CCCC Neustar Lenny Rachitsky

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The Cloud Computing China Congress (CCCC http://www.cloudcomputingchina.org ) is specially designed for senior IT and line of business executives evaluating and making purchasing decisions in the areas of on-demand infrastructure and software services.

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CCCC Neustar Lenny Rachitsky

  1. 1. www.cloudcomputingchina.org
  2. 2. How to Trust the Cloud Lenny Rachitsky R&D / Neustar Webmetrics 03/25/10 © Neustar Inc. / Proprietary and Confidential
  3. 3. Trust 信任
  4. 4. Trust 信任 Cloud 云计算
  5. 5. Rate the challenges/issues ascribed to the cloud urce: IDC Enterprise Panel, 3Q09
  6. 6. Rate the challenges/issues ascribed to the cloud Lack of Trust ce: IDC Enterprise Panel, 3Q09
  7. 7. Why?
  8. 8. The Cloud is scary
  9. 9. You lose control
  10. 10. You lose visibility
  11. 11. You lose a person to
  12. 12. You need to trust the Cloud won’t vanish
  13. 13. Is the Cloud worth it?
  14. 14. Interest in “cloud Text computing” Graph of cloud growth (from alistair’s talk) 2004 Source: 2005 2006 2007 2008 2009 2010 http://www.google.com/insights/search/#q=%22Cloud%20computing%22&cmpt=q
  15. 15. I.T. Spending - Today Source: Piper Jaffe “The Future is in the Cloud” 2010, http://bit.ly/a0ro8W
  16. 16. I.T. Spending - 5 years Source: Piper Jaffe “The Future is in the Cloud” 2010, http://bit.ly/a0ro8W
  17. 17. Value of Cloud Computing Services Source: Gartner http://bit.ly/aQKb0G
  18. 18. Rate the benefits ascribed to the cloud urce: IDC Enterprise Panel, 3Q09
  19. 19. Rate the benefits ascribed to the cloud Cost urce: IDC Enterprise Panel, 3Q09
  20. 20. Rate the benefits ascribed to the cloud Cost Agili ty urce: IDC Enterprise Panel, 3Q09
  21. 21. Rate the benefits ascribed to the cloud Cost Agili ty Architec ture urce: IDC Enterprise Panel, 3Q09
  22. 22. Rate the benefits ascribed to the cloud Cost Agili ty Architec ture Core Competenc urce: IDC Enterprise Panel, 3Q09 ies
  23. 23. Cost
  24. 24. Key data center objectives for 2010 Cost is #1 Source: Symantec State of the Datecenter 2010
  25. 25. Scaling with and without the Cloud
  26. 26. Scaling with and without the Cloud
  27. 27. Scaling with and without the Cloud Wasted capacity
  28. 28. Scaling with and without the Cloud Wasted capacity Under- Under- capacity
  29. 29. Scaling with and without the Cloud
  30. 30. Agility
  31. 31. Agile Software Development
  32. 32. Architecture
  33. 33. Core competencies
  34. 34. The Cloud is Awesome! ...but can I trust it?
  35. 35. Trust, but verify
  36. 36. 4 Layers of Trust...
  37. 37. Educa te
  38. 38. Monitor Educa te
  39. 39. Process Process Monitor Educa te
  40. 40. Failover Process Failover Process Monitor Educa te
  41. 41. Educa te
  42. 42. 1. Educate •Educate yourself, then others
  43. 43. 1. Educate •Educate yourself, then others •Terms of Service
  44. 44. “Enabling customers to ensure the confidentiality, integrity, and availability of their data is of the utmost importance to AWS, as is maintaining trust and confidence.” -- Amazon Web Services
  45. 45. 1. Educate •Educate yourself, then others •Terms of Service •VPN, Insurance, Encryption
  46. 46. 1. Educate •Educate yourself, then others •Terms of Service •VPN, Insurance, Encryption •Feedback
  47. 47. 1. Educate •Educate yourself, then others •Terms of Service •VPN, Insurance, Encryption •Feedback •Service Level Agreements (SLAs)
  48. 48. Rackspace Amazon Uptime 100% 99.95% Timespan Current period “service year” Time-to- 1 hour Not specified resolve Credits 5% - 100% 10% Notification Customer Customer onus Window < 30 days < 30 days Source: http://www.thewhir.com/blog/Joshua_Beil/020110_Exploring_Cloud_SLAs_Amazon_vs_Rack space
  49. 49. Rackspace Amazon Uptime 100% 99.95% Timespan Current period “service year” Time-to- 1 hour Not specified resolve Credits 5% - 100% 10% Notification Customer Customer onus Window < 30 days < 30 days Source: http://www.thewhir.com/blog/Joshua_Beil/020110_Exploring_Cloud_SLAs_Amazon_vs_Rack space
  50. 50. Monitor Educa te
  51. 51. 2. Monitor •End-user monitoring
  52. 52. 2. Monitor •End-user monitoring • Key transactions
  53. 53. 2. Monitor •End-user monitoring • Key transactions • Infrastructure components
  54. 54. 2. Monitor •End-user monitoring • Key transactions • Infrastructure components •Resource monitoring • CPU, memory, I/O, network usage, etc.
  55. 55. 2. Monitor •End-user monitoring • Key transactions • Infrastructure components •Resource monitoring • CPU, memory, I/O, network usage, etc.
  56. 56. Process Process Monitor Educa te
  57. 57. 3. Process •Training
  58. 58. 3. Process •Training •Escalation processes
  59. 59. 3. Process •Training •Escalation processes •Documentation
  60. 60. Escalation Example Eve nt Level 1 (NOC) Level 2 (Operations) Level 3 (Engineering)
  61. 61. Escalation Example Eve nt Level 1 (NOC) Level 2 (Operations) Level 3a Level 3b (Cloud (Engineering) support)
  62. 62. 3. Process •Training •Escalation processes •Documentation •Automation
  63. 63. Failover Process Failover Process Monitor Educa te
  64. 64. 4. Failover •Backups
  65. 65. 4. Failover •Backups •Practice/Test
  66. 66. 4. Failover •Backups •Practice/Test •Inside the cloud
  67. 67. 4. Failover •Backups •Practice/Test •Inside the cloud •To another cloud
  68. 68. 4. Failover •Backups •Practice/Test •Inside the cloud •To another cloud •Locally
  69. 69. To Inside another the cloud cloud Perfect? Locally
  70. 70. 4. Failover •Backups •Practice/Test •Inside the cloud •To another cloud •Locally •DNS
  71. 71. Query: mysite.com DNS User Server Cloud #1
  72. 72. Query: mysite.com DNS User Server Answer: 1.1.1.1 (Cloud #1) Cloud #1
  73. 73. Query: mysite.com DNS User Server Answer: 1.1.1.1 (Cloud #1) Use Cloud #1 Cloud #1
  74. 74. Query: mysite.com DNS User Server Answer: 2.2.2.2 (Cloud #2) Use Cloud #2 Cloud #1 Cloud #2
  75. 75. Query: mysite.com DNS User Server Answer: 3.3.3.3 (Local) Use Local Local Cloud #1 Cloud #2 System
  76. 76. How to Trust the Cloud Failover Process Failover Process Monitor Educa te
  77. 77. What can we put in the Cloud?
  78. 78. What can can’t we put in the Cloud?
  79. 79. Cloud Inside
  80. 80. Thank you! http://www.webmetrics.com http://www.neustar.biz
  81. 81. www.cloudcomputingchina.org

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