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Using SAP IT Process Automation by Cisco to increase HANA SLA’s

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  • 1. May 2013SAP IT Process Automation By CiscoDriving Operational Excellence with Automation
  • 2. ©  2011 SAP AG. All rights reserved / Page 2Together we Drive GreaterInnovation, Choice, and Benefits“We are pleased to deliverand partner with SAP. Youwill see us accelerate …. theopportunity about the nextgeneration data center,….transitions aroundvirtualization and cloudreally come to life in waysthat benefit our jointcustomers.”“…. we need to innovate …..byfocusing on what we’re good at,which is business software andwork with partners like Cisco ….which are very good at whatthey do. Focusing oncompanies that innovate is abetter combination forcustomers. …. more innovationfaster…And they don’t feellocked in. ”John ChambersPresident and CEO, CiscoBill McDermottCo-CEO, SAP“….. Cisco, … are greatpartners of ours, becausewe encourage moreinnovation and the morethings that can be donemore efficiently in thecloud helps us.”Jim Hagemann-SnabeCo-CEO, SAP
  • 3. ©  2011 SAP AG. All rights reserved / Page 3SAP Solutions Extensions (SOLEX) PartnershipSAP Global Reseller AgreementSAP IT Process Automation by CiscoAccelerateInnovationReduce TCO AutomatingOperationalBest Practices
  • 4. ©  2012 SAP AG. All rights reserved. 4The changing SAP landscapeIncreased SAP Landscape Integration2000 2007 2012+Business NetworksNo. of usersEnterpriseServiceRespositorySAPERPSCMCRMPLMSRMWebSphere.NETISVSolutionHomeGrownNon-SAPAppsUser ExperienceSAPNetWeaverSAPR/3ManguisticsLegacySystemSAPCRMSAPEP 7.0SpreadSheetPeoplesoftHRDocumentumLegacySystemOutlookSiebelManugisticsSAPXISAPEP 6.0ExternalWebSAPBWSAPR/3ITPALowersTCOandReducesRiskTCO
  • 5. ©  2012 SAP AG. All rights reserved. 5Manual SAP Operations ChallengeManual Procedures Built-in ContentAutomationEngineVisibility & ControlIT PROCESS AUTOMATION DRIVES YOU IN THIS DIRECTION
  • 6. ©  2012 SAP AG. All rights reserved. 6SAP IT Process Automation by CiscoIntelligentIncidentsIntelligentActionsOptimized SAP OperationsManual SAPOperationsBusiness Value:  Reduce time, effort and risk  Automate manual tasks  Lower TCO  Greater operational continuity  Operational visibility and control  Higher SLA’s  Adopt and leverage best practices  Across the entire SAP landscape  Start HANA best practices from Day-1
  • 7. ©  2012 SAP AG. All rights reserved. 7SAP IT Process Automation OptionsIncludedOptionalOptional – currently inramp-upOption for incidentresponseOption for IT taskautomationOption for SAPNetWeaver BW andSAP BOBJOption for SAP Solution Manager Option for SAP HANASAP Predefined andConfigured ContentOver 450+ process flowsIT landscape process activities + adaptersIT process automation client, database & serverSAP IT Process Automation by CiscoAutomation options for SAP solutionsSAP NetWeaverLandscapeVirtualizationManagement 2.0For end-to-endsystem copy andrefresh
  • 8. ©  2012 SAP AG. All rights reserved. 8Best Practices Content for All SAP Applications IncludingSAP HANA!More than 400 pre-package automation packs and 400+ process activities growing…HANA  -­‐  Detect  Disconnected  Session   SAP  -­‐  HANA  HANA  -­‐  Data  Volumes  Informa9on   SAP  -­‐  HANA  HANA  TREX  -­‐  Restart  Service   SAP  -­‐  HANA  HANA  -­‐  Memory  Management   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Long  Running  Threads   SAP  -­‐  HANA  HANA  -­‐  Global  CPU  Sta9s9cs   SAP  -­‐  HANA  HANA  -­‐  Get  Process  List   SAP  -­‐  HANA  HANA  -­‐  Stop  Instance   SAP  -­‐  HANA  HANA  -­‐  Data  Volumes  Shrink   SAP  -­‐  HANA  HANA  TREX    Execute  Index  Query   SAP  -­‐  HANA  HANA  -­‐  Landscape  Overview   SAP  -­‐  HANA  HANA  TREX  -­‐  Delete  Index   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Alerts   SAP  -­‐  HANA  HANA  -­‐  Memory  Garbage  Collec9on   SAP  -­‐  HANA  HANA  -­‐  Largest  Row  Store  Tables   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Landscape  Summary   SAP  -­‐  HANA  HANA  TREX  -­‐  Get  Indexes   SAP  -­‐  HANA  HANA  -­‐  Last  Savepoints   SAP  -­‐  HANA  HANA  TREX  -­‐  Delete  All  Indexes   SAP  -­‐  HANA  HANA  CPU  Usage   SAP  -­‐  HANA  HANA  -­‐  Execute  Savepoint   SAP  -­‐  HANA  HANA  TREX    Checklist   SAP  -­‐  HANA  HANA  -­‐  Linux  File  System  Usage   SAP  -­‐  HANA  HANA  TREX  -­‐  Preload  Index   SAP  -­‐  HANA  HANA  -­‐  Expensive  Statements   SAP  -­‐  HANA  HANA  -­‐  Execute  Complete  Backup   SAP  -­‐  HANA  
  • 9. ©  2012 SAP AG. All rights reserved. 9Integrate SAP HANA monitoring with 3rd party toolsQuickly leverage and integrate SAP HANA monitoring with existingITIL and Run SAP tools. Even go beyond monitoring with SAPITPA enhanced incident response capabilities .Ensure SLA levels will be supportedSAP ITPA automates administrative and health check routines forSAP HANA and source systems! For instance, SAP ITPA canproactively detect issues before the business knows that datahasn’t been propagated to key reports.Resolve issues automaticallyWhen data stops flowing, SAP HANA isn’t serving the business.When authorization errors occur or data replication fails from asource system, users are impacted. Instead, leverage SAP ITPAto automatically detect, resolve, and restart failed processes.SAP IT Process Automation (ITPA) by CiscoAchieve SAP HANA Operational Best Practices through AutomationLower Your TCO and Reduce Risk:•  Business disruptions when critical piece of thelandscape goes down.•  Critical server slow down or a replication processtakes down source database.•  Painful and time consuming manual processes toproblem identification and return back to stablestate after an system outage.•  Higher unplanned downtime and lost businessopportunity.Automate Best Practicesfrom Day 1!
  • 10. ©  2012 SAP AG. All rights reserved. 10Demo Scenario – High CPU On Selected HostsSAP ITPA Detects OS CPU peakand connects to only host withissue for OS diagnosticsSAP ITPA:  Receives CPU Utilization Alert from HANA Studio  Finds individual hosts with CPU peak  ITPA connects and runs advanced OS diagnostics only affectedhostsCPUs one ofhosts peakingat 100%Non-HANA Linuxprocesses inendless loop
  • 11. ©  2012 SAP AG. All rights reserved. 11Demo
  • 12. ©  2012 SAP AG. All rights reserved. 125-Year Project EconomicsNet CashBenefits$9.0mNPV of CashBenefits$6.5mIRR 109%Payback <12 monthsBenefit Assumptions  $50k initial implementation  Benefits ramp up to 100%within three quarters  8.7% weighted average cost ofcapital based on public sourcesCash Flows ($000)-1.02.0-0.50.5-1.51.02017201620152014201320121.52.53.00.0Total CostsHard BenefitsProductivity BenefitsHANA BenefitsSAP IT Process Automation by CiscoReduces the risk and lowers TCOThis chart shows ITPA ROI for a large SAP userROI projections are developed for individual SAP users upon request
  • 13. ©  2012 SAP AG. All rights reserved. 13SAP IT Process Automation by CiscoImplements HANA Best Practices “Day-1”HANA Best Practices:  Enables customers starting out on HANA tostart with HANA best practices—from Day 1instead of learning them as they go.This is important because:•  HANA is very different from Oracle orDB2, and there is a learning curve.•  HANA is new, and the large pool ofDBA talent that’s available fortraditional databases isn’t available forHANA yet.  ITPA identifies and fixes problems beforethey impact the business. This includesuser errors, such as poorly constructedqueries.
  • 14. ©  2012 SAP AG. All rights reserved. 14SAP IT Process Automation by CiscoKey takeawaysEnables IT tobecomea “Value Center”by IT deliveringhigher IToperationalefficiencies andhigher qualityservices to thebusinessFocus onBusinessEnables domainexperts to focuson deliveringforward facingservices for thebusinessResourceOptimizationSAP Best Practices“Automated” withquality checkpointsand governanceBest Practices“Day 1”
  • 15. Thank you !