Downtime
Causes and Costs
Downtime: What it is….
•

On computational environments, downtime is obvious to everybody (time
of system down), but the m...
Main Reasons for System Failures
!
•

Around 70% of all system failures can be
attributed to software or user errors. This...
Impacts and Consequences of
System Downtime

Visible Impacts!

Invisible Impacts!

!

•

Lost Production Hours

•

Employe...
Cost of Downtime Calc Example

Reference: libelle.com.cn
Think in High Availability
•

The availability and accessibility of data is one of the most costly
investments of every or...
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Downtime

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Causes and costs for a downtime system.

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Downtime

  1. 1. Downtime Causes and Costs
  2. 2. Downtime: What it is…. • On computational environments, downtime is obvious to everybody (time of system down), but the most important thing to keep in mind is: • Downtime can lead to serious material and non-material damages • Downtime not only represents money lost, but trust, image of your brand, damages for your customers, etc
  3. 3. Main Reasons for System Failures ! • Around 70% of all system failures can be attributed to software or user errors. This number is based on researches and published for example in the Oracle Backup and Recovery Handbook Others 5% Software Error 36% Phisical (HW Problems) 25% Operation (User Error) 34% Reference: libelle.com.cn
  4. 4. Impacts and Consequences of System Downtime Visible Impacts! Invisible Impacts! ! • Lost Production Hours • Employee Dissatisfaction • Increased Costs • Lost Revenue • Security Issues • Bad Financial Performance • Lost Profits • Decreased Productivity • Liabilities and Risks • Press Attention • Dissatisfied Customers • Poor Communications • Time to Restore Normal Operation • Brand Erosion • Lower IT Department Reputation • Long-Term Loss of Customers
  5. 5. Cost of Downtime Calc Example Reference: libelle.com.cn
  6. 6. Think in High Availability • The availability and accessibility of data is one of the most costly investments of every organisation • The cost of downtime or data loss is usually vastly underestimated • Where there is a downtime incident, most of the affected departments are surprised by the actual consequences

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