Technology is important; business value is mandatory. Define enterprise-level business requirements Prioritize business requirements Plan the project Define project-level business requirements
What is the problem area? How does the business you approach it? Is the data available? Who will use the results? Who cares?
Give me the annual revenue of all my product lines divided over all the sales regions over the last 3 years5
Give me the top 10 of most profitable products this year6
Give me the top 10 of most sold products of last year7
Give me the top 10 of most profitable customers8
Compare the YTD revenue with the one in the same period last year and the target9
Collecting the Requirements Interviews ▪ With individuals (or very small groups) Facilitated Sessions ▪ Brainstorming with a larger group led by a facilitator10
Each one takes more time than interviews, but may generate more Requires an experienced facilitator Requires an initial understanding of the user area Participants feed of of each others ideas Participants can negotiate disagreements11
Prepare Conduct Conduct IT Business Interviews Interviews Use Data Profiles to Research Data Sources Write up Interview Summaries Identify Business Processes Build Initial Bus Matrix Conduct Prioritization Session Write Requirements Definition12
Business Executive What are the business issues? What is your vision? Business Manager or Analyst What are your measures of success? What data do you use? What analysis do you typically do? IS Data Audit Data quality or quantity issues? Potential roadblocks (political or technical)? How is ad hoc analysis conducted?13
Interviews Interview Team ▪ lead interviewer, scribe, observers Conducting the Pre-interview Research Selecting the Interviewees Developing the Interview Questionnaires Scheduling the Interviews Preparing the Interviewees Conducting the Interviews ▪ Interviewer Rules ▪ Remember your Interview Role ▪ Verify Communications ▪ Define Terminology ▪ Establish Peer Basis ▪ Maintain Schedule Flexibility ▪ Avoid Interview Burnout ▪ Manage Expectations Continuously14
Process Date Product Vendor Shipper Dist Store Promo CntrPurchase X X X XOrdersDist Cntr X X X X XDeliveriesDst Cntr X X XInventoryStore Deliveries X X X X XStore Inventory X X XStore Sales X X X X15
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