Energy Data and BenchmarkingChris ThompsonMarket Manager, Customer Solutions October 25, 2012
PSE Service TerritoryWashington’s largest and oldest energy utility, serving more than 1 million electriccustomers and 750,000 natural gas customers.
Benchmarking Laws§ State of Washington Law § Passed in 2009, implementation in 2010 § 10k sf buildings § Disclosure requirement§ City of Seattle Law § Passed in 2009, implementation in 2011 § 20k sf buildings (includes multifamily) § Disclosure AND reporting requirement § Outreach to affected buildings (10,000) § Penalties § Similar to New York City 3
PSE’s Benchmarking System§ Built in 2009 § Not much known about demand § WUTC not involved § Built to comply with specific benchmarking laws § Stakeholders not involved § 9 months to build, built by IT & consultants§ Interface is contained within Portfolio Manager§ Customer receives: § One-time 24 month upload § Aggregate consumption data § No cost data 4
Using PSE’s Benchmarking System§ First setup buildings in Portfolio Manager§ Need all meter numbers and last 4 account #s§ Signed form IF § Four or less tenants with PSE accounts § Five + tenants = no forms§ Minimum 1-2 day turnaround§ 0.5 FTE assigned, assists customers with account setup and use of system 5
Results§ Demand – YES! § Over 2,000 participants since inception § Has exposed the demand for consumption data from customers§ Satisfaction – NO! § A lot of data collection for the customer § Want a subscription service § Want cost data (and get it elsewhere) § Want individual meter data § Want it to be automated § Don’t want to fill out any forms § Customers want a simple, easy, one-time process with PSE’s help! 7
PSE Benchmarking 2.0§ Retooling our energy data strategy and offerings§ Targeting the new Portfolio Manager launch in 2013§ Goals: § Develop tools that meet customer needs § Protect customer privacy § Update laws and policies to reflect modern business practices § Be in compliance § Look beyond benchmarking § Link up with our energy efficiency programs 8
Challenges§ We don’t know what a building is§ We’re getting requests from people who aren’t necessarily our customers§ Laws may be out-of-date or conflicting 9