iVend retail for mid-size Retailers


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Thousands of stores in over 20 countries run iVend Retail to manage their retail operations.

Successful retailers have efficient and integrated business processes compared to their competition. Starting from the front-end cash register/ POS, back-office systems, Fulfillment Systems, Customer Loyalty System, Retail Business Intelligence, Inventory Management to Planning Engine, integrated Web Storefront and many other retail processes should talk to each other efficiently for successful retailing.

iVend suite of Retail Applications manages every aspect of retail operation. Its ability to integrate with almost any ERP & its SAP certified integration along with PCI certified security standard makes iVend retail an unparalleled retail software in the industry. Large retailers with hundreds of stores can run the entire iVend Suite of Retail Applications to become more efficient and profitable. While small retailer with 20-30 store chain can also run required iVend modules today and opt for advanced iVend modules as-and-when the retail chain grows. iVend lets you grow at your pace and helps you adopt every innovation in retail industry when you are ready.
iVend Suite of Retail Applications has following components:
iVend Retail – Enterprise, Store & POS
iVend Loyalty – Loyalty Management System integrated with physical and online stores
iVend Web Storefront – E-commerce & M-commerce platform integrated with iVend Enterprise
iVend Mobile – Mobility Solutions for in-store Mobile POS
iVend Analytics – Retail Business Intelligence integrated with iVend Retail & your ERP

iVend Retail, a PCI compliant and SAP Certified solution, is a complete Retail Management Software, seamlessly integrated with SAP suite of Business Management Applications. iVend APIs can be integrated with any other modern ERP system for back-end accounting operations.

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iVend retail for mid-size Retailers

  1. 1. Retail ManagementSolution
  2. 2. Our Customers (Partial List)
  3. 3. Demonstration SequenceOverviewBusiness ArchitectureiVend EnterpriseManagement ConsoleiVend POSReports and Inquiries
  4. 4. CitiXsys Fast FactsBusiness Drivers Products in Retail, Warehousing, One of the Largest SAP® Solution Strategic Partner for SAP Distribution for SAP® Business Partner Ecosystem Opportunities One, SAP® Business All-In-One and SAP ERP ECC 6.0Operating Locations in US, Canada, Panama, Mexico, UK, Australia, Singapore and IndiaGlobal Employee Count: 225+
  5. 5. Product Portfolio Retail Warehousing & Planning & Management Distribution Analysis iVend Retail Inventory Pro iPlan – Enhanced MRP with OTB Item Matrix Inventory Pro on Radio Frequency iView – Business iVend Loyalty Intelligence iVend Mobile iVend e-Store CitiXsys Vertical Solutions
  6. 6. Retail ManagementFastest iVend Retail Seamless SAP Not just aGrowing – A complete integration Certified Point Of SaleVertical end-to-end with SAP Integration Solution Retail Business One Application and SAP Business All- In-One
  7. 7. Market for iVend Retail XL > 500 Stores L 200 – 500 Stores High-endMarket Mid-rangeMarket M 40 – 200 Stores Ideal Spot Low-endMarket M 8 – 40 Stores S <4 Stores High End Market Mid Range Market Lower End Market iVendRetail on SAP Retail iVendRetail on SAP Business iVend Retail with SAP ERP 6.0 One Business One Starter Pack
  8. 8. iVend Retail – Application Stack Retailer’s Challenges and iVend/ SAP Positioning Retail Management Process Management • Integrated Retail System • Strong Forecasting & Planning • Scalable Retail System • Integrated Business Intelligence • Integrated ERP Systems • Effective Loyalty Program
  9. 9. OverviewEnd to End Retail Management SolutionSeamless and deep integration with SAP suite of Business Management ApplicationsHighly scalable• From single store to hundreds of stores across geographiesEase of deployment, use and maintenanceLow Cost of Ownership
  10. 10. Industry Specific Solutions Apparel Footwear Optical Stores Sports Goods Book Stores Specialty Departmental Wine Retail Stores Stores Seamless integration with Customer Management & Loyalty Business Management Applications Effective price & PromotionChallenges in ManagementRetail Inventory control &Replenishment Maintainability & Scalability to respond to business changes Loss prevention and Control
  11. 11. Business Architecture (Deployment Landscape) Store Operations Store 1 Head Office iVend Enterprise Server Typically spread across different iVend Store iVend POS geographical locations Manager Station Terminal Ethernet • Head Office • Store Ethernet Three (3) licensed components Internet • iVend Enterprise (at HO) • iVend Store (at Store for Store Manager Store iVend POS functions) Server Terminal SAP Business One Server • iVend POS (Till/Register functions)• SAP Business One Server Store 2 Stores connected to HO over the Internet• SAP Retail with/ without POSDM• SAP ERP (ECC 6.0) POS connected to iVend Store over LAN Ethernet• iVend APIs for 3rd party Tablet POS over WI-FI n Number of stores integrations Store iVend POS Server Terminal
  12. 12. iVend Retail – Enterprise• Licensed component configured at the head office• Integrates iVend processes with core business management application• Gets configured as a combination of a database and Integration & Replication services• Allows head office users to define, setup and control the Retail Enterprise – Stores – User Rights – Promotions & Schemes – Other Retail Settings• iVend Retail deploys two services – Integration and Replication• Replication service used to replicate master and transactional data across the Retail Enterprise• Integration service used to integrate transactions between iVend Retail and the business management application• User configurable frequency for these services• Service Manager, which appears in the system tray allows monitoring of these services• Integration monitor displays all messages related to integration – also allows downloading error messages (if any)
  13. 13. iVend Retail – Enterprise Ease of use • Similar interface for Head office operations and Store Manager Head Office functions • Definition & Setup of Retail Enterprise • Master Data Management & Configuration • Pricing & Promotion Management Store functions • Till definition & Management • Roles & User Rights • Transaction Management with HO and other stores • Local Purchase & Expense Management
  14. 14. iVend Retail – Point Of Service (POS) Licensed Component Connected to iVend Management Console at the store Connection only over LAN High levels of flexibility in usage • User specific settings possible on different tills • Create teams and assign them to tills • Multi – language support at the till
  15. 15. Loyalty Management - In Store Transactions Setup and manage multiple loyalty schemes which assign points on customer purchases Define ageing criteria for loyalty points Redeem loyalty points against new customer purchases Loyalty points can be redeemed across the network of stores Customers can be informed about their points via e-mail, text messages, etc. Facility to define group memberships Store manager can override expired points Intuitive operational and business reporting
  16. 16. SAP Business One Integration Integrate UDFs on Business Partner Master Data and Item Master Data Over 17 other masters including • Item Master • Customers • Warehouses • Price lists & Special prices • Serial and batch numbers
  17. 17. ReportingGenerate reports to analyze:• Sales breakups• Identify slow-moving items• Sales for any day by store Item Item Group Customer Customer Group Sales PersonMultiple reports in the following categories:• Sales• Collection• Inventory• FulfillmentReports can be previewed on screen, printed, or exported to Office Excel,Office Word, and other applications and formats supported bythe Microsoft Windows operating system.Ability to edit existing reports as per the user format.New reports can also be added using the custom reporting feature
  18. 18. Global FootprintNorth America4 offices EMEA 1 office Southeast Asia 1 office South Asia 3 offices Asia Pacific 3 offices Latin America 2 offices As on December 2011
  19. 19. Global Footprint North America Asia Pacific Southeast Asia CitiXsys Americas Inc. CitiXsys Australia Pty Ltd CitiXsys Australia Pty Ltd Rockefeller Center Sydney 3 Temasek Avenue 7th floor, 1230 Avenue of the Americas Tower 2, Level 20, 201 Sussex Street Level 21 Centennial Tower New York NY 10020 Sydney NSW 2000 Singapore 039190 USA Australia T: 65 6549 7417 T: 1 212 745 1365 T: 61 2 9006 1616 F: 65 6549 7001 F: 1 212 618 6309 F: 61 2 9006 1515 E: singapore [at] citixsys.com E: newyork [at] citixsys.com E: sydney [at] citixsys.com Chicago Melbourne South Asia The Merc, West Loop, 22nd Floor, Level 27, 525 Collins Street CitiXsys Technologies Ltd 30 South Wacker Drive Rialto South Tower A-24/5, MCIE, Mathura Road Chicago, IL 60606 Melbourne 3000 New Delhi 110044 USA Australia India T: 1 630 359 5956 T: 61 3 9935 2916 T: 91 11 42696666 F: 1 630 303 9706 F: 61 3 9935 2750 F: 91 11 42696600 E: chicago [at] citixsys.com E: melbourne [at] citixsys.com E: newdelhi [at] citixsys.com Perth Latin America Level 29, Forrest Centre EMEA CitiXsysLatAm Corporation 221 St Georges Tce CitiXsys UK Ltd World Trade Center Perth WA 6000 Lakeside House, 1 Furzeground Way 53rd Street, Marbella Australia Stockley Park, Uxbridge UB11 1BD 1st Floor, Commercial Area T: 61 8 9288 0662 United Kingdom Panama City, P.O. Box 0832-0588 F: 61 8 9481 3177 T: 44 207 193 5607 T: 1 630 359 5956 E: perth [at] citixsys.com F: 44 207 681 1016 F: 1 646 349 3441 E: london [at] citixsys.com E: panama [at] citixsys.com
  20. 20. Thank YouFor more information:sales@citixsys.comwww.citixsys.com