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Operational Assesment
Operational Assesment
Operational Assesment
Operational Assesment
Operational Assesment
Operational Assesment
Operational Assesment
Operational Assesment
Operational Assesment
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Operational Assesment

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Operational …

Operational
Assessment - Where can you reduce IT Costs?

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  • 1. Operational Assessment Where can you reduce IT Costs Helping you drive value from your IT Services
  • 2. Operational Assessment The Claymore Solutions Operational Assessment is an indispensable tool for anyone running an IT department. The assessment will provide a report card on your operation, allowing you to; •Recognize People and Processes that are excelling •Eliminate Waste and recoup budget dollars •Focus your improvement initiatives where they are most needed Helping you drive value from your IT Services
  • 3. Scope The Operational Assessment will investigate 5 areas of your IT services • People • Process • Technology • Monitoring and Metrics • Licences and Maintenance Inventory Helping you drive value from your IT Services
  • 4. People Your people are your most important asset. In this portion of the assessment we will work with you to review your; •Current Organizational Structure •Labour mix and burdened cost •Staffng Plans and Vacancies •Skills Development Plans •Succession Plans Helping you drive value from your IT Services
  • 5. Process Process maturity is directly proportional to quality of service and your cost to the business. Immature organizations have more service disruptions and take longer to restore service. The Operations Assessment will categorize your IT maturity in the following areas; •Issue capture and prioritization •Work assignment and follow up •Confguration control and management •Trend recognition and Root Cause Analysis •Customer communication Helping you drive value from your IT Services
  • 6. Technology Your ongoing technology costs are a signifcant part of your budget. The Operations Assessment will assess your technology feet in the following areas; •Technology Strategies •Platform mix & Utilization factor •Virtualization •Storage and capacity management •Energy effciency •Lease and maintenance review Helping you drive value from your IT Services
  • 7. Monitoring and Metrics Getting the most out of your IT investment requires knowing how well it is performing. We will work with you to review what you are measuring and how you are using this data to optimize your service delivery. •Hardware, application and network monitoring •Performance monitoring •Automated alerts and actions •Ticket metrics •Trend identifcation Helping you drive value from your IT Services
  • 8. Licences and Maintenance Inventory Licence maintenance can be a daunting task in many organizations. Do you have policies to dictate what gets maintenance and what doesn't or when to upgrade? We will review your licences to uncover. •Unsupported version levels •Duplicate functionality •Lower cost, Open Source or SaaS alternative software •Licence volume and distribution Helping you drive value from your IT Services
  • 9. Claymore Solutions Inc. Call: (416) 909-7415 http://www.claymoresolutions.com/ Helping you drive value from your IT Services

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