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Diana Edmonds - - Day 2, Workshop 3

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  • 1. Haringey Council Public Library Partnerships in an Online World Diana Edmonds Assistant Director, Culture Services 7 th September 2011
  • 2.
    • Public Libraries operate in a world of partnerships in order to deliver the range of services required by a 21 st century world
  • 3.
    • To enable our customers to get online
    • To enable our customers to access online content
    • To place the public library in the online world
    In an online world key partnerships exist:
  • 4.
      • The world is online, but some of our customers are not!
      • London is the Internet-use capital of the UK
      • But a significant number of people in Haringey still do not have access
      • 1. Supporting Customers:
  • 5. Motivation for accessing the Internet Access – easy, usable and affordable Skills and confidence - All the skills needed to use ICTs and a feeling of trust and security in using them Motivation- sees real benefits from the use of ICTs and relevance to life
  • 6.
    • In Haringey, we focus on all three areas – providing PCs and broadband, access, motivating and training
  • 7.
      • To enable our customers to get online we work closely with a number of partners who provide guides to support the offliner move online:
      • UK Online
      • BBC Webwise
      • Both provide online search support which is used constantly
      • Both provide funding to support our efforts
  • 8.
    • Here our key partner is the Council, the local authority
    • We work actively with other Council departments to ensure their information and services are easily accessible online
  • 9.
    • Other key relationships include other content providers such as the NHS whose Choose and Book service we piloted
  • 10.
    • Libraries in Haringey act as community hubs
    • Supporting our customers to access Haringey Council’s own online services
    • Supporting channel shift to reduce costs and increase efficiency
    2. To enable our customers to access online content
  • 11.
    • To place the public library in the online world
    • The public library needs to move itself online
    • Key partnerships here include
      • Suppliers of e-content (Overdrive, Bloomsbury etc.)
      • Technical support for the online catalogue and for the app
      • Social media groups including Harringay Online
  • 12. Conclusion The modern public library does not act alone but is part of a complex network of partnerships

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