Energy provider Badenova, has optimized its resource planning and centralized its work order management.

1. 1Proprietary and Confidential
Case Study – Badenova
Efficient Appointment
Booking and Resource Planning

2. Badenova
• Leading German energy
provider, formed from merger of six
local
energy providers
• 360 engineers handling 50,000
jobs per year
• Sought workforce management
• system to optimize its resource
planning and work order
management processes 2Proprietary and Confidential

3. Challenges
• Company was formed from merger
of six local energy providers, with
different scheduling practices
• Need to effectively coordinate
scheduling of field staff
• Need to match jobs to technicians’
skills
3Proprietary and Confidential

4. Finding the Right
Scheduling Solution
• The right software can simplify
the planning process, save costs
and materials, and reduce
unnecessary stress
• ClickSoftware’s scheduling solution
optimized Badenova’s resource
planning and centralized its work
order management process
4Proprietary and Confidential

5. Obvious Advantages
• Extensive scheduling functionality
• Better and more accurate job
planning
• Improved control of order
placement process
• Comprehensive reporting system
• Integration into the company’s
backend SAP system
5Proprietary and Confidential

6. Solution Implementation
6Proprietary and Confidential

7. Implementation – Stage 1
• Complete reorganization of
the internal coordination
and scheduling department
• Integration of ClickSchedule
into existing SAP system
• Manual process planning using
ClickSchedule to enable staff to
become accustomed to the tool
7Proprietary and Confidential

8. Implementation – Stage 2
• Step-by-step automation of the
scheduling process
• Mobile connectivity for technicians
via mobile SAT interface:
• Improved short-term job
handling
• Ability to transfer data directly
back to SAP system enhanced
business process and planning
Entire job took just over a year from
the formulation of the requirement
specification to realization,
testing and roll out
8Proprietary and Confidential

9. Impact
9Proprietary and Confidential

10. Resource Planning
• Optimization of resource planning
• Manual and automatic scheduling
processes
• Easy access to scheduling
and planning information
• Improved relationships between
interfacing operational resources
10Proprietary and Confidential

11. Comprehensive Reporting
Central console provides information
on:
• Job progress
• Staff efficiency levels and
• Compliance with deadlines
• Internal and external
benchmarking
11Proprietary and Confidential

12. Data Processing
Faster processing of data
due to direct connection
to SAP system, and better
data quality.
12Proprietary and Confidential

13. Proprietary and Confidential
Thank you