which will spawn more new business.
    • Increasing efficiency and productivity Applications in the Cloud
    • What is a Cloud application ?
      • Cloud applications offer the software benefits of desktop applications and versatility of web applications. Like desktop apps, Cloud applications can offer a rich user experience, immediate response to user actions, and offline mode.
      • Like web apps, Cloud applications do not need to be installed on a computer and can be updated at any time simply by uploading a new version to your web server. They also store their data in the cloud - offsite under your control.
      • With this approach you get the best of both worlds.
      • Cloud computing offers companies the chance to buy and implement software at a lower cost, and keep a larger share of the revenue.
      • Since programmers only need to create one version of the application and still have access to every device user, their building costs will be reduced when compared with if they needed to make a new build for each mobile platform individually.
    • Benefits of Cloud Applications
      • Your App is easily accessible to anyone with an Internet connection. There are thousands of readily available business applications.
      • This cuts the development cost and time. Yet at the same time, all of your interaction happens right there next to the client.
      • Company users are able to share resources and applications without a high level of capital expenditure on hardware and software resources. Due to the nature of cloud applications, users do not need to have highly technical hardware to use applications as complex computing operations are run within the cloud.
    • Why do you need Cloud Applications ?
      • Businesses can become more productive, efficient and serve their customers better by managing their business processes in the Cloud.
      • Application (app) Marketplaces like the Apple AppStore make it easy to find, try and buy the application that best suits your needs.
      • This model has been extended to the business world and Salesforce app exchange has thousands of easily downloadable professional application and office tools. However, with every passing month there are more and more app marketplaces on a multitude of platforms.
    • How do you decide which marketplace has the right tools for you?
      • App marketplaces are typically built by a leading brand with access to millions of customers and more importantly around business data and processes that is core to most businesses.
      • Identifying what business data of yours will be touched upon by these applications is as important as picking the right marketplace.
      • The SalesForce app exchange is designed to leverage customer and marketing data stored in the original SalesForce application. SalesForce can be used to design surveys, run email marketing campaigns, and manage leads and customers. By adding third party apps through the app exchange, you can integrate with networks like Facebook, Twitter, and LinkedIn.
    • What we can do for you !
        • As Salesforce consultants: We provide services on-demand with salesforce.com standard products integration (sales cloud, service cloud, force.com sites and ecommerce), education and training, system administration, data services and client support.
        • Independent software vendors: We are software-as-a-service providers with a full range of custom cloud development services built on Force.com.
        • Mobile solutions: All our solutions are compatible with Mobile Devices. CloudTango Business Apps are supported on BlackBerry, iPhone, Android, Windows Mobile, and other popular mobile devices.
        • Contacts
        • Mr Johan Lemarchand [email_address]
        • Mr Reza Emami [email_address]