Acumen Solutions<br />FOSE CloudCamp<br />March 24, 2010<br />
Who is Acumen Solutions?<br />Leading Business & Technology Consulting Firm<br /><ul><li>Privately held; founded January 1999
300 employees and growing
Headquartered in DC, offices in NYC, San Fran, London</li></ul>Industry Focused<br /><ul><li>Communication and Media
Consumer and Commercial Products
Financial Services
Public Sector</li></ul>Solution Driven<br /><ul><li>Customer Relationship Management
Data Centers
Performance Management
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Examples of Cloud Computing within the Federal Government

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Special Presentation at CloudCamp by Marty Young, Managing Director at Acumen Solutions

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Examples of Cloud Computing within the Federal Government

  1. 1. Acumen Solutions<br />FOSE CloudCamp<br />March 24, 2010<br />
  2. 2. Who is Acumen Solutions?<br />Leading Business & Technology Consulting Firm<br /><ul><li>Privately held; founded January 1999
  3. 3. 300 employees and growing
  4. 4. Headquartered in DC, offices in NYC, San Fran, London</li></ul>Industry Focused<br /><ul><li>Communication and Media
  5. 5. Consumer and Commercial Products
  6. 6. Financial Services
  7. 7. Public Sector</li></ul>Solution Driven<br /><ul><li>Customer Relationship Management
  8. 8. Data Centers
  9. 9. Performance Management
  10. 10. Systems Integration</li></ul>2<br />Acumen Solutions Inc. – Company Confidential | Copyright © 2009 Acumen Solutions, Inc.<br />
  11. 11. Federal Cloud Footprint<br />Sample Cloud Solutions:<br /><ul><li>Pipeline Management
  12. 12. Call Center
  13. 13. Knowledge Mgmt
  14. 14. Case Management
  15. 15. Grants Management
  16. 16. Financial Management
  17. 17. Partner Management
  18. 18. Community Outreach
  19. 19. ARRA Tracking
  20. 20. Recruiting Systems
  21. 21. Ticketing & Reservations
  22. 22. Training & Event Registration
  23. 23. Correspondence Management</li></ul>Acumen Solutions Inc. – Company Confidential | Copyright © 2010 Acumen Solutions, Inc.<br />3<br />
  24. 24. Acumen Solutions Inc. – Company Confidential | Copyright © 2007 Acumen Solutions, Inc.<br />4<br />Recruiting in the Cloud<br />HR Recruiting<br />Application<br /><ul><li>The Army Experience Center in Philadelphia, PA
  25. 25. Customized Salesfroce.com for Registration, badge print, and game play tracking
  26. 26. Recruiting and pipeline management system
  27. 27. Algorithmic scoring of visitors propensity to join the Army
  28. 28. Connectors to Facebook
  29. 29. Email marketing campaigns</li></li></ul><li>Acumen Solutions Inc. – Company Confidential | Copyright © 2007 Acumen Solutions, Inc.<br />5<br />Contact Center in the Cloud<br />Contact Center <br />Support System<br /><ul><li>Re-engineered business process to implement multi-channel contact center
  30. 30. Case management allows transparency into full lifecycle of issue
  31. 31. Developed, implemented and trained users in 12 different offices within 100 days
  32. 32. Decreased time to response and call volume by more than 40%
  33. 33. Increased data integrity and agent productivity</li></li></ul><li>Acumen Solutions Inc. – Company Confidential | Copyright © 2007 Acumen Solutions, Inc.<br />6<br />Tracking Partnerships in the Cloud<br />Outreach and Partner Management<br /><ul><li>Implemented Salesforce.com to manage 200,000 Census partners targeting the hard to reach areas of the country
  34. 34. Built geo-mapping capabilities to provide visual overlays of partners target market and demographic overage
  35. 35. Implemented 3rd party cloud email product for expanded messaging capabilities
  36. 36. Developed and delivered training curriculum for 2,700 users nationwide
  37. 37. Ongoing help desk to solve tickets, product enhancement and training requests</li></li></ul><li>Acumen Solutions Inc. – Company Confidential | Copyright © 2007 Acumen Solutions, Inc.<br />7<br />GSA in the Cloud<br />Enterprise-Wide CRM System<br /><ul><li>Supporting both Federal Acquisitions Services (FAS) and Public Building Services (PBS)
  38. 38. Comprehensive CRM solution that provides traditional Sales Force Automation (SFA) capabilities
  39. 39. Training and Event Management capabilities including automated surveys to measure quality and effectiveness
  40. 40. Integration with Lotus Notes</li></li></ul><li>Acumen Solutions Inc. – Company Confidential | Copyright © 2007 Acumen Solutions, Inc.<br />8<br />Health IT in the Cloud<br />CRM and PM Support of EHR and HIE Rollout<br /><ul><li>HITECH Act of 2009 provides medical providers with financial incentives to implement Electronic Health Records (EHR)
  41. 41. Cloud based CRM solution is used to enable the REC’s to manage all interactions with the doctors
  42. 42. Project Management capabilities to track and support the implementation of EHR’s
  43. 43. Heavy Web 2.0 collaboration across the country through community ideas sharing, knowledge management, and web portals</li></li></ul><li>Contact Information & Cloud Partners<br />8614 Westwood Center Dr.<br />Suite 700<br />Vienna, VA 22182<br />703-856-2871<br />myoung@acumensolutions.com<br />Marty Young<br />Acumen Solutions Inc. – Company Confidential | Copyright © 2009 Acumen Solutions, Inc.<br />9<br />

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