Downtime
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Causes and costs for a downtime system.

Causes and costs for a downtime system.

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    Downtime Downtime Presentation Transcript

    • Downtime Causes and Costs
    • Downtime: What it is…. • On computational environments, downtime is obvious to everybody (time of system down), but the most important thing to keep in mind is: • Downtime can lead to serious material and non-material damages • Downtime not only represents money lost, but trust, image of your brand, damages for your customers, etc
    • Main Reasons for System Failures ! • Around 70% of all system failures can be attributed to software or user errors. This number is based on researches and published for example in the Oracle Backup and Recovery Handbook Others 5% Software Error 36% Phisical (HW Problems) 25% Operation (User Error) 34% Reference: libelle.com.cn
    • Impacts and Consequences of System Downtime Visible Impacts! Invisible Impacts! ! • Lost Production Hours • Employee Dissatisfaction • Increased Costs • Lost Revenue • Security Issues • Bad Financial Performance • Lost Profits • Decreased Productivity • Liabilities and Risks • Press Attention • Dissatisfied Customers • Poor Communications • Time to Restore Normal Operation • Brand Erosion • Lower IT Department Reputation • Long-Term Loss of Customers
    • Cost of Downtime Calc Example Reference: libelle.com.cn
    • Think in High Availability • The availability and accessibility of data is one of the most costly investments of every organisation • The cost of downtime or data loss is usually vastly underestimated • Where there is a downtime incident, most of the affected departments are surprised by the actual consequences