Chris Boos No Cloud Without Automation

No Cloud Without Automation CloudCamp Frankfurt (28.9.2009)

IT Geeks Are SOOOOO Old Style !
IT-Budget Financial Services Europe*
DJ STOXX®Financials (31.12.200x)****
250
Eurex-Contracts**
Cash transactions in D per citizen
200
150
Index (2003 = 100)
100
Wake Up !
More Service, Less Secrecy !
More Work, Less Money !
50
0
2008
2002
2003
2004
2005
2006
2007

But
Why Let a Good Crisis Go to Waste ???

The Cloud Is Coming
New Business Models
New Software Models
New Infrastructure Models

Hold On !!!

Who Will Keep
IT All Up and Running ?

SoooooooMany Kinds of Operation
Application Operation
Individual SAP
Individual Web App
Individual Desktop Apps
…etc…
Basic Operation
WebServer
AppServer
Office Services
DB
Middleware
Web Infra-structure
SAP
…etc…
Proxy
System Operation
Wintel
Linux
Solaris
AIX / HPUX /…
Host
VM Ware / Hypervisers
Mobile Arch-itecture
Backoffice Services
HW
Storage
Backup
Monitoring
CMDB
Ticket (Problem Incident Chang)
Floor Service / UHD
Data Center
Network
Power
Cooling
Fire + Physical Security
Network Uplink
LAN
WAN
Security

IT Maintenance Is a Complex Job Today
Application Operation
PROBLEM
Individual SAP
Individual Web
Individual Client Server
…etc…
1
Network Uplink Down
2
Event Flood
!
Basic Operation
WebServer
3
DoD Alarm
AppServer
!
Office Services
DB
Middle-ware
Web Infra-structure
SAP
…etc…
4
Overloaded an Admin Server´s OS
Proxy
6
5
5
Slowed Down a Database
5
4
6
Overloaded Web Application
System Operation
!
Application Fault
Wintel
Linux
Solaris
AIX / HPUX /…
Host
VM Ware / Hyper-visers
Mobile Arch-itecture
4
3
SOLUTION
1
Reconfigure WAN
Backoffice Services
2
2
2
Temporarily Stop Event Forwarding
HW
Storage
Backup
Mon-itoring
CMDB
Ticket (Problem Incident Chang)
Floor Service / UHD
3
Restart Overloaded Servers
4
Restart Slow DB Services
1
3
1
5
Restart Web Apps For Good Measure
Data Center
Network
!
Application OK
Power
Cooling
Fire + Physical Security
Network Uplink
LAN
WAN
Security

Clouds Make It
EVEN Harder !

Quasi Instant Infrastructure and Service Changes
t -2h
t -1h
t 0h
Frontend
Frontend
Frontend
Frontend
Frontend
App Server
App Server
App Server
App Server
App Server
Data Source
Data Source
Data Source
Data Source
The Things Administrators Rely on Today Are No longer of Importance. Debugging Becomes a Moving Target.

“Old Style” Automation Does Not Work in This Environment !
Automated
ITSM Processes
Automated
Service Desk
Automated
Run-Books
Automated
Config. Mgmt
Automated
Event-Mgmt.
Workload
Automation
Automated
Provisioning
Automated
Discovery
Automated
Correlation
Compliance
Reporting
Data-Center
Automation
Automated
Root-Cause-Analysis

Kill the Old Way of IT Service Management

Get New Style, Adopt to the Cloud and Let the Machine DO the Work – You THINK !
Automated
ITSM Processes
Automated
Service Desk
Automated
Run-Books
Automated
Config. Mgmt
Automated
Event-Mgmt.
Auto
Pilot
ITSM
Workload
Automation
Automated
Provisioning
Automated
Discovery
Automated
Correlation
Compliance
Reporting
Data-Center
Automation
Automated
Root-Cause-Analysis

Auto Pilots Take Decisions Based on Administrative Expertise, But Can React to Changes in Model+Infrastructure Fast Enough!
Modell
4
3
Execute Rule
Event + Logfile Information
2
Execute Rule
6
Issue 1
Issue 2
7
1
EcexuteRuleand Close Issues
Event: System Down
5
Event: Service Slow

No Dynamic, Heterogeneous, on Demand Cloud Services Without Autopilot Administration! We Are Smart Enough, But We Are Not Fast Enough!

Chris Boos No Cloud Without Automation

by Cloudcamp on Sep 29, 2009

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