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ClearMechanic Free Offering

by ClearMechanic on Jul 28, 2011

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Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.
Speaker Notes:Okay, what did you hear?RECAP KEY POINTS OF “EXPERIENCE THE BEST” VIDEOSet activation objectives.Train every Sales Consultant on SYNC and how to activate at time of delivery.Require SYNC be a part of the formal delivery process.Make activation a requirement for Sales Consultant commissions.SYNC delivers many dealership benefits.I know that there’s no silver bullet … but I also know now is the time to re-evaluate the Vehicle Delivery process.We’ve got to do better with SYNC – we simply have to improve our delivery process. With more technology coming, the time to act is now … not in 12 months when we have even more confused, frustrated and dissatisfied customers.And you must take an active and aggressive role in making that change happen.Like O.C. Welch, you need to ensure you have the people and processes in place. Pull out and put in front of you your Assessment Checklist. Now that we have discussed what customers want and experienced dealers who are “the best” in this area, are there areas where changes are needed?Let’s take a look at solutions you can utilize to drive change.

ClearMechanic Free Offering — Presentation Transcript

Free Offering(For Service Centers)
What is ClearMechanic?
Visually Explain Repairs with PhotosPost vehicle photos instantly to your website. Send photos directly to customers by e-mail and text message.
Key Accomplishments in 2011 Published iPhone and Android applications- Over 7,500 users at dealerships and independent shops- Over 200,000 repair recommendations supported
Partnerships with Industry-Leading Companies
High-Quality Photos from CM Mobile ApplicationClearMechanic’s iPhone and Android mobile applications post vehicle photos instantly to your website.
CM’s Proprietary Illustrations Explain Each PhotoCM has the industry’s best database of technician-approved, consumer-friendly illustrations
CM’s Proprietary Illustrations Explain Each PhotoCM has the industry’s best database of technician-approved, consumer-friendly illustrations
Why Use ClearMechanic? Increase Sales Immediately through Visual ExplanationsHigh-quality photos and illustrations get customer to say “Yes.” Get Customer Approval QuicklyInstantly sending vehicle photos by text and e-mail gets a quicker “Yes”from customers. Other Reasons Cited by Clients- “There is no quicker way to share photos on the web and by e-mail.ClearMechanic takes less than 30 seconds per customer.”- “We use this for all warranty photos. Photos are stored permanently.”
How It Works Step 1 Step 2 Step 3 Step 4Capture Photos Wireless Image CM Posts Images Consumer Seeswith CM Camera Transfer to CM to Your Site Via Image and I-Frame Can ShareTechnician or Advisor Automated CM Data Analysts Consumer 10
What Customer Sees
What Customer Sees
What Customer Sees
ClearMechanic’s Free Offering
ClearMechanic Offers a Free Version iPhone and Live Photo Gallery Expert IllustrationsAndroid Apps on Web Site Next to Photos
Requirement to Qualify for Free Offering Minimum Use Requirement:CM requires a minimum of 30 RO’s uploaded per month. This is one use perday. We can share best practices on how to achieve this level of utilization.
Appendix
ClearMechanic Daily Activity Reports
ClearMechanic iPhone Application Screenshots
ClearMechanic iPhone Application Screenshots
ClearMechanic Android Application Screenshots
ClearMechanic Mobile Application Screenshots
ClearMechanic Data and Testimonials Including photos of customer’s defective part improvessales conversion rate • Conversion rate without ClearMechanic: 40-60% • Conversion rate with ClearMechanic: 75%-90% • Especially helpful for leaks, cracks, wear, and rust. Dealership Testimonial: “Taking pictures adds credibilityto our recommendations and makes customers advocatesfor our dealership. Customers are wowed by the process.” Consumer Testimonial: “You’re never excited to find outnew repairs are necessary. But this was an easy, educationalway of getting information about my car.”
Overview of Searchable Service Library ClearMechanic (“CM”) develops and owns the industry’s most comprehensive library of expert parts and repair illustrations • 9 vehicle systems with approximately 1,000 unique illustrations • 3 illustration types: Location, Function and System CM content allows service centers to “visually explain” service recommendations Integration options: • 1) Frame CM’s interactive service within service center’s web site. • 2) Embed CM content into outgoing e-mail campaigns (e.g. declined service letters). • 3) Incorporate CM content into online scheduling software in order to “pre-educate” customers.
Searchable Service Library: How CM Creates It CM’s process for in-house illustration development allows for rapid iteration and new content creation
Searchable Service Library: Sample Illustration Sample Location Illustration: Oxygen Sensor
Searchable Service Library: Sample Illustration Sample Function Illustration: Oxygen Sensor
Searchable Service Library: Sample Illustration Sample System Illustration: Oxygen Sensor

ClearMechanic Free Offering

by ClearMechanic on Jul 28, 2011

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ClearMechanic Free Offering — Presentation Transcript