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Chris Boos No Cloud Without Automation

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Chris Boos   No Cloud Without Automation Chris Boos No Cloud Without Automation Presentation Transcript

  • No Cloud Without Automation CloudCamp Frankfurt (28.9.2009)
  • IT Geeks Are SOOOOO Old Style !
    IT-Budget Financial Services Europe*
    DJ STOXX®Financials (31.12.200x)****
    250
    Eurex-Contracts**
    Cash transactions in D per citizen
    200
    150
    Index (2003 = 100)
    100
    Wake Up !
    More Service, Less Secrecy !
    More Work, Less Money !
    50
    0
    2008
    2002
    2003
    2004
    2005
    2006
    2007
  • But
    Why Let a Good Crisis Go to Waste ???
  • The Cloud Is Coming
    New Business Models
    New Software Models
    New Infrastructure Models
  • Hold On !!!
  • Who Will Keep
    IT All Up and Running ?
  • SoooooooMany Kinds of Operation
    Application Operation
    Individual SAP
    Individual Web App
    Individual Desktop Apps
    …etc…
    Basic Operation
    WebServer
    AppServer
    Office Services
    DB
    Middleware
    Web Infra-structure
    SAP
    …etc…
    Proxy
    System Operation
    Wintel
    Linux
    Solaris
    AIX / HPUX /…
    Host
    VM Ware / Hypervisers
    Mobile Arch-itecture
    Backoffice Services
    HW
    Storage
    Backup
    Monitoring
    CMDB
    Ticket (Problem Incident Chang)
    Floor Service / UHD
    Data Center
    Network
    Power
    Cooling
    Fire + Physical Security
    Network Uplink
    LAN
    WAN
    Security
  • IT Maintenance Is a Complex Job Today
    Application Operation
    PROBLEM
    Individual SAP
    Individual Web
    Individual Client Server
    …etc…
    1
    Network Uplink Down
    2
    Event Flood
    !
    Basic Operation
    WebServer
    3
    DoD Alarm
    AppServer
    !
    Office Services
    DB
    Middle-ware
    Web Infra-structure
    SAP
    …etc…
    4
    Overloaded an Admin Server´s OS
    Proxy
    6
    5
    5
    Slowed Down a Database
    5
    4
    6
    Overloaded Web Application
    System Operation
    !
    Application Fault
    Wintel
    Linux
    Solaris
    AIX / HPUX /…
    Host
    VM Ware / Hyper-visers
    Mobile Arch-itecture
    4
    3
    SOLUTION
    1
    Reconfigure WAN
    Backoffice Services
    2
    2
    2
    Temporarily Stop Event Forwarding
    HW
    Storage
    Backup
    Mon-itoring
    CMDB
    Ticket (Problem Incident Chang)
    Floor Service / UHD
    3
    Restart Overloaded Servers
    4
    Restart Slow DB Services
    1
    3
    1
    5
    Restart Web Apps For Good Measure
    Data Center
    Network
    !
    Application OK
    Power
    Cooling
    Fire + Physical Security
    Network Uplink
    LAN
    WAN
    Security
  • Clouds Make It
    EVEN Harder !
  • Quasi Instant Infrastructure and Service Changes
    t -2h
    t -1h
    t 0h
    Frontend
    Frontend
    Frontend
    Frontend
    Frontend
    App Server
    App Server
    App Server
    App Server
    App Server
    Data Source
    Data Source
    Data Source
    Data Source
    The Things Administrators Rely on Today Are No longer of Importance. Debugging Becomes a Moving Target.
  • “Old Style” Automation Does Not Work in This Environment !
    Automated
    ITSM Processes
    Automated
    Service Desk
    Automated
    Run-Books
    Automated
    Config. Mgmt
    Automated
    Event-Mgmt.
    Workload
    Automation
    Automated
    Provisioning
    Automated
    Discovery
    Automated
    Correlation
    Compliance
    Reporting
    Data-Center
    Automation
    Automated
    Root-Cause-Analysis
  • Kill the Old Way of IT Service Management
  • Get New Style, Adopt to the Cloud and Let the Machine DO the Work – You THINK !
    Automated
    ITSM Processes
    Automated
    Service Desk
    Automated
    Run-Books
    Automated
    Config. Mgmt
    Automated
    Event-Mgmt.
    Auto
    Pilot
    ITSM
    Workload
    Automation
    Automated
    Provisioning
    Automated
    Discovery
    Automated
    Correlation
    Compliance
    Reporting
    Data-Center
    Automation
    Automated
    Root-Cause-Analysis
  • Auto Pilots Take Decisions Based on Administrative Expertise, But Can React to Changes in Model+Infrastructure Fast Enough!
    Modell
    4
    3
    Execute Rule
    Event + Logfile Information
    2
    Execute Rule
    6
    Issue 1
    Issue 2
    7
    1
    EcexuteRuleand Close Issues
    Event: System Down
    5
    Event: Service Slow
  • No Dynamic, Heterogeneous, on Demand Cloud Services Without Autopilot Administration! We Are Smart Enough, But We Are Not Fast Enough!