Test, Redesign, and Retest of
Chase Credit Card Agreement
Team 4
2
DEBORAH BOSLEY / US
GIANNA MERKI / PT
EMILIA BOLESZCZUK / PL
ANGELA COLTER / US
MARTIN FÖSSLEITNER / A
44
5
Question 9: What interest rate will apply to this purchase?
Round 1 (26.5%) : Round 2 (19.5%)
Question 10: What fees wil...
6
Trained to view original
Because no choice with interest, less important
Sample too small
Questions too difficult
6
Trained to view original
Because no choice with interest, less important
Sample too small
Questions too difficult
Test, Redesign, and Retest of Chase Credit Card Agreement
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Test, Redesign, and Retest of Chase Credit Card Agreement

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Transcript of "Test, Redesign, and Retest of Chase Credit Card Agreement"

  1. 1. Test, Redesign, and Retest of Chase Credit Card Agreement Team 4
  2. 2. 2 DEBORAH BOSLEY / US GIANNA MERKI / PT EMILIA BOLESZCZUK / PL ANGELA COLTER / US MARTIN FÖSSLEITNER / A
  3. 3. 44
  4. 4. 5 Question 9: What interest rate will apply to this purchase? Round 1 (26.5%) : Round 2 (19.5%) Question 10: What fees will apply to this purchase? Round 1 (21.7%) : Round 2 (15.0%) Question 11: What will that higher interest rate apply to? Round 1 (16.0%) : Round 2 (19.4%) Question 12: When you make a partial payment of more than the required minimum, to which balance is it applied first? Round 1 (38.3%) : Round 2 (56.5%) Question 13: On which page of the document did you find the answer? Round 1 (32.9%) : Round 2 (31.2%) Question 14: You go over your limit by $500. What happens? Round 1 (26.1%) : Round 2 (31.0%)
  5. 5. 6 Trained to view original Because no choice with interest, less important Sample too small Questions too difficult
  6. 6. 6 Trained to view original Because no choice with interest, less important Sample too small Questions too difficult

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