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Introduction to Cloud Management

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Cloud Management is the team that supports your organization following your Google Apps deployment.

Cloud Management is the team that supports your organization following your Google Apps deployment.

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  • 1. Introduction to Cloud Management& Why Buy from Cloud Sherpas?
  • 2. Agenda• About Cloud Sherpas• Why Cloud Sherpas• Purchasing From Cloud Sherpas• Cloud Management Overview o Cloud Management: Stay in Touch o Cloud Management: Stay Informed o Cloud Management: Stay Supported• Cloud Sherpas Service Overview o Collaborative Solutions o Application Development• Cloud Sherpas Product Overview o SherpaTools o Bulk File Uploader o Domain Watch o SherpaTools Google Apps Training o Archive Migration Tool
  • 3. About Cloud Sherpas• #1 Managed provider of Google Apps solutions in 2009 and 2010• Headquartered in Atlanta, GA with offices in San Francisco, Austin, Chicago, Washington DC, Kansas City, Sydney and Brisbane, Australia and Wellington, New Zealand.• More Google Apps Certified Deployment Specialists than any other partner worldwide.• Cloud Sherpas is a member of the newly formed Googles Cloud Transformation Program. which identifies partners that help organizations that have gone Google make the most of their IT investment through customized solutions and outstanding service. “These guys know their stuff inside and out.” - Dave Girouard, Former President, Google Enterprise
  • 4. Why Cloud SherpasAt Cloud Sherpas we:• Make sense of what’s going on with the Google roadmap• Provide regular updates on product changes• Keep you informed on Google innovation and what they could mean to your organization• Provide benchmark advice on how companies are leveraging Google technologies• Provide a readily-accessible avenue if support issues arise• Add value with our own products that complement Google Apps: o SherpaTools Collaboration Pack o Google Apps E-Learning o Domain Watch o Bulk File Uploader o Archive Migration Tool
  • 5. Purchasing fromCloud Sherpas• When you purchase Google Apps from Cloud Sherpas, Cloud Sherpas becomes your Google Apps reseller.• You receive the exact same products you have now, just purchased through Cloud Sherpas as your partner, adviser, champion and advocate.• The price of the licenses you have purchased and will purchase in the future will always remain the same whether you purchase them directly from Google or you purchase them from Cloud Sherpas.There is no impact to your organization apart from having many moreresources available to you for the same price you are paying Googledirectly today.
  • 6. Cloud Management OverviewCloud Management is the team that takes care of your organization once youtransition to Cloud Sherpas. Our goal is to ensure you remain a delightedcustomer! Our goal in Cloud Management is to make sure you fully recognizethe exceptional value of Google Apps by being a trusted adviser and providingexceptional customer care and services.
  • 7. Cloud Management OverviewStay In Touch.
  • 8. Stay in Touch.Free Monthly New Hire TrainingCloud Sherpas conducts amonthly training seminar onGoogle Mail, Calendar, andContacts. o On-boarding training for your new employees o Included at no additional cost o Conducted via Webinar by one of our Google Apps Expert TrainersComing Soon:o Docs and Sites Training
  • 9. Cloud Management OverviewStay Informed.• Monthly Webinar and Newsletter “Keeping Up in the Cloud”• Important Email Notices (Security, action requests, etc.)Stay informed on Google innovationsand what they could mean to yourorganization while we provide regularupdates on changes in products andbenchmark advice on how companiesare leveraging Google technologies.
  • 10. Cloud Management OverviewStay Supported.Our team provides you with...
  • 11. Stay Supported:Cloud Sherpas Googru HelpdeskCreate a case through SherpaTools or cloudsherpas.com/helpfaqs/client-portal
  • 12. Stay Supported.Support CaseCapability SnapshotWe are equipped to handle a variety of technical support cases, fromcomplex how-to questions, to break / fix, to questions having to do withGADS, Active Directory, mobile device management, etc.Some examples include:• We received a message with the following header and need to figure out how to block these as they are spoofed as us and the SPF is ambiguous. How do I set up IP Lock?• I would like to change our public DNS zone file such that we have SPF records for additional IP addresses for a number of our special devices, please walk me through this process.• Please help me manage my split delivery configurations.• How can we get multiple calendars to sync to an iPhone?• How can I configure GADS to import phone numbers from AD to Gmail?
  • 13. Stay Supported:Google EscalationsWe leverage our contacts within the Google Sales Team, Support Team, andEnterprise Deployment team on a regular basis.• We have a clearly documented set-process for how to submit an escalation "officially" within the Google Support team.• These escalation requests are given special attention within Google Support.• If the simple submission of the escalation request does not prompt the proper attention from the Google Support team (this is extremely rare) we have official escalation contacts within the Enterprise Deployment Team, with our Partner Support Manager, and contacts ranging from Level I support engineers all the way up to VPs within Google.
  • 14. Application DevelopmentBuild custom enterprise software on Googles cloud Google App Engine Host and scale custom Java and Python applications on Googles geo- redundant global infrastructure, with no need to worry about hardware, patches or backups Google Apps Script Automate tasks across Google products and third-party services with Apps Script, a server-side Javascript cloud scripting language Google APIs Google APIs provide developers with secure access to interact with, configure and extend Google services in any number of ways Google Web Toolkit Build and optimize complex browser-based applications with HTML5 support and built-in integration with Google services and APIsWe know the Google technology stack—inside and out...
  • 15. Collaborative SolutionsService offerings Google Sites Use-Cases• Collaboration Assessment • Intranets• Collaboration Pilot - • Extranets Google "Appsperience" • Departmental Sites• Intranet FastTrack • Project Sites• Custom Google Sites • Public-facing Sites Portal Development • Application Migration Improve sharing and collaboration on people-driven business processesYouTube Google/CS Simmons FoodIntranet sales portal Extranet portal Domino Application Migration
  • 16. SherpaToolsPremium Collaboration Edition Free with AppsSherpaTools is the Industrys #1 Companion App for Google Apps Acclerate Adoption of Google Apps • Rich corporate directory features plug users into the new Google Apps instance quickly. Reduce IT Support costs • Push administrative functions down to the lowest levels, including allowing users to edit their own profiles. Simplify Corporate Directory Management • Keep the corporate directory up to date with minimum effort via SherpaTools advanced management capabilities. Establish Consistent Google Apps Best Practices • Establish consistent settings for administrator-specified groups of users.
  • 17. Bulk File UploaderDomain Licence Free with AppsBulk File Uploader for Google Apps enables migration of internal projects to thecloud and cloud collaboration by allowing any employee to upload large numbersof locally-authored files and folders to Google Apps.Bulk File Uploader for Google Apps• Is a desktop application that automates the upload of large document repositories to Google Sites and Google Docs.• Preserves the folder hierarchies in your existing file system.• Allows your organization to take advantage of a fully-indexed, searchable document repository powered by Google search. Its the easiest way to copy files into Google Apps!
  • 18. SherpaToolsDomain WatchDomain Watch addresses an organization’s security and compliance concerns bygiving Google Apps Administrators full control over sharing and ownershipproperties of Google Docs, Sites and Calendars.Our sophisticated policy engine automatically calculates content inventory andanalyzes sharing properties, providing domain administrators with much neededgranular control over their domain.Features: Domain Watch is the • Daily inventory of Docs, Sites and Calendars best way to monitor, • Easy-to-Use Dashboard analyze and take • Navigable Compliance and Sharing Results • Policy Editor and Compliance Analytics action on sharing in your domain.
  • 19. SherpaToolsDomain Watch The dashboard gives you a single-screen view into the inventory and compliance status of all your Google content assets.
  • 20. SherpaToolsGoogle Apps TrainingGoogle Apps Training from Cloud Sherpas provides in depth guidance and helpfultips and tricks. Based on the principlese of adult learning theory, this tool offersperformance support for users at all levels. With version now, Google AppsTraining by Cloud Sherpas is always up to date.Features: • Gmail, Calendar, Docs and Sites SherpaTools Google • Single sign on instant access • Version now Apps Training enables • Performance support users of all levels take • Effective change management advantage of the full • 508 and ADA compliant Google Apps platform. • Reporting functionality
  • 21. Archive Migration ToolCloud Sherpas Archive Migration Tool allows you to transfer archived mail files fromlegacy hardware to Google Message Discovery.• Elminate costly maintainence of onsite equipment• Easily secure and organize your archived files to be recalled if and when you need them• Enjoy peace of mind knowing your archived items are safe• Chose from self service or turn key deploymentAn affordable and easy way to move legacy data to the cloud.

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