Chris Boos No Cloud Without Automation

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Chris Boos No Cloud Without Automation

  1. 1. No Cloud Without Automation CloudCamp Frankfurt (28.9.2009)<br />
  2. 2. IT Geeks Are SOOOOO Old Style !<br />IT-Budget Financial Services Europe*<br />DJ STOXX®Financials (31.12.200x)****<br />250<br />Eurex-Contracts**<br />Cash transactions in D per citizen<br />200<br />150<br />Index (2003 = 100)<br />100<br />Wake Up ! <br />More Service, Less Secrecy !<br />More Work, Less Money !<br />50<br />0<br />2008<br />2002<br />2003<br />2004<br />2005<br />2006<br />2007<br />
  3. 3. But <br />Why Let a Good Crisis Go to Waste ???<br />
  4. 4. The Cloud Is Coming<br />New Business Models<br />New Software Models<br />New Infrastructure Models<br />
  5. 5. Hold On !!!<br />
  6. 6. Who Will Keep<br />IT All Up and Running ?<br />
  7. 7. SoooooooMany Kinds of Operation<br />Application Operation<br />Individual SAP<br />Individual Web App<br />Individual Desktop Apps<br />…etc…<br />Basic Operation<br />WebServer<br />AppServer<br />Office Services<br />DB<br />Middleware<br />Web Infra-structure<br />SAP<br />…etc…<br />Proxy<br />System Operation<br />Wintel<br />Linux<br />Solaris<br />AIX / HPUX /…<br />Host<br />VM Ware / Hypervisers<br />Mobile Arch-itecture<br />Backoffice Services<br />HW<br />Storage<br />Backup<br />Monitoring<br />CMDB<br />Ticket (Problem Incident Chang)<br />Floor Service / UHD<br />Data Center<br />Network<br />Power<br />Cooling<br />Fire + Physical Security<br />Network Uplink<br />LAN<br />WAN<br />Security<br />
  8. 8. IT Maintenance Is a Complex Job Today<br />Application Operation<br />PROBLEM<br />Individual SAP<br />Individual Web<br />Individual Client Server<br />…etc…<br />1<br />Network Uplink Down<br />2<br />Event Flood<br />!<br />Basic Operation<br />WebServer<br />3<br />DoD Alarm<br />AppServer<br />!<br />Office Services<br />DB<br />Middle-ware<br />Web Infra-structure<br />SAP<br />…etc…<br />4<br />Overloaded an Admin Server´s OS<br />Proxy<br />6<br />5<br />5<br />Slowed Down a Database<br />5<br />4<br />6<br />Overloaded Web Application<br />System Operation<br />!<br />Application Fault <br />Wintel<br />Linux<br />Solaris<br />AIX / HPUX /…<br />Host<br />VM Ware / Hyper-visers<br />Mobile Arch-itecture<br />4<br />3<br />SOLUTION<br />1<br />Reconfigure WAN<br />Backoffice Services<br />2<br />2<br />2<br />Temporarily Stop Event Forwarding<br />HW<br />Storage<br />Backup<br />Mon-itoring<br />CMDB<br />Ticket (Problem Incident Chang)<br />Floor Service / UHD<br />3<br />Restart Overloaded Servers<br />4<br />Restart Slow DB Services<br />1<br />3<br />1<br />5<br />Restart Web Apps For Good Measure<br />Data Center<br />Network<br />!<br />Application OK<br />Power<br />Cooling<br />Fire + Physical Security<br />Network Uplink<br />LAN<br />WAN<br />Security<br />
  9. 9. Clouds Make It <br />EVEN Harder !<br />
  10. 10. Quasi Instant Infrastructure and Service Changes<br />t -2h<br />t -1h<br />t 0h<br />Frontend<br />Frontend<br />Frontend<br />Frontend<br />Frontend<br />App Server<br />App Server<br />App Server<br />App Server<br />App Server<br />Data Source<br />Data Source<br />Data Source<br />Data Source<br />The Things Administrators Rely on Today Are No longer of Importance. Debugging Becomes a Moving Target.<br />
  11. 11. “Old Style” Automation Does Not Work in This Environment !<br />Automated<br />ITSM Processes<br />Automated<br />Service Desk<br />Automated<br />Run-Books<br />Automated<br />Config. Mgmt<br />Automated<br />Event-Mgmt.<br />Workload<br />Automation<br />Automated<br />Provisioning<br />Automated<br />Discovery<br />Automated<br />Correlation<br />Compliance<br />Reporting<br />Data-Center<br />Automation<br />Automated<br />Root-Cause-Analysis<br />
  12. 12. Kill the Old Way of IT Service Management<br />
  13. 13. Get New Style, Adopt to the Cloud and Let the Machine DO the Work – You THINK !<br />Automated<br />ITSM Processes<br />Automated<br />Service Desk<br />Automated<br />Run-Books<br />Automated<br />Config. Mgmt<br />Automated<br />Event-Mgmt.<br />Auto<br />Pilot<br />ITSM<br />Workload<br />Automation<br />Automated<br />Provisioning<br />Automated<br />Discovery<br />Automated<br />Correlation<br />Compliance<br />Reporting<br />Data-Center<br />Automation<br />Automated<br />Root-Cause-Analysis<br />
  14. 14. Auto Pilots Take Decisions Based on Administrative Expertise, But Can React to Changes in Model+Infrastructure Fast Enough!<br />Modell<br />4<br />3<br />Execute Rule<br />Event + Logfile Information<br />2<br />Execute Rule<br />6<br />Issue 1<br />Issue 2<br />7<br />1<br />EcexuteRuleand Close Issues<br />Event: System Down<br />5<br />Event: Service Slow<br />
  15. 15. No Dynamic, Heterogeneous, on Demand Cloud Services Without Autopilot Administration! We Are Smart Enough, But We Are Not Fast Enough! <br />

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