Claudio Sapateiro ISCRAM 2009 Poster Session

An Emergency Response Model: Toward Situational Awareness Improvement Cláudio Miguel Sapateiro :: csapateiro@est.ips.pt Pedro Alexandre Mourão Antunes (Work Supervisor) School of Technology, Polytechnic Institute of Setúbal, Portugal Sciences Faculty of the University of Lisbon, Portugal Additional Collaborations: Additional Information may be found in: Nelson Baloian and Gustavo Zurita from Universidad de Chile, Chile Sapateiro, C., Antunes, P. “An Emergency Response Model: Toward Situational Awareness Improvement”, ISCRAM’09. Problem Statement Proposed (Meta) Model Operational Emergency Response (ER) may be considered a The proposed approach to the emergency response process, is conceptualized, as the management of dynamic complex team process in which constraints and Situation Elements’ (SEs) and respective relations’ status. A SE is a relevant (according to the affordances arise in real-time. application domain) element involved in the emergency response process, like an actor, action, goal, resource. In such complex environment Situation Awareness (SA) is strongly conditioned by a number of factors both at individual SE are aggregated in relevant (again, elicited in the application domain) Situation Dimensions (SDs). level (e.g. attentional tunneling, data overload, misplaced Samples of SDs may be aggregating actors of specific teams, a set of actions that should be salience, etc.) and at team level, where processes like preformed by one team, or toward a specific goal, a location containing a set of resources, etc. The collaboration, communication and coordination impose the level interrelationships of SE are expressed recurring to Situation Matrixes (SM) composed by SDs. of achievement of a shared understanding of the situation among team members. The challenge remains in establishing real-time shared understanding of an emergent situation. The overall hypothesis of this research consist in: “The mobile support to real time, (persisted) situated contributions of involved actors in emergency response teams, enhance a common representation and understanding of the emergency situation.” The dynamic of the proposed approach, relies on involved participants monitoring and reporting the SEs' and SEs Relations’ status on a real-time, situated basis (delivering a real-time control panel). Proposed Approach Foundations Accidents Causation Theories ER Models Model Instantiation – Exploratory Experiment in IT Incident Management Resilience Engineering Cognitive Systems IT service desk teams often face critical incidents management, like servers’ failures or connectivity lost Engineering of network links that are considered critical for a number of organizations. The questionnaires, interviews and scenarios discussion workshops conducted with two IT service desk teams have yield a set of domain specific SD: Team Structures & Equipments, Actors, Locations, Actions and Activities Processes correlated trough the following SM: SA Models • Actions - Activities • Actors - Activities • Equipment - Actors SM paper prototype used to focus • Equipments - Locations the discussion on SD elicitation Mobile Prototype The proposed approach relies on mobile ICT to accomplish information report/sharing on a, Situated, Real-time and Persistent basis. The role of simplistic and graphics oriented interfaces, was emphasized aiming to minimize work overhead and cognition enhancement recurring to visual icons. The proof of concept prototype relying on a peer-to-peer communication architecture was implemented recurring to the NOMAD platform, a development framework for mobile collaborative applications development.

Claudio Sapateiro ISCRAM 2009 Poster Session

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Claudio Sapateiro ISCRAM 2009 Poster Session — Document Transcript

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